I would love to say I really enjoy shopping here the people who guides me to find the perfect size yesterday for my dog 😀
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I am a local dog behaviourist and take some of the dogs im working with to Jollyes to help them learn about different environments, meet people and choose their own treats amongst other things. I'm a... See more
Peter was a tremendous help, going above and beyond his Normal duties to fit a dog mask on my very anxious girl, he took the masks to the car, for me to fit, thus alleviating her stress levels of havi... See more
Purchased a new dog harness from your company and it lasted less than a month. Had to go your another pet store to buy a another harness.
Company replied
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Hathaway Retail Park, Foundry Lane, SN15 1JG, Chippenham, United Kingdom
- 01249 448620
4.7
Excellent
986 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Friendly & helpful staff
January 17, 2025
A really lovely member of staff
A really lovely member of staff. Helpful, and pleasant. :-)
January 13, 2025
Amazing customer service!
Jollyes staff are always so friendly and happy to help at any time. I've not once been in disappointed!
January 11, 2025
Great pet store
Always friendly and helpful staff and they store itself stocks almost everything I need for my pets
January 11, 2025
The staff are fabulous 👌
The staff are fabulous 👌. Always very helpful and friendly 😀. A great service and experience.
January 11, 2025
Good products and helpful staff.
January 10, 2025
Staff are helpful and friendly and…
Staff are helpful and friendly and obviously love animals. Good range. Missing the biodegradable dog poo bags though.
January 8, 2025
Best pet shop in town
Well laid out all stuff easy to find,loads of room for my dogs and my daughters wheelchair, decent prices,good loyalty system,and I can only speak for the chippenham branch at Hathaway park, but extremely friendly and helpful always!
January 3, 2025
Very pleasant
Very pleasant, cheerful and helpful assistant made shopping in Jollyes a joy.
December 30, 2024
Friendly staff
The staff are always so friendly, makes for a nice shopping experience. and I can purchase good quality products.
December 30, 2024
Excellent service and very friendly…
Excellent service and very friendly staff along with great products.
December 28, 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The store online claimed to be opening…
The store online claimed to be opening at 8.00am this morning at which time there were six cars with potential customers waiting. By 8.20 still not open so used B&M instead. This store is normally reliable but not now
December 24, 2024
Unprompted review
Reply from Jollyes The Pet People - Chippenham
We apologise for the error store times have been changed a number of times for the festive season and this amended morning opening time was not adjusted
we apologise for the inconvenience this has caused
kind Regards
Jollyes Customer services
Quick friendly service
December 18, 2024
Service with a smilrThe young women serving us wasvery…
The young woman serving us was very friendly and obliging. She even carried sacs to the car and loaded. Boot.
December 9, 2024
No hassle shopping experience.
The lad on the checkout was friendly & polite and the item I wanted was next to the till 😊
The store was clean and the item reasonably priced too 😊
December 20, 2024
Staff are always helpful
Staff are always helpful. They always ask if I need help taking my large bags of dog food to the car, the offer advice a when asked.
December 13, 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.