Outstanding customer service from Alice at the Fforestfach Swansea store. She went above and beyond in every way to assist me. Can honestly say 2nd to none and many individuals should aspire to be l... See more
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Location
Switch locationUnit 7, Fforestfach Retail Parc, Pontardulais Road, Fforestfach, SA5 4BB Fforest-fach, Swansea, GB
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Staff fantastic. And best news. The grooming parlour will be ready in a while. Will definitely recommend any animal owners to check out the many things available in store.
The younge man that served myself and my husband was friendly,helpful and knowledgeable. The store was clean and well stocked. Will definitely return to get more pet supplies.
Was served by a lovey member of staff called Alice whom had given me advice on my dogs allergies i was served at the checkout by a member of staff called josie who had greeted me politeness also i m... See more
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Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Unit 7, Fforestfach Retail Parc, Pontardulais Road, Fforestfach, SA5 4BB, Fforest-fach, Swansea, United Kingdom
4.5
Excellent
46 reviews
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Lovely lady
The lady who unlocked the flexi leads even walked down the aisle holding the lead to show how long it was
January 2, 2026
Lovely shop wide range of pet supplies…
Lovely shop wide range of pet supplies really pleased
December 13, 2025
Raw Dog Food - Swansea
The new store in Swansea is easy to get to. Well laid out, clean and a good choice of products.
December 9, 2025
Just everything you require for your…
Just everything you require for your beloved fur babies
December 9, 2025
It's a JOLL-YES from me
Absolutely fantastic store, love the layout with everything being easy to find and staff are very happy to help with any queries along with being extremely welcoming to customers and their fur family members. My dogs new favourite place to visit due to getting lots of fuss and attention off of staff and customers. Such an array of natural treats to choose from as well, compared to other pet stores we have visited. Will definitely be returning and will be making this store our new regular despite competitiors being closer.
December 6, 2025
Unprompted review
What a lovely place to shop
The prices were very good, the selection is fantastic with so many quality products to choose from, the store was really well maintained, very clean, nice and warm and bright. The staff were very helpful, friendly and welcoming. But most important of all my dogs were very happy with all the attention they got from the staff and the other customers as well. Over all it was a very positive experience and I will definitely be visiting again.
December 1, 2025
Staff at the Swansea branch are just…
Staff at the Swansea branch are just the kindest bunch so kind to our furry family members!
Such a massive pick & mix for dogs and other animals!
December 5, 2025
Great store and service
Always plenty of my dogs favourite treats and food in stock.
Very helpful and polite staff at hand to help with any queries I might have.
Great to see the new Swansea store collecting food for a small dog rescue that probably needs the help more than the larger well known rescues.
Keep up the great work.
November 29, 2025
Excellent prices and staff
Excellent prices, great staff, easy to get to and park, much cheaper and better quality than competitors.
November 26, 2025
Unprompted review
Easy access for wheelchair and friendly staff
Visited while shopping at Tesco in fforest fach and was glad to have found this shop. I use a wheelchair and found it far easier to get around inside than most places. The sales staff were friendly and not just out to sell. They were genuinely interested in my dog Bonnie and we found some great treats, a good food for her and new coat. Staff helped get everything to my car. We'll both be back soon.
November 21, 2025
Unprompted review
Brilliant advice and service
Thank you for your advice with food for my dogs and bearded dragon. So nice to have a place to shop that doesn't just want to sell the most expensive thing but suggested the best thing. Highly recommend you and will be back soon.
November 25, 2025
Unprompted review
Excellent service with amazing products
What a fantastic store! I'd previously been using other outlets for years but the quality and prices at Jollyes are both so much better. Visited with my dogs and it's obvious how much the staff care about animals and their owners. The store is spacious, with plenty of room to move around even with 2 large dogs,and looks great. The staff were helpful, gave some really helpful advice and made sure the feed purchased was suitable for my dogs. The range of food, toys, treats and various pet care products is excellent. Thank you for the excellent customer service and we'll definitely be back regularly 😊🐕🦺🐕
November 20, 2025
Unprompted review
Happy
Plenty of choice, ease of travelling to store.
Plus you sell live food for my beardie.
November 26, 2025
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