Jollyes are my go to for all things pet related. In addition to stocking so many brands of feed/toys/meds/equipment etc for a wide range of pets, their staff are so helpful and friendly. Great value... See more
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We are always happy when we visit the Jollyes Dereham because we find the staff friendly and helpful. Unfortunately we are not so happy with some of the stock, we often cannot find the food we want,... See more
Our first time of visiting and we were looking for dog food for a dog with allergies. The lad that served us was so very helpful and knowledgeable. He told us that staff were trained in nutrition an... See more
Visited Dereham Jolleys for dog and cat food ,I was unable to lift the bag but the young lady cheerfully helped me out with my purchases. We use this store regularly and are always greeted with curte... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Yaxham Road, Dereham, NR19 1HB, Dereham, United Kingdom
- 01362 690802
4.7
Excellent
895 reviews
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Excellent service
I was very happy with the service i received in the store as i needed help with some food for my cat that has some issues with his food. the lady was so polite and very understanding of my problem.
January 28, 2025
Excellent and very helpful
Excellent and very helpful. I even found that I was part of the Jollyes club and got a discount on my cat food. They also have more varieties of my Felix cat food than the supermarkets. I was looking for possibly their own brand of cat food, my cats go on and off some of the foods. I didn’t want to buy 40’s packs and the girl very kindly gave me 4 sachets for free for my cats to try. They seem to like the food. I shall be back, thank you Joylles of Dereham, Norfolk. . 😊
January 29, 2025
Not helpful or fridndly on this occasion
Always very helpful and friendly , differant staff member today not so friendly and not helpful which is a shame as most staff members are brilliant
January 22, 2025
Friendly and very helpful staff.
January 24, 2025
Uninterested staff
I did visit late 1745 hours. I purchased ok, but your member of staff was uninterested and far away to say the least.
January 18, 2025
Prompt service got everything I needed…
Prompt service got everything I needed staff friendly
January 11, 2025
an excellent experience
The goods in the shop were exactly what I was looking for. Very friendly staff and a lovely atmosphere in the shop.
January 14, 2025
Called in to the Dereham branch
Called in to the Dereham branch and they could not have been more helpful sadly I. cannot remember the member of staff's name but would give him 5 stars. Thanx
January 12, 2025
Friendly and knowledgeable staff
Friendly and knowledgeable staff always willing to lend a hand.
January 8, 2025
Very informative staff and very helpfull
January 8, 2025
It was my 1st visit into the Dereham…
It was my 1st visit into the Dereham store as we were looking after my nieces puppy and we needed a harness for a dachshund the young lady in the store was more than happy to give us advice on the items we bought was right for our puppy will definitely be using jolly’s Dereham again.
January 7, 2025
I couldn't find a particular product…
I couldn't find a particular product and a member of staff approached me to ask if he could help. He took me straight to the product, explained the various options and answered my questions with extremely helpful advice.
January 5, 2025
There customer service is excellent
There customer service is excellent. Very helpful on all occasion i have visited.
January 4, 2025
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