Jollyes are my go to for all things pet related. In addition to stocking so many brands of feed/toys/meds/equipment etc for a wide range of pets, their staff are so helpful and friendly. Great value... See more
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We are always happy when we visit the Jollyes Dereham because we find the staff friendly and helpful. Unfortunately we are not so happy with some of the stock, we often cannot find the food we want,... See more
Our first time of visiting and we were looking for dog food for a dog with allergies. The lad that served us was so very helpful and knowledgeable. He told us that staff were trained in nutrition an... See more
Visited Dereham Jolleys for dog and cat food ,I was unable to lift the bag but the young lady cheerfully helped me out with my purchases. We use this store regularly and are always greeted with curte... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Yaxham Road, Dereham, NR19 1HB, Dereham, United Kingdom
- 01362 690802
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Excellent value for money and really…
Excellent value for money and really friendly staff. Wish I'd discovered them earlier.
Very helpful lady answering my all…
Very helpful lady answering my all questions on different dog food.
I was looking for new dried food for my…
I was looking for new dried food for my dog who had been having issues with her usual food. I was given advice re the choices and reassured that if she didn’t like it I could get a refund.
Bit of a mixed bag..
Bit of a mixed bag... The loose and pre-packed dog treats were amazing. Great price and my dog loves them. Will continue to use and donate dog meal at the checkout.
The live reptile food was of poor quality. Second time of buying Mealworms, thought the 1st purchase was a dodgy batch, left a while before trying aglin. The whole lot were dead within 10 days. Now purchase from an online supplier and they last .
Value for money for every pet you have
Value for money for every pet you have, from cat to chinchilla.
Great store
The products are good, the store is well laid out, and the staff are helpful
Excellent range of products
Good service very happy kitten
The staff were very helpful. They gave me advice about my kittens needs and he had his injections there at the community vet. I am very happy with the service.
Didnt have what I wanted in stock so I…
Didnt have what I wanted in stock so I had to buy an alternative, not too much of an issue there. It would have been nice if one of the two staff that were doing nothing had offered to help load the car as I had a trolley full
Very pleasant staff .place clean and…
Very pleasant staff .place clean and tidy , prices competitive
Found what I needed easily.
Found what I needed easily.
No large queue at checkout.
Parking available outside of store.
5 Star Service
Very helpful staff from the young man on floor duty to young lady at the till Great service would Highly Recommend
The items I needed to purchase were…
The items I needed to purchase were easy to find.
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