Jollyes The Pet People - Carlisle Reviews 21

TrustScore 4.5 out of 5

4.6

Unit 5B, St Nicholas Gate Retail Park, London Road, CA1 2EA Carlisle, England, GB


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Rated 3 out of 5 stars

Mixed feelings, tried to fo click n collect but stuff not available in store, tried to do a delivery half the stuff not available!? can you get together and have things available in 1 place please

Rated 5 out of 5 stars

Fantastic new store in Carlisle such a great range of dog food and treats.

Company replied

Rated 5 out of 5 stars

Recent discovery as have a local store. They stock a very good range of quality frozen raw food for our dogs. Staff are always lovely l.

Company replied

Rated 5 out of 5 stars

Great service, lots of items and good prices, like the fact there are low, medium and high priced items, plenty choice. Really like the raw/frozen section the treats are really good dogs love them!!... See more


Company details

  1. Pet Store
  2. Pet Groomer
  3. Pet Supply Store

Written by the company

From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.


Contact info

  • Unit 5B, St Nicholas Gate Retail Park, London Road, CA1 2EA, Carlisle, England, United Kingdom

4.6

Excellent

TrustScore 4.5 out of 5

21 reviews

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4.6

All reviews

(21)

9,256 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic new store in Carlisle

Fantastic new store in Carlisle such a great range of dog food and treats.

April 30, 2026
Jollyes The Pet People - Carlisle logo

Reply from Jollyes The Pet People - Carlisle

We're happy you found a great selection of dog food and treats at our new Carlisle store. Thank you for your positive feedback; we appreciate it!

Rated 5 out of 5 stars

Great local stockist

Recent discovery as have a local store. They stock a very good range of quality frozen raw food for our dogs. Staff are always lovely l.

January 24, 2026
Jollyes The Pet People - Carlisle logo

Reply from Jollyes The Pet People - Carlisle

We're happy to hear that you discovered us and our raw food selection for your dogs! We're so glad you find our staff lovely. Thanks for your positive feedback.

Rated 5 out of 5 stars

Great service and fab shop!

Good selection of raw foods and natural treats for our dogs.
Really lovely lady who helped us with shopping and carried it to car for me as I had a lot and was using my crutches.
Clean and tidy store.

February 28, 2026
Rated 5 out of 5 stars

Great service

Great service, lots of items and good prices, like the fact there are low, medium and high priced items, plenty choice.
Really like the raw/frozen section the treats are really good dogs love them!!

January 22, 2026
Rated 3 out of 5 stars

Mixed feelings

Mixed feelings, tried to fo click n collect but stuff not available in store, tried to do a delivery half the stuff not available!? can you get together and have things available in 1 place please

December 24, 2025
Unprompted review
Rated 5 out of 5 stars

Its fantastic to have such a brilliant…

Its fantastic to have such a brilliant store with such a huge range at a fraction the price.
The staff are so friendly and helpful which is a credit to the store also.
Its great to have the app as it is very benifitial to have , helping to save more money
Over all i love shopping in this store

December 7, 2025
Rated 5 out of 5 stars

Depending on your pet it's amazing

I'd you got a dog it's amazing, if you have a cat it's alright, if you have reptiles or small animals it's ok.. choices for dogs are abundant, cats a little less so and even less for small animals and reptiles, but the choices available are still great should you not own a dog but have other pets.

December 12, 2025

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