Treated our dog in a friendly and professional manner. Talked us through issues with matting, so the groom wasn’t fully completed, but booked us in for another groom a few days later to finish the dem... See more
Location
Switch locationUnit 3A Monkswood Retail Park, Elder Way, Stevenage, SG1 1TL Herts, GB
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See what reviewers are saying
Lovely polite and engaging staff member. Going the extra mile to offer assistance to an older person with carrying their dog food to the car. Wish my local petfood shop was a Jollyes. Also my dog food... See more
Great for everything for that larger sized dog and has such a selection of bits to buy to try individually for trying to see if your pet likes it then can go back and buy the large pack. I'm surprised... See more
Sales assistant was fast and efficient carrying a heavy sack of cat litter to my car and placing it in the boot. Always cheerful and willing to help.
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Unit 3A Monkswood Retail Park, Elder Way, Stevenage, SG1 1TL, Herts, United Kingdom
- 01438 315 641
4.7
Excellent
774 reviews
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Helpful staff
Found what I wanted easily and a nice young lady carried it out to the car. Very helpful.
October 8, 2024
Love Jollyes!
Clean well laid out store
Items I wanted were easy to locate
Staff approachable and polite
October 5, 2024
good value for money
April 10, 2024
Lovely pet groomers always friendly and…
Lovely pet groomers always friendly and good with Zak
September 28, 2024
The staff were very helpful and showed…
The staff were very helpful and showed me where things were
The vet was very informative
October 3, 2024
Good prices and helpful friendly staff
September 30, 2024
Helpful staff
September 24, 2024
The staff are extremely helpful and…
The staff are extremely helpful and pleasant. The grooming staff are so knowledgable about any issues you may have with your dog. Couldn’t ask for better
September 21, 2024
Very helpful staff helped me carry…
Very helpful staff helped me carry heavy bag of bird food to my car
September 21, 2024
Theres always been a good service at…
Theres always been a good service at Jollyes. And a gois selection for my dog.
September 22, 2024
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Staff not very helpful especially the…
Staff not very helpful especially the manager who is miserable and rude
September 19, 2024
Reply from Jollyes The Pet People - Stevenage
Good afternoon,
Thank you for your review and for bringing this to our attention. We sincerely apologise for the experience you had received in one of our Jollyes branches.
We have passed this feedback onto the store senior team to investigate with their team and additional training will be provided regarding this.
Kind regards
Jollyes customer services
Best place to get your pet inoculated in their community vet in shop. Cheaper and better than a vet.
Brilliant pet store great puppy food and discount. The in store vet inoculated all our eight puppies for a fraction of a vets cost. And the new owners got the second follow up injection free!!!!
Can’t recommend them highly enough. Join their club.
June 5, 2024
Stocked with what we wanted.
Stocked with what we wanted.
Good price and easy parking.
September 17, 2024
Reasonable pricing and helpful staff
Really helpful staff made making my purchase easier and pricing was also competitive.
September 13, 2024
The young lady at the counter was very…
The young lady at the counter was very helpful, very polite and knew what she was talking about. Thank you for the experience.
September 13, 2024
Out of stock for third time
Out of stock for third time, Wagg senior. I asked if it was due in stock or it was delisted, to be told " if its not on the shelf or that pallet we haven't got any"
So I asked specifically if it was still a stock item the customer assistant just walked away without answering
September 11, 2024
Reply from Jollyes The Pet People - Stevenage
Good morning,
We understand your frustration with the out-of-stock situation and the lack of information you received from the customer assistant. We strive to provide our customers with a positive shopping experience, and we apologise that this was not the case for you. We will take your feedback into consideration to improve our customer service and product availability.
Kind regards
Jollyes customer services
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