Went into the Barnsley store asking about treats for my puppy- Alex was so helpful- and knowledgable, giving me different options and the reasons for each one. If you visit this store and u sure... See more
Location
Switch locationUnit 21, Claycliffe Business Park, Cannon Way, Barugh Green, S75 1JU Barnsley, GB
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Went to Jollyes Barnsley store this morning where Alex took care of me and im so grateful. His advice on the best options for my dogs' various dietary requirements was second to none and I've walked a... See more
Company replied
Good products instore & the customer loyalty program is useful. However, the staff never interact with your pet which is a shame. Jolleys bought our local independent pet store and my dog remembers th... See more
Company replied
I attended my local store. I was pleasantly surprised that the upstairs section od bowls, harnesses, collars and leads had been rearranged. This made it easier to look for a puppy harness. The store... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Unit 21, Claycliffe Business Park, Cannon Way, Barugh Green, S75 1JU, Barnsley, United Kingdom
- 01226380581
4.8
Excellent
305 reviews
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Staff are always so eager to help and…
Staff are always so eager to help and really value their customers never had an issue in any store and thanks to a recommendation by one of your staff at the Barnsley branch put dogs are doing brilliant with their change in diet!
October 2, 2024
Great help with my purchases
October 17, 2024
Not disabled friendly branch
Only negative on a personal note for me was the branch I used was over 2 floors and had no lift for disabled customers like myself
October 5, 2024
The manageress was very engaging and helpful
October 4, 2024
Jollyes good work
I was greeted personally got help when I needed straight away ,
Very helpful staff and always smiling 😊
I’m very pleased with my goods value for money , and the service was fantastic,
I would recommend anyone thankyou jollyes 😊👍
September 28, 2024
Fantastic deals
Fantastic deals, and great service at our local store in Barnsley.
September 28, 2024
Love this place
People are great, friendly and helpful. So much choice of food toys and accessories
September 28, 2024
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Split bag…
We bought a bag of dog biscuits on Tuesday of this week. We did not notice that the bag had been taped up down one of the seams. When we came to feed our dogs and get some biscuits the bag split almost all the way down resulting in biscuits all over. We managed to rescue the majority but I am not impressed and will mention it next time I go to Jollyes. I will also be checking the bag before buying.
September 17, 2024
Reply from Jollyes The Pet People - Barnsley
Good afternoon,
We understand your frustration. It's disappointing to find a damaged product, especially when it involves your beloved pets. We appreciate you bringing this to our attention, and we will certainly share your feedback with our team. We strive to provide the best possible experience for our customers, and we're committed to ensuring that our products are in top condition. Thank you for your understanding.
Kind regards
Jollyes customer services
Helpful and friendly
The girl on the till was very helpful, however I was unable to find the brand of food I wanted
September 9, 2024
Good service but lack of trollies
A routine visit to pick up my monthly dog food. Two large bags this time as we need extra for our holiday. Items I wanted were in stock, service fine but unfortunately no trollies available even though there were no other customers. Used a basket on wheels to pull them but was worried that the basket may buckle.
September 9, 2024
Staff lovely they to help all ways .
September 11, 2024
Great range of products at reasonable…
Great range of products at reasonable prices. Very friendly staff.
August 23, 2024
Staff are always helpful.The products…
Staff are always helpful.The products are great and at a good price. Wish they would open a store near Penrith or Carlisle
August 16, 2024
Poor selection, poor staff, and bad prices.
Raw food is extortionate compared to local supplied. £17.50 for like 12 packs? Get 20 for £25 from local sellers.
Cat selection is awful. Especially toys.
Staff stood at till waiting till we were done, probably because it was around 3:30 (latest) on a Sunday, and staff never asked if we needed anything, or offered any help. Took me saying “hello” as we went in for staff to look at us and say anything at all.
August 11, 2024
Reply from Jollyes The Pet People - Barnsley
Many thanks for your feedback
we have passed this to or purchasing team to investigate like for like pricing in surrounding area
we have also passed you feedback regarding staffing to store and senior operations team and this will be addressed with staff members and additional training given
We apologise for the inconvenience this has caused
Kind Regards
Jollyes Customer services
The staff very helpful
The staff very helpful. Especially carrying my bag full of raw dog meat which is very heavy. Even offer to carry it to my car on occasion. This is especially helpful and much appreciated as I have had open heart surgery and no family to help.
August 8, 2024
Has everything in stock on a weekly…
Has everything in stock on a weekly basis very rare they haven’t got what I need.
August 2, 2024
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