We bought our son a Armani watches unfortunately it was faulty,obviously this was upsetting but I got in touch and within just over a week the watch was returned, repaired and returned back to me. If... See more
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I purchased a sterling silver adjustable tennis bracelet from this company at the postage cost of £6.00 which was second class post. When I opened the packaging the bracelet was crammed into the m... See more
Top class customer service. Couldn't fault. Quick responses to queries on delivery as needed quickly. Arrived in perfect condition & purchased at best price online. Would definitely order from again.... See more
Company replied
Not only do Jonathan's watches make exquisite jewellery but their customer service is exemplary. We had an issue with our delivery, Jonathan's Watches were not at fault and yet they stepped in and pu... See more
Company details
Written by the company
Authentic branded fashion watches for the best price!
Contact info
UNIT 9-10 ENERGY PARK WAY STALLINGBOROUGH, DN31 2TT, Stallingborough, United Kingdom
- 07723 543319
- Info@jonathans-watches.co.uk
- jonathans-watches.co.uk
4.1
Great
188 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 75% of negative reviews
Typically replies within 24 hours
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Excellent service and communication
Excellent service and communication. Delivered fast and secure would highly recommend buying from here
October 30, 2024
Unprompted review
Reply from Jonathan’s watches
Much appreciation for the lovely comment 😊
Good service
Good service, I like the customer service because they reply on time as they ship the product on time. I am happy from them
November 14, 2024
Unprompted review
Reply from Jonathan’s watches
Much appreciation for the lovely comment 😊
I brought myself a stunning sparkly…
I brought myself a stunning sparkly Michael kors watch, and I’m very happy with it … it is very big for my wrist which tbh I was expecting but once a few links have been taken out I’ll finally be able to wear it and show it off…I also love the matching free bracelet that comes with it .
November 13, 2024
Unprompted review
Reply from Jonathan’s watches
Much appreciation for the lovely comment 😊
I ordered a nice silver watch on this…
I ordered a nice silver watch on this site and within a few hours. I had a message on WhatsApp telling me that the item I ordered was out of stock.
They gave me a link to browse an alternative, to which I found a stunning Michael Kors silver watch.
Very efficient, friendly and helpful service.
November 5, 2024
Unprompted review
Reply from Jonathan’s watches
Much appreciation for the lovely comment 😊
Questionable....
Initially customer service was 2nd to none. Amazing. Had a little issue but was swiftly resolved and my mum was over the moon with her birthday present. But had another issue which there was a loop hole of course. Please carefully review before buying. Or you will be out of pocket.not happy ...
November 2, 2024
Unprompted review
Reply from Jonathan’s watches
hi philippa, as said on whatsapp and also very questionable your review, you had used the watch, and after few days without any reason wanted to return for a refund. marking us as the bad in the story is just unfair. we offer full return, but obviesly the returned watch need to be returned in the same condition recieved NEW AND UNUSED. using the trustpilot platform and try to blackmail us for having a refund is a wrong use and we wont cooperate with this behavor.
Very happy with my new watch and it…
Very happy with my new watch and it also come with a free bracelet which is very pretty. They are happy to help with any questions and the delivery was quick.
Thank you
October 30, 2024
Unprompted review
Reply from Jonathan’s watches
Much appreciation for the lovely comment 😊
Highly recommended company
Great website with clear photos. Fantastic, highly competitive prices. I paid for next day delivery and that’s exactly what I got. Great communication with the company when required. Highly recommend.
October 28, 2024
Unprompted review
Reply from Jonathan’s watches
Much appreciation for the lovely comment 😊
Very pleased with the service fast…
Very pleased with the service fast delivery no problem's
November 1, 2024
Unprompted review
Reply from Jonathan’s watches
Much appreciation for the lovely comment 😊
Excellent service my watch came in 2…
Excellent service my watch came in 2 days and perfect condition
October 21, 2024
Unprompted review
Reply from Jonathan’s watches
Much appreciation for the lovely comment 😊
Nice watch and great costumer service👍🏼
October 11, 2024
Unprompted review
Reply from Jonathan’s watches
Much appreciation for the lovely comment 😊
emporio Armani watch
The brand emporio Armani is beautifully crafted timepiece that immediately exudes luxury and sophistication. Customer service was great and delivery was fast
October 16, 2024
Unprompted review
Reply from Jonathan’s watches
Much appreciation for the lovely comment 😊
I bought a watch for my grand…
I bought a watch for my grand daughter-in-laws 18th birthday . It was delivered the next day in a lovely presentation box and it is a fabulous watch . Would definitely recommend
October 16, 2024
Unprompted review
Reply from Jonathan’s watches
Much appreciation for the lovely comment 😊
Amazing customer service
I was initially skeptical of the much lower prices compared to others on the market but after reading ample good reviews, and even how the not so good ones were resolved by Jonathan’s watches I decided to order.
