Jollyes The Pet People - Clydebank Reviews 

653
TrustScore 4.5 out of 5

4.7

Jollyes Petfood Store, Unit 4, Clyde Retail Park, G81 2XA Clydebank, GB


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Rated 5 out of 5 stars

I shopped here today after YEARS of loyalty to pets at home (terrible experience as a 1st time vet user that iv decided never to shop there again) and I have to say I wish I started shopping h... See more

Company replied

Rated 5 out of 5 stars

First ever visit to a Jollyes store. Great selection of cat food,toys & accessories. Fair prices too.Able to locate everything easily.Delightful & very helpful lady at checkout—I think she was a supe... See more

Rated 5 out of 5 stars

Very fresh chew for dogs,great size although I hacksaw the cone end socket off ,as it is hard to break down and can be hard to swallow & digest.At £1 each it is ideal for medium/large dog.

Rated 5 out of 5 stars

We've recently got a kitten and there are NO vets where we live able to register her with their practice. I found the Jollyes shop purely by chance and discovered that they have a community vet of... See more


Company details

  1. Pet Store
  2. Pet Groomer
  3. Pet Supply Store

Written by the company

From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.


Contact info

  • Jollyes Petfood Store, Unit 4, Clyde Retail Park, G81 2XA, Clydebank, United Kingdom

  • 01419526972

4.7

Excellent

TrustScore 4.5 out of 5

653 reviews

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4.7

All reviews

(653)

9,292 reviews in the last 12 months

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Rated 3 out of 5 stars

Very little range of flavours of…

Very little range of flavours of smaller bags of Lifestage and waiting time to be served was a disappointment.

February 26, 2025
Jollyes The Pet People - Clydebank logo

Reply from Jollyes The Pet People - Clydebank

We appreciate you taking the time to share your feedback. We understand your disappointment with the limited flavor selection and wait time. We strive to provide a wide variety of options and efficient service, and we'll take your comments into consideration as we continue to improve.

Rated 1 out of 5 stars

The staff

The manager is awful and horrible seems like he doesn't want to be there at all , it's like he can't be bothered with the customers .

February 21, 2025
Jollyes The Pet People - Clydebank logo

Reply from Jollyes The Pet People - Clydebank

We appreciate you taking the time to share your feedback. We understand your frustration and will use your comments to improve our customer service.

Rated 3 out of 5 stars

I wanted to order 6 lifestyle packs of…

I wanted to order 6 lifestyle packs of food for my dog and get it delivered when I was in the store in clydebank, the shop assistant said they can't do it from there end , I informed her that I couldn't order online as the Web page didn't work properly as I tried to order online and it wouldn't go any further than the payment part ...they payment just wouldn't go through, I tried a few other times after that but I didn't even get as far as the payment part

February 4, 2025
Rated 5 out of 5 stars

Brilliant staff

Friendly helpful staff, able to help with recommendations and a great selection of items for all kinds of animals.

February 8, 2025
Rated 4 out of 5 stars

Friendly staff

I would have given 5 stars but once again they did not have one of the products I went in for. That shelf nearly always empty so it is obviously popular so they need to order more stock in!
That aside, it's a pleasant shop as staff are always friendly & helpful.

February 2, 2025
Rated 2 out of 5 stars

Only one staff member on the whole shop…

Only one staff member on the whole shop floor, and this staff member was on a till. I waited for someone to emerge from the warehouse, but they never did.

I approached the girl on the till because I needed information on a large animal cage. The girl disappeared in the back, by time she wad away, the shop floor was left unattended and could be ransacked.

The girl reappeared, gave me the info, I then said I would buy it, but would need help getting it in the car.

The girl on till said that her boss was on a conference call, and she would need to ask permission to leave the shop floor.

This all happened shortly before 10am on Monday 20th Jan.

I was purchasing the last remaining unit on the shop floor, and the girl on the till said "because this is the last unit on the shop floor, you are buying the item as seen, so if you decide to buy it, and you find something wrong, or missing, you can't bring it back for a refund".

This was my first experience with Jolleys, I gave 2 stars because the cage itself was fine, wasn't happy with the Del Boy non refundable status, that stopped me in my tracks for a second beforebI bit the bullet.

January 20, 2025
Jollyes The Pet People - Clydebank logo

Reply from Jollyes The Pet People - Clydebank

Good afternoon,

We understand your frustration with the experience you had in our store. We value customer service and strive to provide a positive shopping experience for everyone. We will take your feedback seriously and use it to improve our processes and ensure our staff are adequately equipped to assist customers.

Kind regards

Jollyes customer services

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