Visited the store to purchase my cats favourite toy. Could not see it in stock, Bethany was super helpful in sourcing the toy for me, she went above and beyond to assist me. All the staff are extreme... See more
Company replied
Location
Switch locationJollyes The Pet People, Factory B, Tower Lane, BS30 8XT Warmley, GB
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Vet made our young dogs feel at ease. Appreciated the health check before giving them their vaccinations which the dogs barely notice! I liked being able to book our appointment on line although it... See more
We have been regular customers of Jollyes. Recent store changes are a big negative. No longer are they selling loose dog biscuits WHY? They were always popular. We feed K9 food to our dog. Changes i... See more
Company replied
It’s always about the people!! The gentleman that served us couldn’t have been more helpful and considerate- I wish I knew his name! I didn’t have a receipt ( a jumper we had bought our English Bulldo... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Jollyes The Pet People, Factory B, Tower Lane, BS30 8XT, Warmley, United Kingdom
- 01174569070
4.8
Excellent
942 reviews
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We knew what we wanted but couldn’t…
We knew what we wanted but couldn’t find it. The person at the check out was very helpful. We came away with everything we wanted and More
January 17, 2025
Very helpful on the till
January 17, 2025
Great place for your pets needs
Always polite friendly and willing to help. I visit the branch at warmley)longwell green and have never had a bad experience
January 10, 2025
It’s always about the people!
It’s always about the people!! The gentleman that served us couldn’t have been more helpful and considerate- I wish I knew his name! I didn’t have a receipt ( a jumper we had bought our English Bulldog was just a bit too long!) but he sorted it out efficiently - he’s the reason you guys are getting five stars!!
January 11, 2025
May use AI-assist with repliesRead more
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Please Acknowledge Customer
Staff were friendly enough but continued a conversation between themselves for quite a while whist I approached the checkout and also whilst serving me.
January 11, 2025
Reply from Jollyes The Pet People - Warmley
We appreciate you taking the time to share your feedback. We understand that waiting while staff members are engaged in conversation can be frustrating, and we sincerely apologize for any inconvenience this caused during your visit. We value your business and will share your comments with our team to ensure we provide more attentive and efficient service in the future. We strive to create a positive shopping experience for all our customers, and we appreciate your understanding. We hope you'll give us another opportunity to demonstrate our commitment to excellent customer service.
First Class service & Advice…
When visiting the store we found the staff friendly & very helpful showing us where to find some items required.
We would certainly visit again & recommend to our family/friends
January 9, 2025
Staff are always friendly and helpful…
Staff are always friendly and helpful at this store. At this visit I needed something fir my dog as he had a small wound from a dog bite. The lady at the till gave me a couple of options of what to put on it and apologised as they were out of something else. I purchased some wound healing cream.
January 4, 2025
I always by natures menu tinned find …
I always by natures menu tinned find enison and they are very reasonable with there prices and the staff are lovley
December 20, 2024
Staff always friendly and helpful
Staff always friendly and helpful. Good mix of foods for dogs and cats. Prices in general good
December 27, 2024
The staff in this store are always…
The staff in this store are always helpful and friendly.
December 23, 2024
Friendly staff
Friendly staff. Always polite.
You can ask any questions and they will try there best to help.
December 21, 2024
Went into jolly’s for dog food
Went into jolly’s for dog food. The assistant asked if I had joined their club to get discount. The young lad kindly took my details and done it for me 😊
December 17, 2024
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