Having Jollyes a 5 minute drive away is amazing but what makes it even better is that they have a good range of raw and natural dog food in a good selection of different flavours which keeps or dog ha... See more
Location
Switch locationJollyes Petfood Store, Unit 1A, Cannon Lane Retail,Cannon Lane, TN9 1PN Tonbridge, GB
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See what reviewers are saying
Went into the Tonbridge store today as i bought a sack of K9 but the wrong one - only discovered it was the wrong one when i opened it. They exchanged it straight away no problem, i really didn't expe... See more
Never a good selection of whimzee chews anymore , plus so much more expensive than pets at home that it makes the distance and difference in price worth the lengthy journey to that store instead of t... See more
We had looked in 3/4 other local stores for a bird cage we could pick up the same day as well as other bits for our new pet budgies and no where but Jollyes had a great range that we could view and bu... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Jollyes Petfood Store, Unit 1A, Cannon Lane Retail,Cannon Lane, TN9 1PN, Tonbridge, United Kingdom
- 01732 369 568
4.6
Excellent
593 reviews
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Finding things in same place as they…
Finding things in same place as they were previous.
The store assistant pleasant and polite.
The price was abit cheaper because i was a jollyes member
September 17, 2024
A couple of weeks ago I purchased some…
A couple of weeks ago I purchased some loose bird feed for my parrot. I always put in in a sealed container so pleased I did as it was full of rice weavils not pleasant at all. Not jolleys fault and they were aware there was a infestation and took appropriate action to remove the weavils which I had never seen before. My parrots food pots were full of them and some had got into the room where my parrot is I was distraught but all OK now. The young girl who served me in the shop assured me they would not harm my bird.
September 16, 2024
Good customer service at the till
September 9, 2024
I’m getting a puppy on Wednesday and I…
I’m getting a puppy on Wednesday and I popped into Jollies to pick up a few bits. I was feeling overwhelmed and not sure what to get, I asked for help and the lovely lady was kind, patient and gave me all the time I needed. She was really busy with customer queries and telephone calls but that did not stop her making me feel valued. I could not thank her enough
To the lovely lady thank you so much for your help and kindness.
September 9, 2024
Great service and great staff
September 4, 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Not the friendliest reception
The girl behind the counter had a snake wrapped round her arm and seemed to get a kick from me not wishing to be near it not exactly the friendliest welcome. The lad who took over however was great!
September 1, 2024
Reply from Jollyes The Pet People - Tonbridge
Good morning,
We appreciate you taking the time to share your experience. We sincerely apologise for any distress this has caused you. We understand that encountering an unexpected situation like this can be unsettling.
We're glad you found the other staff member helpful and will of course pass your feedback along to our team.
Kind regards
Jollyes customer services
Would definitely recommend
Extremely helpful staff and great selection of dog food.
September 1, 2024
Attentive and helpful assistant
August 3, 2024
The staff
The staff were so very helpful and nothing was to much
Trouble. Thank you all very much
August 31, 2024
It was a good experience but the poor…
It was a good experience but the poor person serving was interrupted by a co worker and spoke to in a sharp manner the girl serving showed true professionalism
August 31, 2024
Kiki’s favorite treats. The products we wanted was in stock and…
The products we wanted was in stock and staff helpful and pleasant!!
August 21, 2024
Couldn't work out what price ticket is for what bed, staff really nice.
Went in to buy a dog bed, staff really helpful.
August 28, 2024
5great service quick and very friendly…
5great service quick and very friendly and helpful.
August 29, 2024
Underwhelming
It’s very overpriced, all ‘live food’ bugs are dead, fish tanks full of algae/uncleaned
The birds are clearly stressed and over crowded and shouldn’t be in the small cage they are in. grooming salon is never open, how can you expect regular customers?
The standards of this store are poor and need looking at.
August 24, 2024
Reply from Jollyes The Pet People - Tonbridge
Good afternoon,
Thank you for your review and for bringing this to our attention.
We sincerely apologise for your store experience. This valid feedback has been passed on to the store senior team to investigate further.
Kind regards
Jollyes customer services
Reply from Jollyes The Pet People - Tonbridge
Good Morning,
Thank you for your review and for bringing this to our attention. We sincerely apologise for the experience you received.
We have passed this on to the stores senior team to investigate and to provide additional training.
Kind regards
Jollyes customer services
Great staff members
Great staff members, friendly service :) Lilly served me and she was fantastic, I think it's great to see service with a smile
August 20, 2024
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