Jollyes The Pet People - Rotherham Reviews 

Value for money

Just picked up my dog Molly from the groomer and she looks and smells beautiful. They've done a great job, were very friendly and welcoming as always, and reasonably priced too. Will always use these now.

Always helpful and friendly staff

Great customer service and they have a reptile section which is good but could with more stuff

Large amount of stock of butchers lean and tasty at a good price

Second time I made a online click and collect order for Rotherham store. The first experience was bad enough but today was even worse. I received extremely poor customer service, insults and false allegations from the Store Manager who seems to have a real attitude problem. She is rude and unprofessional.
I went to the store with my 6-month-old puppy to collect my £30 order that I've paid for and I'd had a confirmation email ready to collect 3 days prior. (I had waited 3 days a when I went to collect my first order a month previous I was told by the store manager that I had not allowed enough time for them to pick the order and I had to wait for the confirmation email in order to collect it in future! )
So I went down today with my puppy it was a first experience visiting a pet store and I was all excited for her. I entered the store and there was no customer or staff at the till but a young female assistant was on the shop floor. She acknowledged me and came over to help. I explained about the order collection, gave her my name and offered the order number. I also mentioned it included a large box of butchers puppy food as I thought it might help her identify it quicker. She picked up a basket from behind the till which contained the puppy food and a bag full of treats of which some I had not ordered. I realised that some treats were not what I bought and paid for which I explained to her. The next thing the store manager appeared and told me I was blocking the till as there was a now a small queue of customers behind me?! I repeated to the manager about the items being incorrect in the basket which had been picked for my order as well as some items missing for example I ordered 3 moon bones and there was only 1 in the bag, All treats should be from the loose section not prepacked however the treats picked for me were pre-packed, much more expensive products which would have meant the shop would lose £ if I had taken them without bringing it to their attention.
Store manager immediately got defensive and said well they must have not finished picking the order to which I responded but I had an email 3 days ago. Also went on to explain about the last occasion I came in and then she accused me of coming when the shop was closed last time? I corrected her and told her I arrived 20 minutes before the shop was closed n I'd got confirmation of my online order and proof of payment and I explain to them I didn't expect that order to be ready as it hadn't been an hour since I placed the order online. I said I was happy to pick my own order which I did within a few minutes and took it to the till well before the 7pm closing time but the store manager wouldn't release the items and let me leave without the order coming through from her head office which she said she'd still not received?

She checked again and by the time it came through It was just after 7 when she let me take the goods.

On today's visit she accused me of keeping her and her assistant late the 1st time saying I made them pick the order and kept them over time which is not true I picked it myself within minutes, The delay was from her side nothing to do with the order picking or the time I arrived. She then went on to accuse me of being rude to her staff but I have no problem with any of the staff in that shop. The only person that's got a problem is her and I told her that. When I called her out on her poor attitude and complete disrespect towards customers, corrected her with facts and told her not to speak to me in that tone as I am a paying customer who expects some level of customer service. Unbelievably she replied same applies to me so I explained to her that I'm not here to represent a company to serve its customers but she is!?.In the end I told her to forget it I'm not about to keep arguing with her just to get my goods I'd come for a positive experience I didn't need my puppy stressed so said I'd like a refund plz and I'll shop elsewhere. Good she said! I needed the puppy food I travel 15 miles to get it from Rotherham so she said take it but didn't offer proof that I didnt collect the other items so I could have a refund from online. Very disappointing n such a shame as they sell a good range of products and are very competitive on price but they're not the only pet store out there. The dislike for online collect customers is severely damaging your business. On my first visit she offered to refund me for the online order that she said she'd not got confirmation of! and for me to repurchase the items again whilst I was there in-store?! this was obviously so the sale would go into her till rather than the head office online sales. I assume she doesn't benefit from online sales n that's why she's so funny with customers collecting and she hasn't got time for them. Sadly I will never shop there ever again and I wouldn't recommend them to anyone.

When you shop there I don’t often because it’s expensive they trick you with the discount promise that’s only ever for your next shop. But you don’t get it next shop

Great staff, always happy to help

Wish had found this store earlier had everything I needed and excellent prices keep on visiting going forward.

Jollys have everything you need for your pets at reasonable prices and the staff are helpful we go to jollys most weeks we like there lifestyle dog food

We only go to Jollyes for our dog food, it’s very convenient where it’s which makes parking easier.
The guys that work there are so helpful and nothing is too much trouble for them.
Staff are always jolly at Jollyes.

Visited this afternoon and was asked at the till if I would by some food/dental sticks for the charity. I replied yes I’ll buy 2dental sticks. I know it’s not a lot but ……… guess what I checked my receipt when I got home and she took payment for 6. So I won’t be donating through Jolly’s.

Was so nice and accommodating to is especially with 5 little puppies. Unfortunately they couldn't have their first jabs that day but couldn't apologise enough and even rang me when they got a cancellation. Cant fault any of the staff and we love the shop.

Really friendly staff, everything needed in store

Very friendly and helpful staff

Assistants very helpful listened to what I needed. And helped with reaching. So much different stock, from dogs to fish and things in between.(no live stock).

Great customer service

THE best pet shop EVER. Think pets at home and times it by a hundred better. Absolutely immaculate shop, internet-beating prices and the best range of everything pet related you could possibly imagine. Stunning experience, highly recommended - I only worry some people will not know it's a pet shop as the name is not obvious. Better than anywhere else in the UK for animal lovers.