The Range Kitchen Collection : Jonas & James Reviews 327

TrustScore 3.5 out of 5

3.7

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Rated 2 out of 5 stars

The 2 stars are for the product - I only had doors and appliances. These were OK. It's the 'designer' in the Plymouth store that let the whole experience down. Most of the doors he ordered had th... See more

Rated 5 out of 5 stars

We are really pleased with our new kitchen supplied by Jonas and James. Colin from the Stockport branch, visited us when we had scaffolding poles, lintels and bricks everywhere. He came up with an out... See more

Company replied

Rated 5 out of 5 stars

The plan was amazing and we talked through everything. Richard was very helpful in advising us on what would work well together. The fitter was very experienced and his attention to detail was second... See more

Rated 5 out of 5 stars

Tried every single kitchen suppliers, was quoted all sorts of prices and while visiting Range came across Jonas & James and Colin . No hard sales just honest talking from the start , listened to what... See more

Company replied

Company details

  1. Kitchen Supply Store
  2. Kitchen Remodeler

Written by the company

💎 The Range Kitchen Collection provides quality kitchens with outstanding value. From handleless to traditional, all incorporating the latest on-trend colours as well as colours of your choice, your dream kitchen is at the centre of our kitchen collection There’s now more than 30 showrooms across the UK from Paignton to Edinburgh, as well as a full virtual/online design service, with a network of designers eager to dream up your kitchen now.


Contact info

3.7

Average

TrustScore 3.5 out of 5

327 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Just had akitchen fitted by the range…

Just had akitchen fitted by the range in Wigan, very happy with it and the price was very reasonable. Alex at Wigan store came out ,measured up, told us what we needed and it was fitted with in 3 weeks as they had a cancellation

October 6, 2024
Unprompted review
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Reply from The Range Kitchen Collection : Jonas & James

Good afternoon Jemma,

Thank you for sharing your positive feedback.

We are pleased that you were happy with the services provided by Alex and the value for money products we supply.

We hope you will enjoy your kitchen for years to come.

Kindest regards,

The Range Kitchens Team

Rated 5 out of 5 stars

I'm very happy with how the kitchen…

I'm very happy with how the kitchen turned out to be, very professional and friendly

December 23, 2023
Unprompted review
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Reply from The Range Kitchen Collection : Jonas & James

Good afternoon,

Thank you for your 5* review.

It's lovely to hear that you are pleased with your new kitchen and the service you received.

Kindest regards,

The Range Kitchens Team

Rated 3 out of 5 stars

YOUR DESIGN BOOKINGS IT'S FAULTY

YOUR DESIGN BOOKINGS IT'S FAULTY, CANNOT BOOK A FULL SERVICE DESIGN. ERROR EVERYWHERE, TRIED IN STORE JUST TO BE PASSED A BROCHURE WITH A QR CODE TO BOOK YOUR DESIGN, BUT IT DOSEN'T WORK EITHER. LOW SERVICE

September 25, 2024
Unprompted review
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Reply from The Range Kitchen Collection : Jonas & James

Good afternoon,

We are very sorry that you have experienced problems booking a full design service.

If you would like to forward your full contact details to jandjenquiries@therange.co.uk we can arrange for a designer to get in touch.

Kindest regards,

The Range Kitchens Team

Rated 5 out of 5 stars

My experience was wonderful with the…

My experience was wonderful with the great job that Colin Stockport has made for my kitchen
Well done to the company of having a such skilled person like Colin ☺️

September 25, 2024
Unprompted review
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Reply from The Range Kitchen Collection : Jonas & James

Good afternoon Alaa,

Thank you for your feedback.

It's great to hear such lovely comments regarding our designer Colin and that you were happy with the services provided.

Kindest regards

The Range Kitchens Team

Rated 5 out of 5 stars

We’ve had a really great experience so far..

