I did a dog food order on click and collect 5 heavy bags of red mills racer I got to the store lady at the till very helpful went and got a trolley and then the manager pushed the trolley to my... See more
Company replied
Unit 2, Border Retail Park, LL13 8NG Wrexham, Wales, GB
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I did a dog food order on click and collect 5 heavy bags of red mills racer I got to the store lady at the till very helpful went and got a trolley and then the manager pushed the trolley to my... See more
Company replied
Good choice of dog food/ treats and toys etc. friendly service and support on hand if I had any questions (we needed specific flavour/ nutrition/ sized kibble) staff are all very knowledgeable but a y... See more
I have used Jollyes Pet Clinic on a number of occasions for vaccinations and microchippjng. It's so much cheaper than using my usual vet. All staff in the Wrexham branch are super friendly helpful. I... See more
The young lady who served me was extremely knowledgeable and was able to help me with a feeding problem I had with my grieving cat. She made some excellent suggestions on what foods might appeal to my... See more
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Unit 2, Border Retail Park, LL13 8NG, Wrexham, Wales, United Kingdom
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Excellent customer service and got what I wanted
The assistants were so helpful in giving information about changing our dogs food over.
Great customer service , easy to find wanted product and reasonable pricing
For a big baby doggo.
The staff are nice and friendly. The shop is clean, tidy and well presented.
We've just introduced our baby to raw food and selected all of the flavours to try of the "raw and simple" range. Turns out the only one the baby doesn't like is goose, after learning this my partner returned to the store and asked for an exchange of the two remaining packs of goose, which was denied. Disappointing but we fully understand why after an explanation of "we don't know if it has been kept at suitable temperature". However there is no statement in store or online about returning frozen items to store. Please advertise that any frozen foods can not be returned or exchanged rather than pushing very appealing offers.
Staff very friendly and helpful.Found what i was looking for my animals.
Love Jolleys for all our supplies and treats we need for our 3 dogs. The staff at the Wrexham store are also really helpful and always appear happy and on hand to give advice.
The staff always go above and beyond to help us. They are one of our collection points for our Cat rescue Charity (Candy and Tibby Trust) they as a branch and company as a whole our so supportive to helping us save Cats in our local area.
I have used Jollyes Pet Clinic on a number of occasions for vaccinations and microchippjng. It's so much cheaper than using my usual vet. All staff in the Wrexham branch are super friendly helpful. I buy my dog food there too as its cheaper because their Pet Club members get 15% off as long as its not already on special offer.
Lovely friendly staff, special offer on my purchase & served straight away. Clean, tidy & everything easy to find
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