Jollyes The Pet People - Endsleigh Reviews 

378
TrustScore 5 out of 5

4.8

Jollyes Petfood Store, Endsleigh Garden & Leisure, PL21 9JL Ivybridge, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Was served by a lovely young man who was extremely helpful. I was pondering changing my cats food as my usual is becoming hard to get, I spoke to him about Jollyes life stages cat food, but was concer... See more

Rated 4 out of 5 stars

Was looking for a long dog lead for training which isn’t stocked. But found everything else I needed, and all reasonably priced. Lovely lady served me on check out. Computer system to sign up to membe... See more

Rated 5 out of 5 stars

Great selection of products and staff are always friendly and helpful. Special thanks and mention to Katie who gave me masses of help and advice when choosing a harness for my puppy and was amazingly... See more

Rated 5 out of 5 stars

Needed to stock up on some natural dog treats and I was passing the Endsleigh shop. I've shopped here several times now and there's always a good range of treats, toys and dog related items (... See more


Company details

  1. Pet Store
  2. Pet Groomer
  3. Pet Supply Store

Written by the company

From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.


Contact info

  • Jollyes Petfood Store, Endsleigh Garden & Leisure, PL21 9JL, Ivybridge, United Kingdom

  • 01752 691 023

4.8

Excellent

TrustScore 5 out of 5

378 reviews

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4.8

All reviews

(378)

9,220 reviews in the last 12 months

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Rated 5 out of 5 stars

We were given excellent advice by staff…

We were given excellent advice by staff who were very knowledge. We were impressed by the range of products available and chose good value quality items. We have used Jollies a lot and always been very pleased with the products, staff and value for money.

April 9, 2025
Rated 5 out of 5 stars

EXCELLENT

This is a message to thank Lauren on a recent visit to the store at Ivybridge.

I have a new puppy  ( though I've been a dog owner for 12yrs) and wanted to change from royal canin  puppy as its quite expensive and only kept too  as that what he was on when I collected from breeder.   

Just want to say she was professional,  friendly and extremely helpful and nothing was too much trouble.

Shes a credit to your Team.

Kind regards

Janice bridge  and Chief

PL5 1JL 

March 4, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

I went to Jollys to look at a scratching item for a younger cat. A lovely assistant took me over to see all the items, she had only just finished making that one, and thats what I bought, Elizabeth kindly carried it out to my car, which was very much appreciated. Excellent service.

February 3, 2025
Rated 5 out of 5 stars

I always visit Jollys at Endsleigh

I always visit Jollys at Endsleigh, The staff are always super helpful and very friendly. My dog also loves coming along for some fuss and treats. They are all doing wonderful job especially Vicky who is always so helpful

March 13, 2025
Rated 1 out of 5 stars

No more discount!!!

Very disappointed that I was unable yo use my discount for the pet club. I was asked if I was a member ,gave my postcode yet the price was not discounted. The sales advisor stated they no longer do this anymore ,and passing discount onto all customers. Really ? My 15kg fog food was several ££ more than on discount so fail to see how everyone now has a discount. I will not shop again.

March 1, 2025
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Reply from Jollyes The Pet People - Endsleigh

Thank you for your review. We are sorry to hear this and kindly ask that you get in touch with our Customer Service Team via email to help@jollyes.co.uk so we can look into this further.

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