We’ve had a really great experience designing our kitchen so far. James at the Newport store has explained everything really clearly, gave us guidance and advice and answered any questions we had. He’s also been accessible from the start and during whole the process and willing to be flexible when we’ve not been able to finish work etc.. We’ve had a little hiccup with a worktop, but again James has been on it, trying to find a solution to get the matter resolved. The kitchen itself is not yet fitted, so I can’t comment on that yet. Just really happy with the service so far!

June 26, 2024
Unprompted review
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Reply from The Range Kitchen Collection : Jonas & James

Good afternoon Alexandra,

Thank you for taking the time to share your experience so far.

It's lovely to hear that James worked well with you, using his expertise to design your kitchen.

We are sorry that there has been an issue with the worktops which we hope to resolve for you as quickly as possible.

We understand the kitchen is yet to be fitted, however, should you require any further assistance we will be happy to assist.

Kindest regards,

The Range Kitchens Team

Rated 5 out of 5 stars

From the moment we walked into the…


From the moment we walked into the display area at the Range Stockport Colin made us feel welcome listening to our wish list and the issues we had with our small Kitchen and our chosen style we agreed a pre design survey

Colin arrived on time and we further discussed our proposal the design agreed we visited Colin at the display and placed our order a simple straight forward process we agreed a delivery date to suit us no pressure to take it sooner
On the day of delivery the team delivered the items and stored them safely in the place we requested fantastic service

Upon assembly the whole kitchen fitted perfectly the units went together without issues probably as a result of the quality materials used by Jonas & James and the build quality included pre delivery assembly check not forgetting the bespoke instructions we received not the usual flat pack generic ones

Overall a fantastic experience from the first visit to the finished installation not being harassed and chased around the store by over zealous staff not being met with a if your not spending money today you are wasting my time attitude found in other kitchen suppliers showroom and on top of that value for money

Thank you Colin and the team would certainly recommend and use you again

October 31, 2023
Unprompted review
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Reply from The Range Kitchen Collection : Jonas & James

Good afternoon Martyn,

Thank you for taking the time to provide us with your feedback.

It is a pleasure to receive such great comments and to hear of the excellent level of service you received from Colin.

It's lovely to know that Colin worked well with you both throughout the design process to reach the dream kitchen you desired.

We hope that you will enjoy your quality kitchen for many years to come.

Kindest regards,

The Range Kitchens Team

Rated 5 out of 5 stars

Richard was friendly and approachable…

Richard was friendly and approachable right from our enquiries several months ago to the planning stages and beyond. The quality of the kitchen we have is great and what really impressed us was his attention to detail, so that we got exactly the kitchen we envisaged.
The suggestions he came up with and how he cleverly designed for the space we had ,has made the kitchen a significant core to the development of our home.
Jake Cornworthy very ably led the skilled team of tradesmen to complete the work to a high standard. Each and every one of these professionals worked to a high standard and were a pleasure to meet.
We cannot recommend them enough. Thank you gents!

September 10, 2024
Unprompted review
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Reply from The Range Kitchen Collection : Jonas & James

Good afternoon Jane,

Thank you for sharing your Range Kitchen experience.

We are delighted to hear that Richard listened to your wants and needs, using his expertise to design and implement your dream quality kitchen.

It's nice to know that you also received an excellent service from your team of fitters.

We hope you will continue to enjoy your quality kitchen for years to come.

Kindest regards,

The Range Kitchens Team

Rated 5 out of 5 stars

Fantastic quality kitchen units

Kitchen units were of top quality, delivered exactly as arranged. Colin at The Range Stockport was extremely helpful, with nothing too much trouble.
Steve, the recommended fitter was great, worked very quick and tidily and was eager to make sure that any last minute tweaks and adjustments were carried out thoroughly.
I would definitely recommend this company for kitchen re-fit and will not hesitate to use them again.

August 15, 2024
Unprompted review
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Reply from The Range Kitchen Collection : Jonas & James

Good afternoon Janet,

Thank you for sharing your Range Kitchen experience.

