Terrible delivery. They don't offer free delivery below certain amount so we add a few items to match that amount. At the end we have received two deliveries. So why do you charge for the delivery und... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Orders came quickly and were in perfect condition. Prices were fantastic! Would definitely order from jollyroom in future. The only small issue was a lack of information in regard to when the products... See more
Company replied
good service.
Company replied
Alles super geliefert!
Company replied
Company details
Written by the company
Es ist kein Wunder, dass Jollyroom der größte Shop für Kinderbedarf in den nordischen Ländern ist! Bei Jollyroom.at findest Du alles, was Kinder jeden Alters brauchen – vom Neugeborenen bis zum Alter von 12 Jahren – und dazu viele praktische Produkte für Eltern: Kinderwagen, Autositze, Kinder- & Babymode, Spielzeug und vieles mehr. Unser Sortiment wird täglich um neue Produkte erweitert. Unser Ziel ist es, Dir den bestmöglichen Service zu bieten, und deshalb versenden wir alle Bestellungen, die werktags bis 14:00 Uhr eingehen, noch am selben Tag. Die Lieferzeit nach Österreich beträgt 3–5 Werktage. Außerdem bieten wir Dir versandkostenfreie Lieferung ab 100 €, eine Preisgarantie auf unser gesamtes Sortiment sowie ein freiwilliges 365-Tage-Rückgaberecht.
Unsere Preisgarantie
Kaufe mit Preisgarantie ein und gönn dir mehr Spaß mit der Familie!
Wir setzen uns aktiv dafür ein, dass du bei Jollyroom zu niedrigen Preisen einkaufen kannst. Wenn du ein Produkt in einem anderen Geschäft oder auf unserer eigenen Website günstiger findest, passen wir den Preis bis zu 7 Tage ab dem Tag deiner Bestellung an.
Contact info
Sörredvägen 111, 41729, Göteborg, Sweden
- +49 (0)40 2999 7999
- www.jollyroom.at/kundenservice
- jollyroom.at
4.2
Great
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Dariusz mini mouse table
Exactly 3-5 days... my package was 13-15kg.. it’s little bit disappointed! You guys have many nice things for kids.. but say sorry is not enough.
November 10, 2021
Unprompted review
Reply from Jollyroom.at
Hej Dariusz,
thank you for your feedback!
We are sorry that your are dissatisfied and that the delivery takes so long.
Our delivery time for packages under 20 kg is 3-5 working days. Packages over 20 kg can take 4-7 working days.
We would like to have a look at your order. Please contact our customer service team through kundenservice@jollyroom.at or via phone +49 (0) 40 2999 7999 (Monday to Friday: 9-15). We´ll be happy to help you.
Have nice day!
Kind regards from Sweden,
Your Jollyroom-Team 🌸
Very good quality
November 6, 2021
Reply from Jollyroom.at
Hej Frantisek,
thank you for your great feedback!
We are happy to hear that you are satisfied with the quality.
Have a nice day!
Kind regards from Sweden,
Your Jollyroom-Team 🌺
All great as always
October 29, 2021
Reply from Jollyroom.at
Hej Barbara,
vielen Dank für Dein Feedback!
Wir freuen uns sehr zu hören, dass Du zufrieden bist und gerne bei uns bestellst! 😊
Wir wünschen Dir einen schönen Tag.
Mit freundlichen Grüßen aus Schweden
Dein Jollyroom-Team 🌸
Delivery is very fast and quality of…
Delivery is very fast and quality of the raincoat is satisfying.
October 20, 2021
Reply from Jollyroom.at
Hi Halil,
Thank you very much for your feedback!
We are really happy to hear that you are happy with the delivery, the service and your order!
Have a lovely day!
Your Jollyroom team 💐
The package came quickly and was in…
The package came quickly and was in perfect condition. :) No problems encountered, I will probably buy from Jollyroom again.
October 13, 2021
Reply from Jollyroom.at
Hej ,
thank you for your awesome feedback!
We are glad that you are happy with your purchase.
Have a Jolly day!
Best regards from Sweden
Jollyroom-Team 💖
Reply from Jollyroom.at
Hej Christoph,
thank you for your great feedback!
We are very happy that you are satisfied!
Have a nice day.
