Your staff are well trained and really friendly..however you loyalty scheme is so difficult we've given up on it..keeps sending you to the beginning..so frustrating..x
Location
Switch locationUnit A, Princess Way, BB12 0EQ Burnley, Lancashire, GB
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Having everything in stock that we wanted for our Two Cats & Dogd. Also got good offers through their App which we didn't get from Pets at Home.
The staff are friendly and helpful. The signal in store is terrible and it was difficult to get in the app to access my jolleys card. The cat food selection is limited
Company replied
I was helped by staff to firstly locate what I was looking for & then to help me to my car with bulky items.
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Unit A, Princess Way, BB12 0EQ, Burnley, Lancashire, United Kingdom
4.6
Excellent
32 reviews
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Visited again this week for some doggy…
Visited again this week for some doggy treats , The selection available was wide with a good offer on products , the store was well presented clean and inviting. The staff member who served us was very helpful, polite and informative, while we were there got a few extra little items whoops 🙂 it's an Aladdins cave for pets all you require under one roof 🐾
March 1, 2026
Was happy with discount on my items
February 20, 2026
The store burnley needs
Clean store , plenty of variety that feels Taylor made for my dog. Highly recommend
February 23, 2026
Your staff are well trained and really…
Your staff are well trained and really friendly..however you loyalty scheme is so difficult we've given up on it..keeps sending you to the beginning..so frustrating..x
February 19, 2026
I was helped by staff to firstly locate…
I was helped by staff to firstly locate what I was looking for & then to help me to my car with bulky items.
February 18, 2026
Lots of choice & friendly staff
Having everything in stock that we wanted for our Two Cats & Dogd.
Also got good offers through their App which we didn't get from Pets at Home.
February 19, 2026
Wonderful and friendly
Wonderful and friendly. Very efficient. The store is clean and well presented.
February 6, 2026
The store has everything you want and…
The store has everything you want and need and the staff are polite and very helpful
February 4, 2026
Fantastic service and products and very…
Fantastic service and products and very good prices.
February 1, 2026
Very helpful & knowledgeable staff
Very helpful & knowledgeable staff. Good discounts. Lots of choice.
January 26, 2026
Great deal on Felix cat food pouches
Great deal on Felix cat food pouches, cheaper than any supermarket. The flea spot-on is cheaper than on Ebay too. The staff member who served me was very helpful also.
January 17, 2026
A well laid out store, a lot of choice and helpful and friendly staff.
A well laid out store with everything needed.
January 16, 2026
Jollys and the staff are amazing
January 16, 2026
The store is great
The store is great, set out well enough for people who use mobility scooters or wheelchairs, product's are easy to get at and the staff are really polite and helpful
January 14, 2026
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At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The staff are friendly and helpful
The staff are friendly and helpful. The signal in store is terrible and it was difficult to get in the app to access my jolleys card. The cat food selection is limited
January 10, 2026
Reply from Jollyes The Pet People - Burnley
We appreciate your feedback. We're glad you found our staff helpful. We'll look into the in-store signal and the cat food selection to improve our service.
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