Jordan Guitars Reviews 168

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their extensive knowledge and passion for guitars, making interactions pleasant and informative. Many people highlight the excellent service, noting the ease of transactions, fair pricing for both purchases and trade-ins, and the high quality of the products. Reviewers frequently mention that the guitars are meticulously kept, accurately described, and often exceed expectations upon arrival. Consumers appreciate the personalized approach and the no-pressure environment, which helps them find the right instrument. The company's efficiency, quick communication, and swift delivery are also frequently commended, contributing to a seamless and satisfying experience for many.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the exceptional quality and... See more

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, knowledge, and... See more

Service

People report positive experiences with service. Customers consistently praise the professional, thorough,... See more

Quality

Customers consistently report high satisfaction with the quality of products. Reviewers frequently mention... See more

Price

Reviewers highlight positive aspects of price. Customers consistently report fair and reasonable pricing,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great welcome! Steve knows what he’s selling and offers an impressive collection of guitars, each more exceptional than the last and in superb condition. Very friendly and accommodating, it was my fir... See more

Rated 5 out of 5 stars

This is my second time dealing with Jordan Guitars. I had previously traded in a guitar which I ended up missing and decided to buy back. Ended up leaving with something much more special. Steve is a... See more

Company replied

Rated 5 out of 5 stars

Another great guitar from Jordan guitars. Was looking for a ES-335 type,Steve let me try out a few,left with a Gibson 1963 reissue,great guitar. Always the best price on trade ins. Super quick comm... See more


Company details

  1. Guitar Store
  2. Used Musical Instrument Store

Written by the company

Jordan Guitars is a specialist in Rare, Vintage and Pre-Loved guitars. We are an established VAT-registered, limited company and based in Leicestershire (UK). We buy, sell and trade guitars from all the big brands including Gibson, Fender, PRS, Gretsch, Ibanez, plus more niche brand such as Friedman, Yamaha, Patrick Eggle, Suhr and Duesenberg. We are an online business, but also able to take private appointments at Jordan Guitars HQ.


Contact info

4.9

Excellent

TrustScore 5 out of 5

168 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

FSR LPB Stratocaster in MINT condition

The FSR was quoted as mint condition, and indeed it was, not even a fingerprint. From shipment in England to Australia took 3 days, then another 3 by Australian snail mail. It arrived in undamaged and immaculate. The bonus was that the previous owner added Fender locking tuners and Schaller strap lock buttons. My only problem now is when my wife spots it 🤣

April 23, 2026
Unprompted review
Rated 5 out of 5 stars

10/10

I recently purchased a US Built Fender Telecaster from jordansguitars.co.uk and was extremely pleased.

The quality of the pick ups and set up in general was exceptional, a real players guitar.

Reasonably priced, great customer services from Jordan and packaged impeccably.

I could not recommend highly enough.

April 2, 2026
Unprompted review
Rated 5 out of 5 stars

I highly recommend Jordan Guitars !

I highly recommend Jordan Guitars.Steve is a pleasure to deal with.To the point, friendly, and as a working player himself, he has an exceptional knowledge of the guitar business.This is aside from the fact that he has an amazing selection of stock !

April 14, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic purchase

My experience of buying a guitar from Jordan guitars was absolutely fantastic from start to finish. I am now the very happy owner of a Gibson Les Paul standard 50’s. I highly recommend purchasing a guitar from Jordan guitars. I also got to meet Steve on collection of the guitar and he is a top bloke as you can tell from the daily videos.

April 11, 2026
Unprompted review
Rated 5 out of 5 stars

Great Guitars

Great communication, great Guitars and a great guy! Never disappointed shopping at Jordan’s.

April 11, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service. Very easy and also helpful.
Sale or trade price was more than fair!
Easy smooth transaction.
Will gladly come back.
Thanks.

April 9, 2026
Unprompted review
Rated 5 out of 5 stars

Perfect experience

Perfect experience, everything top notch, communication cordial and helpful, packing sturdy, shipping super quick. Item exactly as described and as advertised.

March 24, 2026
Unprompted review
Rated 5 out of 5 stars

The guitar I purchased is a wonderful…

The guitar I purchased is a wonderful instrument, in stunning condition cosmetically and set up to play beautifully, I am a musician playing guitars for over 50years and have had umpteen guitars in that time, this guitar ranks as one of the best. Great seller, well packaged and superfast delivery. 5 Stars all the way, highly recommended.

March 24, 2026
Unprompted review
Rated 5 out of 5 stars

Very efficient fast service.

Sold my electric guitar through Jordan Guitars Ltd. The experience was very efficient. A very fast response to my initial enquiry and a fair offer made. Clear details were given on how to package the guitar safely and how to send it. I will definitely use them again in the future should I need to.

March 19, 2026
Unprompted review
Rated 5 out of 5 stars

Highly Recommended

I found Jordan guitars to be thoroughly professional. They provided a friendly and knowledgeable service and were very easy to deal with. Steve could not have been more helpful.
I highly recommend them.

March 18, 2026
Unprompted review
Rated 5 out of 5 stars

Top draw service….again!!!

Always a great service from Steve,bought several guitars over the last few years.
Gives a very good price on trade ins,very quick response by email or text.
Steve is very helpful,knowledgeable and friendly,will do his best to find you the right guitar.
Will not hesitate to use again.

January 21, 2026
Unprompted review
Rated 5 out of 5 stars

I recently sold a guitar through Jordan…

I recently sold a guitar through Jordan Guitars, and the experience was top-notch. The service exceeded my expectations, and I wholeheartedly suggest them to others. The team is personable, trustworthy, and professional. Communication was seamless, and payment was prompt. Kudos to Steve!

December 22, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

Great welcome! Steve knows what he’s selling and offers an impressive collection of guitars, each more exceptional than the last and in superb condition. Very friendly and accommodating, it was my first time dealing with him and everything was easy. Until next time, perhaps!

November 14, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look