We are delighted to hear that Colin worked well with you to design your new kitchen, and provided you with excellent service.

It's great that you were also happy with the work completed by your fitter.

We hope you will continue to enjoy your quality kitchen for years to come.

Kindest regards,

The Range Kitchens Team

Rated 5 out of 5 stars

Great kitchen, thanks Elliot

Elliot was very helpful and professional helping me get my amazing new kitchen, thank you.

August 13, 2024
Unprompted review
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Reply from The Range Kitchen Collection : Jonas & James

Good afternoon Adrian,

Thank you for your positive feedback.

We are pleased that you received great support from our designer and that you are happy with your new kitchen.

Kindest regards,

The Range Kitchens Team

Rated 5 out of 5 stars

We are really pleased with our new kitchen supplied by Jonas and James

We are really pleased with our new kitchen supplied by Jonas and James. Colin from the Stockport branch, visited us when we had scaffolding poles, lintels and bricks everywhere. He came up with an outstanding design, which makes the most of the original features, light that functions well all at a great price. Colin also recommended quartz partners who did a great job.Delivery was all on time and as promised. All round great customer experience highly recommend them.

August 17, 2024
Unprompted review
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Reply from The Range Kitchen Collection : Jonas & James

Good morning Steve,

Thank you for your feedback.

It's great to hear that Colin worked excellently with you to produce a design that you are thrilled with.

We are really pleased that the kitchen journey ran smoothly throughout, during what seemed like a big, and no doubt demanding, renovation project.

We appreciate you taking the time to post your review.

Kindest regards

Claire
Kitchen Support at The Range

Rated 5 out of 5 stars

Absolutely Brilliant

Absolutely Brilliant! Great quality cabinets & worktop. My laundry room looks amazing!
From start to finish, the process was so easily, Colin has been fantastic, from a quickly arranged measure up appointment, to the design & delivery, it couldn’t have been more efficient. The recommended fitter Steve, was also superb, doing a brilliant, clean & beautifully finished job, all with a smile! A very happy customer!

August 13, 2024
Unprompted review
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Reply from The Range Kitchen Collection : Jonas & James

Good morning Jo,

Thank you for sharing your experience.

It is a pleasure to receive such lovely comments, which are a testimony to Colin's care and attention he puts in to provide our customers excellent service.

It's lovely to know that Colin worked well with you throughout the entire project and you are very happy with the end result. We hope that you will continue to enjoy your new kitchen for a long time to come.

If you should have any queries in future, please do get in touch and we will be happy to assist.

Kindest regards

Claire
Kitchen Support Team

Rated 5 out of 5 stars

Fab friendly service

Great friendly service. Lots of advice and good tips on the layout of our new kitchen from Colin, which was then great to see on the computer. Measurement service was great and Colin more than happy to come to our house at a time to suit us.

June 20, 2024
Unprompted review
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Reply from The Range Kitchen Collection : Jonas & James

Good morning Samantha,

Thank you for taking the time to share your Range kitchen experience.

We are so pleased that you received a great design service at our Stockport Store.

We hope you are happy with the end result and should you require any aftercare assistance please do not hesitate to contact us.

Kindest regards

Claire
Kitchen Support Team

Rated 5 out of 5 stars

Kirsty the kitchen designer from…

Kirsty the kitchen designer from Doncaster store came over due to the Birstall site not having a designer. From the 1st meeting she took on board our needs & design ideas and came up with a great design which met our needs to a tee. We had very few problems from that point and any we did have, Kirsty sorted it out in double quick time. The quality of the units is superb and we are over the moon with the finished result. Would definitely recommend Jonas & James kitchens and the Range design service.

August 5, 2024
Unprompted review
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Reply from The Range Kitchen Collection : Jonas & James

Good morning John,

Thank you for taking the time to provide your feedback.

