Always lovely when I come in! Highly Recommend shopping here and I’m not sure of their names but the two ladies who are always there and remember my dog even when he’s not with me are fabulous and I... See more
Company replied
Location
Switch locationUnit 2B, City Link Retail Park, Newport Road, CF24 1PQ Cardiff, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
the gentleman ( james? Jamie , tall , auburnish hair at your cardiff newport road store kindly lifted the bag of cat kibble into my shopping trolley , as I had a bad shoulder, the 7kg... See more
Absolutely love the amount of loose treats for all size of dogs and bought some very high quality treats that you don’t very often come across eg bulls pizzles , fur on rabbit ears , large authentic p... See more
Super helpful staff who were very accommodating of our 2 lively and boisterous Golden Retriever puppies when we visited. Lots of advice on the puppy foods they carry and gave us a decent sample of ne... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Unit 2B, City Link Retail Park, Newport Road, CF24 1PQ, Cardiff, United Kingdom
- 029 2003 3750
4.8
Excellent
243 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Buying a crate fory puppy
Buying a crate fory puppy, received good advice on the size crate to get and it was a good price.
There was a selection of bed pads to put inside
The cashier signed me up to the loyalty scheme quickly
They carried the crate and bed out to my car and put them in for me
They were very pleasant and polite throughout
February 2, 2025
Very frindly staff
January 28, 2025
Great shop
Great shop, great choice of all your pet supplies. Good prices. Staff are very welcoming friendly and polite.
January 26, 2025
First time in the store
First time in the store. Staff pleasant and helpful. Will be visiting again.
January 25, 2025
The lady that dealt with my query was…
The lady that dealt with my query was so helpful, and was in no rush
January 27, 2025
The lady with blonde hair and glasses…
The lady with blonde hair and glasses who served me on Newport road Cardiff was lovely helpful even helped me with my shopping into taxi my new place to get dog food fron now on for sure
January 24, 2025
Great customer service
January 24, 2025
Really friendly staff
January 25, 2025
Value for money, lots of options, good quality
I had a squint and it did not disappoint. There were lots of options to choose from - both expensive & inexpensive items in store. I tried the frozen yogurt for my dogs and they loved it! I tried the frozen chicken and lamb mini cutlet - my dogs had a runs! I'll try something else next time. I signed up and love being a club member as it gives me 10% discount on every item - cool!!!
I'm looking forward to your Community Pet Clinic when it opens in February.
January 23, 2025
Excellent service
The lady who served me was very polite and helpful. She's a credit to the company we were in the shop on the 22nd January 2025
January 22, 2025
Staff friendly know the products and can find products easily when you’re looking
Staff very friendly knowledgeable of the products and can find what I was looking for and explain the use.
January 19, 2025
First time shopping
Was very clean staff were very welcoming and very polite and helpful
January 15, 2025
As soon as we got into the store we was…greeted with friendly staff
As soon as we got into the store we was greeted with friendly staff (Cardiff). They were happy to help eberyone that was there. We had visited the Bridgewater shop last year and found them the same. A lot of the produce is different from where we normally shop and having a fussy eater dog we found last year food from Jolleys is favoured and have been waiting for your shop to be opening nearer to....Thankyou x
January 18, 2025
Customer service
Customer service. Good value dog food. Macs. Lots of products great prices.nice to donate for dog or cat charities.
January 11, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.