I really like Jolleys, they have some fantastic products at great prices, they have a huge selection of dog treats that are brilliant and my dogs love them. The staff are friendly, knowledgeable and... See more
Company replied
Gramercy Park 15, CV4 9AE Coventry, England, GB
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I really like Jolleys, they have some fantastic products at great prices, they have a huge selection of dog treats that are brilliant and my dogs love them. The staff are friendly, knowledgeable and... See more
Company replied
So much choice. All the amazing toys & food & everything else in there for dogs & cats are a million times better than anything I've seen on Amazon. Plenty of parking unlike retail parks which are hug... See more
Even going in without my faithful sidekick, the staff acknowledged me, ask where my companion was and how they were, remembered the account name (companions name) and said thanks for coming in and hop... See more
Both assistants were very helpful when i went in ho purchase a blow up neck collar as one of my cats has an ear injury and will need an op to have it removed. The blow up collar has prevented her scra... See more
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Gramercy Park 15, CV4 9AE, Coventry, England, United Kingdom
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I was able to purchase the dog food I buy speedily and the staff member was pleasant and helpful. Good price.
Very helpful staff offered to load into my car .
Great shop. Good variety of dog foods and treats. Plenty dog toys and the staff are always friendly and helpful
The shop had lots of unusual pet items as well as all the regular things. The clothing range for dogs seemed excellent. The customer service was excellent and friendly and they made a lovely fuss of my puppy
Always helpful and friendly staff at Bannerbrook Coventry. If unsure of anytime they will always give you the information you need. Great team. 👍
The knowledge and compassion of the Jollies staff is second to none.
Great variety of items in stock when shopping for our new puppy.
Always a welcome very helpful with products excellent service
Great customer service and a good variety of pet products
Good knowledgeable friendly staff always willing to help.
Cashier tried her best to show me what I was looking for and I joined your club as it was the first tine I'd shopped for my new cat.
Both assistants were very helpful when i went in ho purchase a blow up neck collar as one of my cats has an ear injury and will need an op to have it removed. The blow up collar has prevented her scratching at is without having to have the inconvenience over a protective plastic cone collar, which she hates. She will continue to wear it while her stitches are healing post op. It makes things less stressful all round
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