I did a dog food order on click and collect 5 heavy bags of red mills racer I got to the store lady at the till very helpful went and got a trolley and then the manager pushed the trolley to my... See more
Company replied
Unit 2, Border Retail Park, LL13 8NG Wrexham, Wales, GB
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I did a dog food order on click and collect 5 heavy bags of red mills racer I got to the store lady at the till very helpful went and got a trolley and then the manager pushed the trolley to my... See more
Company replied
Good choice of dog food/ treats and toys etc. friendly service and support on hand if I had any questions (we needed specific flavour/ nutrition/ sized kibble) staff are all very knowledgeable but a y... See more
I have used Jollyes Pet Clinic on a number of occasions for vaccinations and microchippjng. It's so much cheaper than using my usual vet. All staff in the Wrexham branch are super friendly helpful. I... See more
The young lady who served me was extremely knowledgeable and was able to help me with a feeding problem I had with my grieving cat. She made some excellent suggestions on what foods might appeal to my... See more
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Unit 2, Border Retail Park, LL13 8NG, Wrexham, Wales, United Kingdom
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The lady assistant was very patient and helpful. I bought the items I wanted and as a bonus had discount on the day.
Great staff very helpful and amazing stock 👍
Customer service is always pleasant no matter when you go
Laura was very good with Bonnie. Bonnie looked amazing when she left the shop . I even bought her a toy for being well behaved. We will be back very soon.
Well worth the time. Staff were very pleasant and extremely helpful. I would recommend them to anyone who has a pet problem
A lovely groom for our Cavapoo and he is happier now that the weather has improved. Will be booking his next cut with Jollyes as they were quick and efficient.
I'd just got a dog a day before and they was extremely understanding and helpful with needing my dog to have a harness fitted
Good selection of products and good prices. Very knowledgeable and helpful staff. So nice to shop somewhere where staff know about the product and really happy to be helpful. Highly recommend.
Great efficient and friendly service ! Fully recommend!
Staff friendly and helpful, only went in for cat treats but ended up coming out with a bed and blankets very good sale
The team members always seem to be happy and they are very customer service focused
First visit with Flo Easy, comfortable all requests met and very pleased Laura was very attentive and able
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