The staff are all friendly and helpful you always get what your looking for in there too plus prices are pretty cheap too
Company replied
Location
Switch location1B, Triangle Business Park Rd, Pentrebach,, CF48 4TQ Merthyr Tydfil, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Took our dog in for grooming, she has a medical condition that means she gets anxious and pants a lot. The staff are amazing at Pantbach store, they are aware of and make allowances for our dog, letti... See more
Sales guy in Merthyr Tydfil was ace! Helped carry bales of several items to the car (I'm currently not meant to be lifting, so that was an added bonus), even better, he didn't know that and had offer... See more
Only my second visit to your store First was Newport before Xmas second was to Merthyr yesterday Good service helpful staff competitively priced good range of products Good to have another lar... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
1B, Triangle Business Park Rd, Pentrebach,, CF48 4TQ, Merthyr Tydfil, United Kingdom
- 01685702580
4.8
Excellent
434 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I found what I was looking for quickly…
I found what I was looking for quickly and served in a nice manner
March 31, 2025
Staff knowledge and knowing their products...
Was not to do with me but the staff member on the till was dealing with another customer's enquiry whilst I was waiting to be served. He knew the product, stock availability and was able to deal with the enquiry.
March 25, 2025
The lady that I spoke to was very…
The lady that I spoke to was very helpful, regarding my cat who needs to be put on a special diet
March 22, 2025
The sales assistant had great knowledge…
The sales assistant had great knowledge of the product I was looking for. Very pleasant visit
March 23, 2025
Great service with harness fitting for…
Great service with harness fitting for our two dogs.
March 22, 2025
Given a taster for the dog.
Given a taster for the dog of salmon and trout dog food. Going to return today to by quantity' We purchased 24 tins of dog food on this visit.
March 20, 2025
Lovely, friendly Staff
Lovely staff members, very friendly and helpful. Vet is lovely. Well stocked store. Sadly I do really miss the live animals in store which made it more enjoyable and an additional bonus to visit more frequently.
March 14, 2025
Triangle Business Park Rd, Pentrebach, Merthyr Tydfil, CF48 4TQ
I recently visited Jolleys at Triangle Business Park Rd, Pentrebach, Merthyr Tydfil, CF48 4TQ.
I bought 2 x 30ltrs of cat litter. Staff member kindly took it to the till and then put it in my car.
Much appreciated. Thank you
March 16, 2025
Friendly and helpful advice staff very…
Friendly and helpful advice staff very helpful
February 20, 2025
Very helpful and polite especially when…
Very helpful and polite especially when the app wasn't working
March 9, 2025
Great store and very helpful staff …
It was the first time I've visited jollyes it is a very good shop for everything I needed I will definitely be going back
March 4, 2025
Great staff very welcoming treated my…
Great staff very welcoming treated my luna brilliantly
February 25, 2025
It was a quiet time and the staff were…
It was a quiet time and the staff were friendly
February 22, 2025
Amazing customer service
Amazing customer service, very knowledgeable and helpful staff, always friendly.
February 17, 2025
Very efficient service
Very efficient service. Gd staff direction to product(ie got taken to product) then served quickly at till. Was offered help to car if wanted.
February 12, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.