We are so pleased that you received excellent service from Kirsty. It is great to hear she was attentive throughout, creating a kitchen design you are delighted with.

We pride ourselves on the products we supply, so it's reassuring to know that you are more than happy with the high quality, which we hope you will continue to enjoy for years to come.

We appreciate your review and should you require any assistance in future, please do not hesitate to contact us.

Kindest regards,

Claire
Kitchen Support Team

Rated 5 out of 5 stars

Trustworthy, helpful, efficient with quality products.

Richard at the Range in Paington, designed my new kitchen, after listening to what was important to me.
He offered informed advice on all aspects, doors, handles, worktops and white goods until we came up with the perfect design. He then arranged for the best kitchen fitter ever, Jake, to fit my kitchen in just 4 days. Arranging for the plumber electrician and gas fitter to seamlessly fit in with deliveries etc.
Jake also arranged for the old kitchen to be collected and disposed of.
Inow have a superb kitchen, good to look at, efficient to use. Everything works beautifully.

Thank you Richard and Jake.
Carol P.

July 8, 2024
Unprompted review
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Reply from The Range Kitchen Collection : Jonas & James

Good morning Carol,

Thank you for sharing your Range Kitchen experience.

We are delighted to hear that Richard listened to your wants and needs, using his expertise to design and implement your dream kitchen.

It's great that you also received an excellent service from your fitter, who went above and beyond throughout the entire project.

We hope you will continue to love and enjoy your new kitchen for years to come.

Kindest regards,

Claire
Kitchen Support Team

Rated 5 out of 5 stars

Beautiful kitchen with great customer service

From start of our design through to delivery we have been very happy with the process, service and quality of our new kitchen. The units and doors are of a very high standard and are much better quality than other kitchen providers we have looked at.

James at Newport branch was very good with his design skill and knowledge of available products and was quick to give us quotes and images. But more importantly the design fitted into the space perfectly. He really helped to make to vision come to life.

Appliances came from a separate supplier and we had a minor issue with a damaged wine fridge, which was immediately rectified with a replacement delivered the next day.

We did not get our worktops from the range so can’t comment on that but this was purely down to personal choice and what we wanted was not available to purchase from the range at that time.

Overall our experience has been fantastic and for the price, service from James at the Range, Newport and the quality of the kitchen, we would 100% recommend to anyone looking for a high quality kitchen that doesn’t break the bank.

August 3, 2024
Unprompted review
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Reply from The Range Kitchen Collection : Jonas & James

Good morning Lydia,

Thank you for taking the time to share your feedback.

We are so pleased to hear that James provided an excellent level of service and used his vast knowledge to work well with you to discuss and implement your ideas.

We apologise there was an issue with the damaged wine fridge and glad this was quickly remedied.

It's great that you are happy with both the quality and value for money. We appreciate you taking the time to post your review.

Kindest regards,

Claire
Kitchen Support Team

Rated 5 out of 5 stars

We went to the range in Paignton in…

We went to the range in Paignton in Devon to look at the kitchens they had and after speaking with Richard we arranged with him to come and do a kitchen plan for us and we chose our kitchen with Richard's help and very knowledgeable advise .Richard also recommended a kitchen fitter for us by the name of Jake Cornforth who was absolutely brilliant his team of workmen came in when they said they would and got the job done to an amazing standard .We are so pleased with our new kitchen .Richard did phone us to let us know that there was a delay on 2 cupboard doors when the kitchen was due to be delivered and kept us updated on the delivery of the doors which was only a couple of weeks and they turned up without any problem and Jake came back to fit them and finish the job .We would like to thank Richard, Jake and the team for a fabulous job and brilliant workmanship and communication.
Thanks again
Maravon and Trevor Collinson
Date of kitchen being started 21may 2024

May 21, 2024
Unprompted review
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Reply from The Range Kitchen Collection : Jonas & James

Good morning Maravon and Trevor,

Thank you for taking the time to post your review.

