Update: I was promptly contacted by Daniel at Jollyroom. He clarified the situation and we reached to an agreeable compensation. Appreciate the gesture. Easy to buy, difficult to get it delivered... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Took 4 days to come to germany was really fast delivery. 1 star off because I tried to call customer support and had difficulty reaching anyone. One time no answer and second attempt took 40 minutes... See more
Company replied
No answer still. I got a huge, heavy package wurh a pool! I never ordered it. Over a month now. I sent it back today. It was bought under my name, using a credit company that will need to be paid in s... See more
Company replied
I would really appreciate the customer support of jollyroom for giving a prompt solution. I wanted to return one product and jollyroom customer care helped me in a snap. When I couldn't reach them vi... See more
Company replied
Company details
Written by the company
Det er ikke uten grunn at Jollyroom.no er størst i Norden innen barn- og babyprodukter! Vi tilbyr alt du trenger for barn mellom 0 og 12 år, samt et heldekkende sortiment for gravide og mødre – og vi får inn nye produkter hver dag. Vårt mål er å tilby deg som kunde den best tenkelige service, og derfor leverer vi innen 2-4 dager, og har fri frakt ved kjøp over 1000 kr. Vi har prisløfte, og åpent kjøp i 365 dager
Nordens største utvalg til barnefamilien!
Written by the company
Contact info
Sörredsvägen 111, 41729, Göteborg, Sweden
- 33 50 93 50
- kundeservice@jollyroom.no
- jollyroom.no
4.1
Great
13K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The customer service sucks!
The customer service of this website really sucks. It looks more like a scam site than a customer service site. To return something, they give you a link "contact our customer service". When you click on it, it takes you to the FAQ page. There, you have the option to know more how to return something. When you click on "Regret, Return something", it takes you again to the same page where it says "contact our customer service". Basically it feels like Jollyroom doesn't like to receive something back. They are ONLY interested in making more money!!!
January 28, 2023
Reply from Jollyroom.no
Hello,
Thanks for your feedback!
Really sorry for your experience with our homesite.
We are trying hard to make it as easy as possible for our customer`s to retrive a returnlabel thrue our customer service page on the site. I will take your feedback further, for us to improve in the future! I can see that my colleague sent out a label earlier today. If you have any questions, please feel free to contact us.
Have a nice day!
Regards Jan/ Jollyroom.
Rask handling
January 24, 2023
Reply from Jollyroom.no
Hei, Morten!
Tusen takk!
Med vennlig hilsen Marte, Jollyroom
Reply from Jollyroom.no
Hei, Liv!
Takk for omtalen din! ⭐
Vi er supertakknemlige for hver eneste en av stjernene du har gitt oss, herlig å høre at leveringen kom frem raskt.
Ønsker deg en riktig fin dag, og velkommen tilbake neste gang!
Mvh,
Monica, Jollyroom
Reply from Jollyroom.no
Hei, Jeca!
Tusen takk for omtalen din!
God service jobber vi hardt for å oppnå hver eneste dag - så gøy å høre at du er fornøyd! 💜😊🌺
Ønsker deg og dine en flott dag!
Mvh,
Monica, Jollyroom 🎈✨
Reply from Jollyroom.no
Hei, Monica,
Takk for din supre tilbakemelding!
Så flott å høre at du er fornøyd med leveringstiden, det setter vi stor pris på å høre!🎈🎈😊😊
Ha en magisk dag!
Mvh,
Monica, Jollyroom 🎈🦄🤗
Rask levering
January 9, 2023
Reply from Jollyroom.no
Hei, Maiken!
Rask levering er vi også fans av! 🚚💨
Håper vi greier å dra inn den siste stjerna neste gang!
Ønsker deg en fin dag,
Med vennlig hilsen Marte, Jollyroom
I bought a toy from Jollyroom,I trust…
I bought a toy from Jollyroom,I trust it because I have bought things many time from this website.but there was one piece of the toy missed in the box.I wanted to ask them what I can do.maybe they can send the missing piece to me or maybe I need to return it back.but it’s impossible to call them and I filled the complaint form on the website 2 times.no one contact me.it’s my son’s birthday gift,it took me 1 week to try to contact them.but no one answered me.And my son got disappointed because he could not play that toy.I am also so disappointed
December 24, 2022
Unprompted review
Reply from Jollyroom.no
Hi,
Thanks for your reveiw!
I am sorry to hear that the toy was missing! We would like to solve this situation! I don't know why you haven't managed to get in contact with us, because we answer everybody.
Please contact us here: https://jollyroom.freshdesk.com/nb-NO/support/tickets/new
or call us on phone number 33 50 93 50, so we may help you!
All the best, Therese, Jollyroom.
Alt for lang leveringstid
December 22, 2022
Reply from Jollyroom.no
Hei Mariell,
Takk for din tilbakemelding!
Jeg prøvde å ringe deg, men siden jeg ikke fikk svar har jeg skrevet mail til deg.
