Treated our dog in a friendly and professional manner. Talked us through issues with matting, so the groom wasn’t fully completed, but booked us in for another groom a few days later to finish the dem... See more
Location
Switch locationUnit 3A Monkswood Retail Park, Elder Way, Stevenage, SG1 1TL Herts, GB
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See what reviewers are saying
Lovely polite and engaging staff member. Going the extra mile to offer assistance to an older person with carrying their dog food to the car. Wish my local petfood shop was a Jollyes. Also my dog food... See more
Great for everything for that larger sized dog and has such a selection of bits to buy to try individually for trying to see if your pet likes it then can go back and buy the large pack. I'm surprised... See more
Sales assistant was fast and efficient carrying a heavy sack of cat litter to my car and placing it in the boot. Always cheerful and willing to help.
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Unit 3A Monkswood Retail Park, Elder Way, Stevenage, SG1 1TL, Herts, United Kingdom
- 01438 315 641
4.7
Excellent
774 reviews
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They always have the food I need in…
They always have the food I need in stock when I need it. Unlike Pets At Home who consistently had no stock. I'm a happy convert. Staff are always happy and helpful too, making it an enjoyable experience
December 22, 2024
It was easy to order on line and to…
It was easy to order on line and to select click and collect, my dog food was ready and waiting for me when I got to the till
December 23, 2024
Very helpful staff
December 19, 2024
Customer service:
Customer service:
From entering the store the cashier was attentive but not pushy. I knew exactly what I wanted and where I would find it. The young lady and I made conversation. There were no other customers at that time. She was knowledgeable about items sold in the store.
December 18, 2024
May use AI-assist with repliesRead more
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Staff could have been a bit more…
Staff could have been a bit more helpful when asked for help trying to find products. Cheapest price on an offer of any 3 for 2, should be the cheapest is free, when you purchase 3 the same price on the offer you pay for all 3 items with the tax, leaving you feeling cheated
November 15, 2024
Reply from Jollyes The Pet People - Stevenage
We appreciate you taking the time to share your feedback. We understand your frustration with the staff's assistance and the pricing structure of the 3 for 2 offer. We value your input and will use it to improve our customer service and pricing strategies. We strive to provide a positive shopping experience for all our customers.
Pleasant experience
The young lady, was very helpful, pleasant, and informative, joliyes has plenty of items and choice.
December 16, 2024
Amazing grooming experience
Our dog groomer Cathy was very attentive and our dog cracker only goes with her and she is amazing. Thoroughly recommend her grooming.
December 15, 2024
Lovely polite and engaging staff…
Lovely polite and engaging staff member. Going the extra mile to offer assistance to an older person with carrying their dog food to the car. Wish my local petfood shop was a Jollyes. Also my dog food brand is ALWAYS cheaper at Jollyes than anywhere else.
December 10, 2024
Good customer service
Assistant was very helpful when I was trying to find a coat for my dog
December 9, 2024
Excellent service
The customer service assistant was lovely, I wish I'd got her name! Friendly, helpful and informative and signed me up to the pet club and told me all about the monthly discounts
December 6, 2024
The young girl on the till was helpful…
The young girl on the till was helpful and polite as always, explaining how the loyalty card works
December 5, 2024
Thank you
Although young lady seemed to be working on her own she still offered to lift my sack of bird seed into car.
December 2, 2024
Always friendly staff ,just wish one…
Always friendly staff ,just wish one was nearer to home
December 1, 2024
The feeling the girls in the grooming…
The feeling the girls in the grooming department really enjoy what they do and what they do is excellent.
November 30, 2024
Always putting the pet first
Always putting the pet first, anything unsure of or concerns will contact beforehand. Very friendly and helpful. ❤️
November 26, 2024
Great staff knowledgeable about the…
Great staff knowledgeable about the products we were looking for and very helpful
November 16, 2024
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