They did not disappoint and were extremely helpful, I ordered this at 2pm on Wednesday and it arrived at 10am the next day in beautiful condition.
They were very responsive on WhatsApp when asking for the tracking information and overall it was a really stress free experience, and my husband has a lovely watch for Christmas.
1000% would recommend this company.
October 16, 2024
Unprompted review
Reply from Jonathan’s watches
Much appreciation for the lovely comment 😊
I had a profoundly disappointing…
I had a profoundly disappointing experience with this company. I ordered an sitem that I was really looking forward to, but when my parcel finally arrived, it was damaged. To make matters worse, the item I ordered was missing.
I immediately contacted customer service, hoping for a resolution. However, their response was shockingly unhelpful. They seemed uninterested in my situation and offered no solutions or support. It felt as though my concerns were being brushed aside, and I was left feeling frustrated and ignored.
I expected a much higher level of customer service, especially given the circumstances. It’s disheartening when a company doesn’t take responsibility for their errors. I certainly won’t be shopping here again and would advise others to think twice before placing an order. Save yourself the hassle and look elsewhere!
October 12, 2024
Unprompted review
Reply from Jonathan’s watches
Hi dear Rojin we are sorry that this is how you feel and we understand your frustration, but as explained on WhatsApp, when saying that the package was received without a watch inside the box, and when we ask for a picture of the watch inside box to confirm that, we cannot accept a claim that you had thrown the box and you can’t send us a proof. This proof is critical for us to send our supplier for a refund. He needs to see that the inside box looks new and that there is no evidence of a watch inside for applying a refund. Again we are sorry but there is really nothing we can do.
Fantastic customer service
Can’t fault the customer service and communication of this firm at all, they were very helpful and accommodating. I bought a watch for my sons birthday and I had had it for at least a month before hand, I knew when I gave him it it wasn’t the one he wanted so I got in touch with Jonathan’s watches to see if I could have an exchange. They were very helpful willing to do so. Very easy and not stressful at all, and they kept I touch all the way. Thank you so much for making my son smile. He is over the moon with his watch. many thanks for all your help and co-operation .
October 1, 2024
Unprompted review
Reply from Jonathan’s watches
Much appreciation for the lovely comment 😊
Good service,good contact
Good service,good contact, very helpful.Briliant watch.
Thanks
October 11, 2024
Unprompted review
Reply from Jonathan’s watches
Much appreciation for the lovely comment 😊
My watch broke and they replaced it for…
My watch broke and they replaced it for free only had to pay for delivery, came within a few days just had to contact via whatsapp, very good
September 23, 2024
Unprompted review
Reply from Jonathan’s watches
Much appreciation for the lovely comment 😊
Worst customer experience ever
Worst customer experience ever!
They don’t provide a link when the product it s shipped to be able to follow the delivery and if I asked where is the product they sent me a picture like a proof of delivery but in front of another house! Not able to get in touch at all!
September 5, 2024
Unprompted review
Reply from Jonathan’s watches
Hi miss Bianca we are sorry for your experience but as said, the gps driver showed that your package was received in your house with a picture of someone from your house. We really don’t understand what is the point of this review… anyway of course we hope you’ll enjoy your watch
Amazing service
Amazing service fast delivery
Watch was absolutely perfect. Highly recommend. Will definitely be purchasing again.
September 20, 2024
Unprompted review
Reply from Jonathan’s watches
Much appreciation for the lovely comment 😊
Happy with the watch but it didn’t even…
Happy with the watch but it didn’t even come with a working battery. Now it will cost more to get a battery fitted.
September 18, 2024
Unprompted review
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