Friendly staff at Stevenage branch. Sometimes they don’t have the stock of the item I buy. I would like them to tailor discounts to the individual- I don’t have a dog or rabbit but that appears to be... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
First time shopper in this store ,a pleasure to shop !! ,everything I needed for my cats at a very reasonable price with very helpful and pleasant staff to help lift big box of cat food, will definite... See more
Its brilliant staff Helpful kind everything we ever need was there and cheaper than first thought very kind staff and brilliant advice when we asked questions so first time and will definitely not b... See more
I have been a few times and am never disappointed. The staff are lovely and friendly. I personally think you should employ more than one on the till. I purchased cat food, bird food and squirrel food... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Monks Cross Drive, YO32 9GX, Huntington, England, United Kingdom
- 01904 239049
4.7
Excellent
192 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good quali5at a good price
October 1, 2025
Very good service
October 1, 2025
The staff at Jolly's on monks Cross…
The staff at Jolly's on monks Cross are so helpful and friendly. Everything I have got, my dog has enjoyed. I go every week to get her, food, treats and other bits. Good value for money.
September 29, 2025
The staff are always very friendly and…
The staff are always very friendly and they love my dog Nessa and always make her feel special.
September 27, 2025
A good alternative to others pet shops
A good variety of pet products staff are friendly and helpful 😁
September 23, 2025
4 stars as the shelf was practically…
4 stars as the shelf was practically bare. Limited choice, clearly need to order more stock
September 22, 2025
Very helpful guy
Very helpful guy , in York shop helping me find kitten wormer
Cat food at reasonable prices
I will shop there again
Thanx
September 11, 2025
Friendly staff
September 14, 2025
My dog likes their own brand food
My dog likes their own brand food and minced tripe. Also its close to home.
September 8, 2025
Jollyes store Monks Cross.
Jollyes Store at Monks Cross is brilliant, nice friendly staff, lots of pet products to choose from excellent value and great service. We love visiting this store and so does my dog ❤️
September 5, 2025
Friendly staff
September 4, 2025
Great staff
Great staff. Very dog friendly and helped me with my selection of low fat treats.
February 21, 2025
Good overall experience!
Helpful, informative staff. Good prices. Overall, a good shopping experience!
July 24, 2025
Groomers
I love my doglooking lovely and clean and happy when he goes for his groom once a month .the girls there are very good and make u feel at ease when leaving your pet they do a good job.
July 23, 2025
Decent shop, lovely staff
The staff are friendly and efficient, the shop has an okay variety but could do with more for cats. Wish my Jolleys membership gave me something in return for being a returning customer though.
July 18, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The advertised product was not kept in…Blink
The advertised product was not kept in store and the man in the shop was quite rude about it saying 'as I tell everyone and Im telling you we do not stock the same as is available online and you can"t order it to the store'
July 18, 2025
Reply from Jollyes The Pet People - York Monks Cross
We appreciate you bringing this to our attention. We're sorry to hear that the product wasn't available in-store and that the information you received wasn't delivered in a helpful manner. We'll address this internally to improve our service. Thanks for your feedback.
Very polite and helpful
July 17, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.