Jordan Fitness Reviews 

226
•
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Excellent support - the sales / support went above and beyond to make sure I could get what I was after. Really impressed!

Rated 5 out of 5 stars

Fantastic bumbells and weight rack. Had an issue with the incorrect rack size and customer services were out of this world. 5*, 10/10, Fabulous. Replaced next day, ready built, easy collection, quick... See more

Rated 5 out of 5 stars

Great high quality products and customer service second to none. My wife ordered a dumbbell rack that arrived with a damaged plastic end cap. I received a reply the very next working day confirming a... See more

Rated 2 out of 5 stars

We ordered a selection of 6 of the neoprene kettle bells. They arrived several days after their scheduled delivery date confirmed by phone call. After first missed date, I chased on phone for sever... See more

Company replied

Company details

  1. Fitness Equipment Store

Written by the company

Jordan Fitness supply commercial gym equipment & functional fitness products worldwide. UK based, we specialise in premium free weights (dumbbells, barbells, discs), weight benches, rigs & flooring through to plyo boxes, medicine balls & home fitness. ...


Contact info

You should know

4.5

Excellent

TrustScore 4.5 out of 5

226 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(226)

5 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

The product itself is of good quality…

The product itself is of good quality and I'm happy with this. Delivery was quick. My only issue is that I don't believe the website is clear enough about what you are paying for. It seems to indicate that you also get 2 10kg weights but is not very clear. Now going to have to order those separately.

October 11, 2020
Jordan Fitness logo

Reply from Jordan Fitness

Thank you for taking the time to leave your review. Our Studio barbell sets do not contain the 10kg plates as standard but as a result of your feedback we have now just made this a bit clearer by adding the contents in the product selection bar. Thank you and we hope you enjoy your pump workouts!

Rated 5 out of 5 stars

Great

Quick delivery. The product is just what you see on the website, and arrived in excellent condition.

October 4, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Ordered a barbell and weights set. Customer services called me the next day to say one of the items was not available and would I except a different item to which I said yes as only a colour change. This was more expensive but they did not charge the extra.
Delivery was within two days but unfortunately the bar was bent, it looked like it had been run over, this was not a fault of Jordan but the carrier Fed Ex.
I emailed customer services with photographs and they sent another immediately which arrived the next day.
I would not hesitate to order from Jordan again.

October 4, 2020
Unprompted review
Rated 1 out of 5 stars

Really bad quality poor customer service

I done some browsing around and come across Jordan fitness, saw some of their products thought they look fairly good , decided to pay a a lot for what I thought would be a quality adjustable bench but This was not the case

Upon arrival opened the box and there a few things that stood out

The main part of the cushion was all warped and uneven on one side, then when I emailed about this they said it’s where it was in the box

Then there were few scratches on the product straight out of the box

One of the first parts you need to assemble the bench was the plastic foot For the bottom of the bench and one of these was faulty and would not fit into the desired slot because of this, so straight away seemed poor manufacturing

I then emailed the company with my problems and they had a basic answer for everything, basically saying nothing is wrong. I didn’t receive a response until I rang them to chase the problem .
I was then told to email a certain address to get some help before the next day ended which I got no answer to. I then called again and got the same request to email a different email address with still no response.

So I decided to just carry on and attempt to assemble the bench. As I begin to assemble the bench, I realise there are some nuts and bolts missing, now as the end of working day has gone and I didn’t have any other time to sort this out , I went to screwfix to get the missing bits and bolts and finished putting it up.

The bench is now assembled and for the price I paid the build quality is no where near what it should be. It looks and feels really cheap and feel like there are much better alternatives out there for a fraction of the price.

Just like to highlight my experience with this company and their product as this is most certainly not what I expected with the amount I paid. Really poor customer service, poor manufacturing and missing parts. I would strongly not recommend.

September 2, 2020
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look