The staff at Jolleys, the vets upstairs and the groomers were incredibly professional and very kind all throughout the time we had our dog, who passed away recently. The staff on the shop floor alw... See more
Location
Switch locationUnit 7 Brockhurst Gate Retail Park, Cotsworth Road, PO12 4FA Gosport, GB
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The staff are friendly, helpful and efficient and the range available is good. However, considering its size and place in the market Jollyes prices are higher than many supermarkets for a number of po... See more
My dog (cocker spaniel) has been groomed regularly here since July 2024 and he is now 16 months old. He loves the groomer and she always does the cut I requested and he always looks gorgeous. He had a... See more
Great pet shop, friendly staff reasonable prices and always have what I need for my dog.
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Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Unit 7 Brockhurst Gate Retail Park, Cotsworth Road, PO12 4FA, Gosport, United Kingdom
- 023 9421 4700
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The staff working at Jollyes are always…
The staff working at Jollyes are always very helpful and friendly.
Stock is always short on grain free…
Stock is always short on grain free lifestage. This gas caused me to have to change to Harrington. Also always low stock on the horn whimzees L.
Visited earlier today for advice on a…
Visited earlier today for advice on a harness and help with teething for our 9 week old puppy. Sadly two members of staff on the shop floor couldn’t have been less helpful more interested in chatting amongst themselves and an older member of staff at the till just pointed out teething gel and that was it. No advice or even politeness. Paid for some treats and left. I certainly won’t return.
Friendly and polite staff.
Pet people
The staff are always very knowledgeable about product's helpful and polite very pleased with the branch
The staff are very helpful
The staff are very helpful, the goods I brought were very heavy and they did not question asked me would I like help to get to the car.
Not many shops now days have that kind of customer service.
Very well done Jollyes
Helpful friendly staff
Kira is amazing!
Kira is amazing with our dog. She looks after her as if she were her own and does a wonderful job. So lucky to have found her!
Nice range of products
Nice range of products. Spacious to look around. Friendly staff.
Great range of products and very good prices
Good prices lots of offers on in the shop
Lots of choice and wide range of products to choose from
I have found that they are the cheapest in my area for my cat food , treats and other essentials
Very friendly helpful staff too
Good selection of treats.
I found some interesting looking treats, bark wood coffee bean wood. Unfortunately the dogs were disappointed they couldn’t eat them!
You didn’t have the pet food containers I had bought previously from your store.
Gosport Groomers specifically.
Gosport Groomers specifically.. i have 2 Pomeranians, so their coat needs special care, especially their tails. I took mine in there for a very basic minimal trim, I gave specific instructions to not touch the mane or the tails and not to use clippers, I even asked her if she understood. She cut the tail short and clipped their entire bodies, to a short grade, the tails will not now grow back, it took 7 years for it to come back after a previous groomer error. I questioned this with her there and then and she just said, sorry thought it looked good ( it did not), she did not apologise, customer service were just as bad, 95 quid that cost me, and my dogs looked ridiculous.
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