It's great to hear that you received an excellent level of service from our designer Richard throughout your kitchen journey.

We are sorry that there was an issue with two of your doors but glad we were able to get this resolved without too much inconvenience.

We are so happy that your fitters completed your kitchen project to an amazing standard and you experienced top standard service all-round.

If you require any assistance in future please do not hesitate to contact us.

Kindest regards

Claire
Kitchen Support

Rated 1 out of 5 stars

Waste of time and lacking customer care

Measured our kitchen which took time out of our days and despite contacting them - we never heard from them again. A waste of our time and to be honest doesn't bode well for customer care when a kitchen is bought.

April 1, 2024
Unprompted review
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Reply from The Range Kitchen Collection : Jonas & James

Good morning Harriet,

We are very sorry that you have encountered this disappointing experience.

Please can you email us at jandjenquiries@therange.co.uk, with the store location, to enable us to look into this further and address the concerns you have raised.

We hope to hear from you.

Kindest regards
Claire
Kitchen Support at The Range

Rated 5 out of 5 stars

We have recently bought a kitchen from Jonas and James

We have recently bought a kitchen from Jonas and James kitchens and we are so pleased with the quality and the price of the kitchen. The kitchen designer Scott McArthur in the Bournemouth store was very efficient, professional and friendly. Scott gave great advice on the design and colours which really helped the process. He gave clear communication on delivery time etc. Thank you Scott for all your help with our lovely new kitchen, it was invaluable.

June 27, 2024
Unprompted review
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Reply from The Range Kitchen Collection : Jonas & James

Good afternoon Lulu,

Thank you so much for taking the time to provide your online review.

We are delighted that you received excellent service from our designer Scott. It is always great to hear positive feedback confirming his dedication and hard work in helping you achieve your dream kitchen.

Should you require any aftercare, please do not hesitate to contact us.

Kindest regards
Claire
Kitchen Support at The Range

Rated 5 out of 5 stars

Our sales man Scott did a fantastic job he is a really helpful and friendly chap, thank you

Our sales man Scott did a fantastic job, he made it so easy to purchase our new kitchen, we are so very pleased with the final result, It was only by chance that we went to the Range as we did not know that they supplied kitchens and so glad we did with a price that beat all others and quality that I believe is better also.
Thank you

March 18, 2024
Unprompted review
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Reply from The Range Kitchen Collection : Jonas & James

Good morning Giles,

Thank you for choosing to purchase your kitchen at The Range, based on our high quality products and competitive prices.

We are delighted that you received an excellent service from our designer Scott, who helped you achieve the end result you are very pleased with.

We appreciate you sharing your experience. Should you have any queries in future please do not hesitate to get in touch.

Kindest regards
Claire
Kitchen Support Team

Rated 5 out of 5 stars

Dream kitchen

We bought our kitchen from the range in Paignton from Richard Bickerton. He was so helpful in planning and designing our kitchen. He was also very patient with us as it was on order for at least 6 months due to issues. The date had to be changed 3 times which he did with no complaint. He also recommended a kitchen fitter called Jake Curnforth who did a superb job and nothing was too much trouble. His team were also very efficient and very helpful. We’re extremely pleased with our kitchen with thank to richard and Jake for giving us our dream kitchen. We cannot thank you enough.

Thank you,
Roger & Ronnie Applebee

April 8, 2024
Unprompted review
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Reply from The Range Kitchen Collection : Jonas & James

Good morning Roger and Ronnie,

Thank you for sharing your experience.

We are delighted to hear that Richard provided a great design service, working well with you and assisting with the delivery changes.

It's lovely to know that your fitter and his team did an amazing job in making your dream kitchen a reality, and that you are more than happy with the end result.

We appreciate you taking the time to post your review. Should you require any assistance in future please get in touch.

Kindest regards,

Claire
Kitchen Support Team

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