Very friendly staff, only groomers my boy seems to actually settle with. He comes out looking absolutely fantastic every single time. They utterly spoil him with treats & for a long haired German Sh... See more
Location
Switch locationJollyes Petfood Superstores, 93 Armagh Rd, Damolly Retail Park, Newry,, BT35 6PW Newry, GB
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See what reviewers are saying
Great Raw Food diversity.. excellent staff and so much variety of products for our beloved furballs.. My 2 huskies are luvvin it!!
The young man serving me was polite and took my bag and packed all the products and gave me next month's dog food voucher. The staff are always helpful and very knowledgeable the store is good and spa... See more
Goods fairly priced and well displayed. Staff were knowledgeable, friendly and helpful. Shop well lit. Good free car parking. Well maintained trolleys and smooth access to car. Overall experience... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Jollyes Petfood Superstores, 93 Armagh Rd, Damolly Retail Park, Newry,, BT35 6PW, Newry, United Kingdom
- 028 3025 1410
4.8
Excellent
596 reviews
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The assistant who was very helpful and…
The assistant who was very helpful and pleasant
October 18, 2024
Great staff
Great staff, very helpful and friendly.
Brilliant discount on my yorkies royal canin etc….
October 18, 2024
Very helpful staff
October 11, 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Very helpful in store and giving advice…
Very helpful in store and giving advice but when got home even after saying the girl said could take harness back if it was wrong never got a receipt so now can’t as at till they was too interested on sorting stock and not paying full attention
October 5, 2024
Reply from Jollyes The Pet People - Newry
We appreciate you taking the time to share your experience. We understand your frustration with the lack of a receipt. as you are a petclub member all receipt would be on you online account and can be accessed for a return within 30 days
We strive to provide excellent customer service and will address this with our team to ensure a smoother experience for future customers.
Would highly recommend 👌
Excellent service and friendly, helpful staff. Great with the dogs and a high quality professional job executed as always.
October 1, 2024
dog food change
Great advice on changing my 14 year old cocker spaniels food, bless her, she's an old dear. Change over going well, thank you.
October 3, 2024
Good customer service same good as the…
Good customer service same good as the prices. Thanks a million!
September 29, 2024
Very pleasant
Very pleasant, Honor the salesperson was very helpful and very nice.
Thank you
September 26, 2024
Staff know their stuff
The shop is great and caters for every budget. The sales assistant was very informative and was able to answer all my questions. Very helpful.
September 24, 2024
Store experience
The store had exactly what I was looking for. The member of staff at the till was friendly.
August 31, 2024
They give you 15% off vouchers when you…
They give you 15% off vouchers when you buy, but when you are buying large bags of dog food that lasts approx 2 months the voucher is no good as it expires before you need your next bag, in the past they would always honour it but yesterday the guy wouldn't honour the voucher and was very rude to deal with, also bought a heavy duty ball for £20 that lasted less than a minute before it burst, not heavy duty at all.
August 25, 2024
Reply from Jollyes The Pet People - Newry
Good afternoon,
Thank you for your review. I am sorry to hear that you are unhappy with the explanation of our 15% in-store offer.
Please note that you have been correctly advised that the Terms & Conditions of our 15% offer, are that a customer must spend in-store each month in order to receive a 15% offer voucher to use in-store the following month.
If a customer does not spend in a month, they unfortunately would not receive a voucher to use the following month.
We will however ensure that your comments are fed back to our Marketing Department.
Kindest regards
Jollyes Customer Services
Great range of dog food and very…
Great range of dog food and very helpful and friendly staff.
August 22, 2024
Hello goodbye Would be a good help…
Hello goodbye Would be a good help during the transaction
August 20, 2024
Reply from Jollyes The Pet People - Newry
Many thanks for your feedback
We apologise for the inconvenience this has caused
Kind regards
Jollyes Customer Services
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