First ever visit to a Jollyes store. Great selection of cat food,toys & accessories. Fair prices too.Able to locate everything easily.Delightful & very helpful lady at checkout—I think she was a supe... See more
Location
Switch locationJollyes Petfood Store, Unit 4, Clyde Retail Park, G81 2XA Clydebank, GB
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See what reviewers are saying
We've recently got a kitten and there are NO vets where we live able to register her with their practice. I found the Jollyes shop purely by chance and discovered that they have a community vet of... See more
Since the pet club has changed it’s not so good ! On -line ordering stuff is hopeless .. I buy my dig a black lab the dry biscuits from the mixed barrels .. went in other week to Clydebank Store ( m... See more
Customer service in store is great the staff are very willing to help when choosing a product to suit your animals needs. The offers are also very good especially when it's something you would buy reg... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Jollyes Petfood Store, Unit 4, Clyde Retail Park, G81 2XA, Clydebank, United Kingdom
- 01419526972
4.6
Excellent
653 reviews
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Used the pet clinic
Used the pet clinic. Excellent service and unbelievable price ...they even helped me as I had got my dates mixed up
February 27, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Very little range of flavours of…
Very little range of flavours of smaller bags of Lifestage and waiting time to be served was a disappointment.
February 26, 2025
Reply from Jollyes The Pet People - Clydebank
We appreciate you taking the time to share your feedback. We understand your disappointment with the limited flavor selection and wait time. We strive to provide a wide variety of options and efficient service, and we'll take your comments into consideration as we continue to improve.
Staff are helpful friendly
Staff are helpful friendly, take time to assist you answer questions..
February 25, 2025
The staff
The manager is awful and horrible seems like he doesn't want to be there at all , it's like he can't be bothered with the customers .
February 21, 2025
Reply from Jollyes The Pet People - Clydebank
We appreciate you taking the time to share your feedback. We understand your frustration and will use your comments to improve our customer service.
Staff are very helpful
February 17, 2025
Would have been 5 but shop needs more…
Would have been 5 but shop needs more staff on the floor as no one was at the checkout to serve as helping other customers to find things.
February 20, 2025
Visited Jollyes Clydebank
Visited Jollyes Clydebank, Glasgow. Staff very helpful & pleasant. Prices very reasonable. A great variety of pet supplies.
February 17, 2025
Always lovely helpful staff and the…
Always lovely helpful staff and the exact products I'm looking for at reasonable cost. Thank you all
February 14, 2025
I wanted to order 6 lifestyle packs of…
I wanted to order 6 lifestyle packs of food for my dog and get it delivered when I was in the store in clydebank, the shop assistant said they can't do it from there end , I informed her that I couldn't order online as the Web page didn't work properly as I tried to order online and it wouldn't go any further than the payment part ...they payment just wouldn't go through, I tried a few other times after that but I didn't even get as far as the payment part
February 4, 2025
Brilliant staff
Friendly helpful staff, able to help with recommendations and a great selection of items for all kinds of animals.
February 8, 2025
A great variety of products
A great variety of products and shelves are well stocked. Bird seed, peanuts,fat balls all of a good quality with frequent special offers.
Staff are helpful and friendly.
February 8, 2025
The staff member was very friendly and…
The staff member was very friendly and I got an excellent deal on the cat food I purchased
February 6, 2025
friendly staff
February 3, 2025
Friendly staff
I would have given 5 stars but once again they did not have one of the products I went in for. That shelf nearly always empty so it is obviously popular so they need to order more stock in!
That aside, it's a pleasant shop as staff are always friendly & helpful.
February 2, 2025
Only one staff member on the whole shop…
Only one staff member on the whole shop floor, and this staff member was on a till. I waited for someone to emerge from the warehouse, but they never did.
I approached the girl on the till because I needed information on a large animal cage. The girl disappeared in the back, by time she wad away, the shop floor was left unattended and could be ransacked.
The girl reappeared, gave me the info, I then said I would buy it, but would need help getting it in the car.
The girl on till said that her boss was on a conference call, and she would need to ask permission to leave the shop floor.
This all happened shortly before 10am on Monday 20th Jan.
I was purchasing the last remaining unit on the shop floor, and the girl on the till said "because this is the last unit on the shop floor, you are buying the item as seen, so if you decide to buy it, and you find something wrong, or missing, you can't bring it back for a refund".
This was my first experience with Jolleys, I gave 2 stars because the cage itself was fine, wasn't happy with the Del Boy non refundable status, that stopped me in my tracks for a second beforebI bit the bullet.
January 20, 2025
Reply from Jollyes The Pet People - Clydebank
Good afternoon,
We understand your frustration with the experience you had in our store. We value customer service and strive to provide a positive shopping experience for everyone. We will take your feedback seriously and use it to improve our processes and ensure our staff are adequately equipped to assist customers.
Kind regards
Jollyes customer services
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