Kind regards from Sweden,
Your Jollyroom team 🌞
Great prices, reliable company
Orders came quickly and were in perfect condition. Prices were fantastic! Would definitely order from jollyroom in future. The only small issue was a lack of information in regard to when the products had shipped/tracking.
July 15, 2021
Reply from Jollyroom.at
Hej,
thank you for your great feedback!
We are happy to hear that you are satisfied with the fast delivery and our products, and that you will order with us again.
Don´t hesitate to contact us, if you have questions regaring your order. You can reach us from Mo.–Fr.: 10:00–15:00, via: +49 (0) 40 2999 7999
or via: kundenservice@jollyroom.at. We are happy to help you!
Have a great day!
Greetings from Sweden,
Your Jollyroom-Team 🌞
Really great
Really great, only place I can easily get Evy sunscreen. The shipping is so fast! 4-5 days to Austria, it's like Prime! And everything easy.
June 15, 2021
Reply from Jollyroom.at
Hej,
das hören wir gerne!
Wir freuen uns, dass Du zufrieden bist und wünschen Dir einen sonnigen Tag!🎈
Mit freundlichen Grüßen aus Schweden
Dein Jollyroom-Team 🌸
Reply from Jollyroom.at
Hej Christian,
vielen Dank für Dein Feedback!
Wir freuen uns sehr zu hören, dass Du mit Deiner Bestellung zufrieden bist! 😊
Wir wünschen Dir einen schönen Tag.
Mit freundlichen Grüßen aus Schweden
Dein Jollyroom-Team 🌸
Super gamingstuhl
June 10, 2021
Reply from Jollyroom.at
Hej Christof,
vielen Dank für Dein Feedback!
Wir freuen uns sehr zu hören, dass Du zufrieden bist! 💐
Wir wünschen Dir einen schönen Tag.
Mit freundlichen Grüßen aus Schweden
Dein Jollyroom-Team 🌸
different prices in a month...
May 15, 2021
Reply from Jollyroom.at
Hej Vesna,
vielen dank für Dein Feedback!
Es tut uns leid, dass Du nicht zufrieden bist.
Gerne sehen wir uns Dein Anliegen genauer an.
Du erreichst unseren Kundenservice von Mo.–Fr.: 10:00–15:00 Uhr unter: +49 (0) 40 2999 7999 oder unter: service@jollyroom.de. Wir helfen Dir dann gerne weiter.
Mit freundlichen Grüßen aus Schweden
Dein Jollyroom-Team 🌸
Reply from Jollyroom.at
Hej Manfred,
vielen Dank für Dein tolles Feedback! 🐞
Wir freuen uns, dass wir Dich mit unserem Service begeistern konnten.
Wir wünschen Dir einen Start ins Wochenende.
Mit freundlichen Grüßen aus Schweden
Dein Jollyroom-Team 🌸
Happy with my purchase
As the item was shipped from Sweden to Austria, a detailed estimated timeline and of delivery was given before tracking number availble.
January 29, 2021
Reply from Jollyroom.at
Hej Pauline,
Thank you so much for your nice feedback!
We are glad to hear that you are satisfied with our service that we provide as well as our delivery times.
Have a great day! 🌸
Fast delivery
January 21, 2021
Reply from Jollyroom.at
Hej,
we are glad to hear that you are happy with our delivery times!
We wish yo a great day! 🌸
Very disappointed !!
Very disappointed long delay, product arrived damaged! I do not recommend at all ! better buy on Ali express! it would go much faster and maybe not damaged!
January 16, 2021
Reply from Jollyroom.at
Hej,
Thank you for your feedback! We are sorry that you are not satisfied and did not know that we are headquartered in Sweden.
We would be happy to take a closer look at your concern.
You can contact our customer service from Monday to Friday: 10:00 am to 3:00 pm at: +49 (0) 40 2999 7999 or at: service@jollyroom.de. We'll be happy to help you.
Reply from Jollyroom.at
Hej,
vielen Dank für Dein tolles Feedback!
Es freut uns sehr zuhören, dass Du so zufrieden bist,
Wir wünschen Dir einen schönen Tag.
Mit freundlichen Grüßen aus Schweden
Dein Jollyroom-Team 🌸
Reply from Jollyroom.at
Hej Lene,
vielen dank für Dein tolles Feedback!
Wir wünschen Dir einen schönen Tag!
Mit freundlichen Grüßen aus Schweden
Dein Jollyroom-Team 🌸
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.