Staff in the cookstown store are super Friendly, very informative regarding dogs health, food etc. Nothings a bother, always a pleasure to shop in their store. They are the perfect team. Thank y... See more
Location
Switch locationUnit 4, Sweep Road Retail Park, BT80 8JW Cookstown, County Tyrone, GB
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See what reviewers are saying
I was in a bit of a state last night when I went to the storemy cat was sick and I had to get some things for her. I also had to give her a tablet twice a day no idea how to give it to her. The member... See more
Lady who served me was very patient and helpful to me and helped me to get what I was looking for 🙋🏼♀️🐈
Company replied
I was approached by a staff member to ask if I needed any help. I wanted to ask about changing my dogs to raw food. Dylan was extremely helpful and spent some time going through different options and... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Unit 4, Sweep Road Retail Park, BT80 8JW, Cookstown, County Tyrone, United Kingdom
- 028 8627 3010
4.9
Excellent
398 reviews
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I have been a customer since the store…
I have been a customer since the store opened in Cookstown. I can't use the points I have accumulated. Since I created my account on your application, every time I try to log in, it tells me that I don't have an account, to create a new account. When I use my only email, the application tells me that there is already 1 account with that email. In short, no account, no points and the solution they gave me in the store was to create a new account with a new email. My solution is to stop going to the store, as I do not want or need to create a new email and in addition, I will lose all the points I have to date.
July 30, 2024
Reply from Jollyes The Pet People - Cookstown
Many thanks for your feedback
We have checked your petclub account and can see that this is linked to your email and all you would need to do is follow the password reset via our website
If you still have log in issues we kindly ask that you contact help@jollyes.co.uk with any screen shots of error codes and we can investigate this with our IT team
We apologise for the inconvenience this has casued
Kind Regards
Jollyes Customer Services
Helpful staff
Helpful staff, friendly and knowledgeable.Shop has big choice of cat food.Good prices.And 15 percent discount every month helps too.
July 24, 2024
Great job and I love their respect and…
Great job and I love their respect and they where very helpful
July 20, 2024
Great Service And Aviary seed is…
Great Service And Aviary seed is cheeper than any on the interent that i could find.
July 23, 2024
Excellent customer service very…
Excellent customer service very friendly and knowledgeable
July 15, 2024
Great service
July 14, 2024
Great prices and excellent service in…
Great prices and excellent service in Cookstown store. Far better value, quality and range than big supermarkets or online
July 7, 2024
Brilliant service from the vet and…
Brilliant service from the vet and great reconnections from staff in Cookstown
July 8, 2024
Great experience shopping with Jollyes
Great range of products and friendly helpful staff. I am in Cookstown shop regularly and never disappointed. Well done to all the team
July 5, 2024
Reply from Jollyes The Pet People - Cookstown
Many thanks for your feedback
We have passed this to store and senior operations team
We apologise for the inconvenience this has casued
Kind Regards
Jollyes Customer Services
Very knowledgeable and friendly staff
Very knowledgeable and friendly staff. Good value for money too
July 4, 2024
Great shop friendly staff great products
July 4, 2024
Excellent customer service very helpful…
Excellent customer service very helpful and pleasant
June 27, 2024
Staff are always helpful!
June 26, 2024
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