Jeg regner med at du håpet på å få pakkene før jul og beklager at det ikke gikk! Både vi på Jollyroom og PostNord har jobbet på spreng for å levere alle pakker før jul! Til ditt postnummer, så bestilte du dessverre etter fristen for garantert levering før jul. Jeg ser at pakkene nå snart er framme, så da regner vi med at de kommer snart.
Det er bare å ta kontakt igjen hvis det skulle være noe mer.
Mvh Therese, Jollyroom.
Items missing in the box .
Items missing in the box .
Ordered 3 items but received only 2 just before christmas.
December 20, 2022
Reply from Jollyroom.no
Hi Brijesh,
Thanks for your review.
I tried to call you, but since I didn't get an answer, so I wrote you an email instead.
I am sorry that you didn't receive all your products!
I see that there's one more package ready to be picked up. I sent you the details on email.
So the last product should be there!
Please let us know if there's anything else we may help you with!
All the best, Therese, Jollyroom.
Reply from Jollyroom.no
Hei!
Takker for flott tilbakemelding!
Så herlig å høre at det gikk raskt, og var lett å følge pakken underveis!
Ønsker deg og dine en God Jul!
Med vennlig hilsen Marte, Jollyrom
Reply from Jollyroom.no
Hi, Anna!
Thank you
Thank you
Thank you! 💜💜💜
Have a wonderful Christmas!
With kind Regards,
Marte, Jollyroom
Rask levering.
December 7, 2022
Reply from Jollyroom.no
Hei, Takk for din tilbakemelding!
Så utrolig fint å høre, takk for din tilbakemelding!🚚🎁🎈
Ha en sikkelig bra dag!
Mvh
Tea, Jollyroom
I have been buying from Jolyroom for…
I have been buying from Jolyroom for years.
Everything is great except for the return items process that it’s really time consuming.
December 1, 2022
Reply from Jollyroom.no
Hi Carol
Thank you for your feedback
We are happy to have you as a customer for so long and that you are satisfied. We hope for a new routine as soon as possible, so you can return ithems easier
Have a nice day
Regards Tara, form Jollyroom
The company seems fine but I’m appalled…
The company seems fine but I’m appalled with their horrible choice for delivery service! I’ve paid almost Kr500 for a home ‘booked’ delivery that failed twice, without notice, and hasn’t happened yet. Just not good enough…
November 23, 2022
Unprompted review
Reply from Jollyroom.no
Hi Juliana,
Thanks for your review!
I am very sorry to hear this! I don't have enough information to find your case, so unfortunately I am not able to see what has happened here or help you directly!
Please contact our customer service so we may solve this situation! You may contact us here: https://jollyroom.freshdesk.com/nb-NO/support/tickets/new
or you may call us on phone number 33 50 93 50.
Wishing you a nice day!
All the best, Therese, Jollyroom ✨
Super rask levering.
November 29, 2022
Reply from Jollyroom.no
Hei Karl,
Takk for din tilbakemelding!
Fantastisk å høre at du også, som vår kunde opplever rask levering,
det er vi så glad for at vi kan tilby🚚🚚❤❤
Ha en magisk dag videre!✨✨✨
Mvh
Tea, Jollyroom 🎈
the shipment was ordered but I haven't…
the shipment was ordered but I haven't received it and no one wants to provide information
November 29, 2022
Reply from Jollyroom.no
Hi Vestina,
Thank you for contacting us!
I tried to call you, but since you didn't answer, I have sent you an email.
We are very sorry for the delay in the transportion! I see that you have gotten your package now and also that you have been in contact and gotten help from customer service.
We hope that you are satisfied with your products!
I have offered you a compensation for the delay, so please answer my email so we may solve this the best way!
Have a nice day 🎀
All the best, Therese, Jollyroom.
Rask levering
November 28, 2022
Reply from Jollyroom.no
Hei Sofie!
Takk for din tilbakemelding!
Så flott å høre, at du som vår kunde opplever rask levering!🚚🌸
Ha en nydelig dag! 🎈😊
Mvh
Tea, Jollyroom 🎈
Rask levering
November 28, 2022
Reply from Jollyroom.no
Hei!
Takk for din tilbakemelding!
Fantastisk!! at du også som vår kunde opplevde rask levring🚚🚚🚚🚚
Ha en magisk dag!✨✨✨
Mvh
Tea, Jollyroom
Rask levering 👍
November 25, 2022
Reply from Jollyroom.no
Hei,
Takk for din tilbakemelding!🌸
Fantastisk!!
Vi er glad å kunne tilby deg, som vår kunde dette!🚚😊
Ønsker deg en fin dag i dag!😊
Mvh
Tea, Jollyroom 🎈
Rask levering.
November 24, 2022
Reply from Jollyroom.no
Hei Inger Elise,
Takk for din tilbakemelding!
Fantastisk! å høre at du har fått rask levering, det lever vi opp til!
🚚🚚🎈🎈🚚🚚
Ønsker deg en magisk dag!😊
Mvh
Tea, Jollyroom 🎈
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.