I had my cocker spaniel, Reggie, groomed here and I couldn’t be happier with the result. The groomer did an amazing job—easily the best cut Reggie has ever had! They were professional, friendly, and c... See more
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Firstly it was our third shop looking for our particular purchase so that was great that they had it in stock. Secondly we discovered that the Jollye’s reward card actually does reward you with redu... See more
Good range of products for my dogs cats and chickens . Very friendly staff and helpful . I like the regular loyalty discount - it makes a big difference when buying for a number of animals . The only... See more
My Staffie pup has had his jabs & microchip provided here. The Breeder had already booked him in for us and although there are much nearer vets to home for us, I'm glad he had. Didn't know of this... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Halifax, 3 Shroggs Road Retail Park, HX3 5HL, Halifax, United Kingdom
- 01422 342041
4.7
Excellent
771 reviews
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Very helpful staff
Very helpful staff, and good selection of goods. Honest and efficient as I left my payment card at the store and was phoned immediately by staff and informed. I could not of been informed if I hadn't signed up to pet scheme so thanks for suggesting I did.
October 18, 2024
The member of staff I engaged with was solem. Think someone had stolen his mini jaffa cakes at lunchtime.
The member of staff I engaged with was polite, respectful and efficient. Although he did seem a little down in the dumps. It was the end of the day though.
October 23, 2024
Polite and happy to help and gave my…
Polite and happy to help and gave my dog a hello..she was giddy after being at the groomers
October 22, 2024
We found what we wanted
We found what we wanted, paid and left. Quick and simple. Even our new Puppy Sadie loved the walk around the store. Paws up from Sadie.
October 20, 2024
Staff where very friendly, a welcoming relaxed experience. Top job
Staff where very friendly
October 18, 2024
May use AI-assist with repliesRead more
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we were the only customers in the store…
we were the only customers in the store and 3 people where working, 2 girls stood chatting, who saw us go up to the tills and just carried on chatting the guy who was filling the shelves and working not chatting came to serve us , he was not happy and shook his head as he walked past the 2 girls that were still chatting, cant say as i blame him as he was working not stood chatting
October 16, 2024
Reply from Jollyes The Pet People - Halifax
We appreciate you taking the time to share your experience. We understand your frustration with the service you received. We strive to provide our customers with a positive and welcoming experience, and it's clear that we fell short on this occasion. We will use your feedback to improve our training and ensure our team is providing the best possible service.
Steph the shop assistant was very…
Steph the shop assistant was very informative and pleasant and so ready to assist me
October 9, 2024
Excellent customer service
We called in to get a dog tag. The assistant was very helpful and friendly She made the tag for us and made a fuss of our dogs, you could tell she was an animal lover and was happy and cheerful. Great service
October 6, 2024
Great staff
Always find Jollyes staff really helpful and approachable. Really good customer service. I don’t go anywhere else for my pet items.
October 6, 2024
Firstly it was our third shop looking…
Firstly it was our third shop looking for our particular purchase so that was great that they had it in stock.
Secondly we discovered that the Jollye’s reward card actually does reward you with reduced prices on what you actually need. Have been in other pet stores where I keep presenting reward card but never actually get a reward.
Last but not least the person that served us was brilliant- helpful, efficient & very friendly- Thank you!
October 6, 2024
They have a good range of petrol food…
They have a good range of petrol food and toys, always make sure that we are aware of deals and offers.
October 4, 2024
Thought we would go to jollys for our…
Thought we would go to jollys for our dog food this time, this lad that served us , well so flipping miserable, could hardly open his mouth looked like he was drugged up , what's the world coming to , gosh won't go there again . Be happy be friendly enjoy life
October 2, 2024
Reply from Jollyes The Pet People - Halifax
Good afternoon,
We appreciate you taking the time to share your experience. We understand that your visit was not what you expected and we apologize for the less than ideal interaction you had with our team member. We value your feedback and will use it to improve our customer service.
Kind regards
Jollyes customer services
The assistant went above and beyond…
The assistant went above and beyond ensuring I got the best from my purchases. He is a credit to the company. Young man at the Halifax store
September 29, 2024
The staff are great
The staff are great, we love bringing pur springer pup, Mabel in for weekly toys and treats!
September 30, 2024
Really great customer service …
Really great customer service great area for special offers and lots of parking
September 27, 2024
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