Jollyes are my go to for all things pet related. In addition to stocking so many brands of feed/toys/meds/equipment etc for a wide range of pets, their staff are so helpful and friendly. Great value... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We are always happy when we visit the Jollyes Dereham because we find the staff friendly and helpful. Unfortunately we are not so happy with some of the stock, we often cannot find the food we want,... See more
Our first time of visiting and we were looking for dog food for a dog with allergies. The lad that served us was so very helpful and knowledgeable. He told us that staff were trained in nutrition an... See more
Visited Dereham Jolleys for dog and cat food ,I was unable to lift the bag but the young lady cheerfully helped me out with my purchases. We use this store regularly and are always greeted with curte... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Yaxham Road, Dereham, NR19 1HB, Dereham, United Kingdom
- 01362 690802
4.7
Excellent
895 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Always a smiling friendly service in…
Always a smiling friendly service in thr Dereham branch
March 12, 2025
knowledgeable & helpful
Popped in to discuss raw feeding. Lots to think about and lots of choice for all budgets
March 14, 2025
Polite, knowledgeable staff
I went to the Dereham store and was helped by Jim. He was very knowledgeable especially regarding nutrition. I bought some of the Lifestage puppy food for my Cavapoo. He also helped me with selecting a toy, chew stopper spray and peanut butter.
March 16, 2025
Unprompted review
Great customer service and polite staff…
Great customer service and polite staff and friendly.
March 15, 2025
Review.
We are always happy when we visit the Jollyes Dereham because we find the staff friendly and helpful. Unfortunately we are not so happy with some of the stock, we often cannot find the food we want, in particular James wellbeloved grain free cat and dog food. We also find it very difficult to navigate the Jollyes website and app. We would order more but often get caught up going round and round in circles.
March 11, 2025
Member of staff was helpful and…
Member of staff was helpful and knowledgeable. They were friendly and able to offer advice.
March 8, 2025
Warm greeting and product knowledge.
Very nice assistant behind the desk.
She listened and made suggestions and also asked a further two ladies if they could offer help.
I have just moved to the area and will use the shop again.
March 7, 2025
Friendly staff and friendly service.
The store is clean and easy to move around, it would be good for wheelchair users. Lots of options in the food for all sorts of pets. They used to have rabbits and guinea pigs for sale but not sure if they still do as didn’t go down that aisle.
All sorts of leads, collars , coats toys for dogs and cats.
Staff very friendly and helpful
March 4, 2025
Staff are always helpful and friendly.
February 14, 2025
Changing diet.
March 3, 2025
Well set out store
Well set out store. Reasonable prices. Good offers. Found exactly what I wanted thanks
February 28, 2025
Jollyes is always great.
Jollyes is always great.
Staff are very helpful and friendly.
Great stock of item's.
Well worth a visit.
February 28, 2025
Lovely visit to have a look around
I bought what l came for which is always a bonus when you have a poorly dog, also donated a meal to PACT when l paid which is an excellent way to help a charity. Well done!
February 23, 2025
Helpful in a wheelchair member of staff…#
Helpful in a wheelchair member of staff opened the doors z
February 26, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.