jonesroadbeauty.com Reviews 

The products are unreal and the customer service team is so nice!

They realized there was a mishap with my order and made me feel seen and heard. They took care of the situation and sent the order out immediately. I have never had an issue before with ordering online.

Very efficient and easy process to order and make an exchange a product that I ordered the wrong color. It was quick and smart process!

Samantha was quick to respond to my inquiry! She was super helpful in providing relevant information and forwarding my collaboration request to the marketing department! Thanks Samantha!

I have really fallen for this makeup. I've been using another brand because of skin issues.
This is by far the finest I've ever used and don't mind telling everyone.
Thank you Bobbi Brown and all your wonderfully helpful staff.
Bisou Bisou

I am a newbie when it comes to makeup and must say Jones Road is easy to apply with so many shades that compliments any complexion makes me a definite value customer.

What a breeze to return a product that I was not satisfied for me.

Stacey is a gem. Responses are always timely and professional. Thank you!

I would give Jones Road Beauty a zero rating, if that was possible. This is because that's exactly what I received from them. My shipments never arrived and I couldn't get anyone in their "customer service" to respond to my inquiries. No refund, no completed order, no help whatsoever.

I just really like these products. I like that they are cruelty free and that they compliment older skin without caking in makeup. Also their customer service is really good. Jones Road has my business.

I decided to try the foundation stick looking for coverage but not a heavy, dry look. I was pleasantly surprised by the good coverage and the glowiness of it. I will definitely buy again.

I was very happy with the assistance in choosing a foundation shade and especially pleased with the customer support making an exchange. The foundation and eye pencil are working well for me.

Just nothing received, although promptly charged.

I needed for a Thu-Sun event ordered well in advance. But nothing.

Will be going to Sephora for now on. Very disappointed

Love my Jones Road products, they have changed the game for me and my changing skin.

Your company is respectful of the fact that it is not easy to choose a product online. Thus , there is no discomfort having to exchange or return. An excellent product that takes the needs of mature skin to heart. Ty

* I placed an order for over $100 on June 15, 2026
* I still have not received the products
* I emailed their customer service on June 22, 2026 and they did not respond.
* It appears orders are NOT being processed and shipped in the United States.

Really lovely products - miracle balm makes my skin glow. Amazing customer service when I was sent the wrong product. Received the correct item within 2 days. Thank you

Two years in, and Jones Road is still my absolute go-to for daily skincare. What The Foundation is just right for my fair skin because it tames redness and evens out my tone, all while staying incredibly hydrating. The face pencil, eyebrow pencil, and Miracle Balm also tick all the boxes for a perfect routine. I recently ordered the Just Enough Tinted Moisturizer and Your Skin Foundation Stick and can't wait to add them to the mix.