Joseph Property Agency Reviews 11

Joseph estate agents have given us a brilliant service from start to finish, easy and simple to get everything arranged and always there to help out. We were advised fair market prices and managed to sell quickly thanks to their marketing. Jemma has gone above and beyond helping deal with the chain and keeping everyone updated throughout. I would happily use them again and recommend them to friends and family looking to move.

I have now sold two properties through Joseph’s, after a recommendation from a friend. I found them to be professional, realistic and honest. Jemma supported me through the whole process, offering good advice and reassurance, and worked hard to try and pull the communication together between all parties.
Everyone I dealt with at the agency were professional, and helpful.

Dealing with Joseph was all we could have hoped for when selling a property. We dealt mainly with Will who was efficient and responsive throughout. Their terms and conditions were better than some bigger companies and we felt reassured by their grasp of the local market.
Marketing was arranged quickly and the photography was of a high standard. The suggested price was accurate and we sold at the upper end of the agent’s estimate.
Everyone we spoke to at Joseph was a pleasure to deal with and we are grateful for their help. I would recommend without hesitation.

Jemma has been a breath of fresh air. Really helpful with great communication. Nice to have an agent who cares about the customer rather than the commission only

Great busy office ideal for those not wanting a load of guidance and just relax knowing things are moving in the right direction. Dealt mostly with William and Gemma throughout the sale of our home. Being honest we thought we were going to go with a more traditional and longer established agency who on paper have the 'most' sales in our area but the moment William came around - upon his exit-we both said to each other 'who would you trust more to sell this house!' So we went with Joseph's and got full asking in around a week! The best parts which suited particularly are that they are similar to doing an online service in that the app provided enabled me to see all requests and select appropriately around our commitments whilst maxing out any time we had available for staged viewings and none of that calling back/forth wasting everyone's time. The photo package and 3D walk around are invaluable and there was no hard sell or awkward staring at facts and figures upon the initial meet up unlike some agencies who in my opinion hand out too many glossy magazines. In this day and age all that paperwork and recycling is just unnecessary🤦 Unlike 100% online there was in my opinion a slightly better service through to completion and a local company office I could walk into if things did go astray and the huge benefit that they know the local area and would have had house hunters already on their property books. So yes weighing it all up I can fully recommend Joseph's Estate Agency and would definitely go to them again next time! Thank you team :)

fantastic lettings team, They were really helpful in finding me the right property. The whole process was efficient and professional. highly recommend if looking to rent in the Ipswich area.

Couldn't recommend enough! Thanks for all of your help in securing a tenant quickly and efficiently!

Edit: resolved in the end.

Very poor communication. It took almost a month to get a plumber when our shower wasn't giving any hot water. In the end the landlord had to come himself and he shared my sentiment.

I let them know as soon as we discovered a fault in our smoke alarm. Despite saying that they would work to fix the issue ASAP, they did not even inform the landlord and nothing was done until I told the landlord himself. Again, he wasn't too pleased either.

Cherry on the cake: When I let them know about these issues, Joseph called me back to have a go at me about being rude to his employee. All I did was inform them what I just wrote above. That was extremely unprofessional and rude and made the 1 star rating certain.

Very nice office, very presentable. However I would absolutely avoid considering them to manage your property at all costs.

Edit: the reply is full of inaccuracies. Obviously I'm not going to go through all of it but... The water was warm when I first informed them and cold by the time they solved it, sorry but I'm not giving my baby cold baths. The smoke alarm did not have changeable batteries and was sounding off at regular intervals; they never informed the landlord; I wasn't so bothered about the alarm but the landlord certainly was. Last email from them on the subject of the alarm said 'we will send a contractor right away' but obviously they never did. I could go on but you get the idea. Don't do business with this lot.

Right from the beginning Joseph’s were nothing but professional & efficient.
Their communication was second to none keeping us up to date every step of the way, they were very easy to get hold of and always returned calls promptly if needed.
We will most certainly be listing with Joseph’s in the future, so impressed we would and do absolutely recommend.

The experience and personal care was first class. They really went out of their way to help me when purchasing my dream home.

Quite simply the best Ipswich based agent! ( and we experienced a few bad agents prior ) But Joseph’s start to finish was honestly fantastic. Our house photos looked so good, then we additionally got a video/reel made for us, drone pictures and a walk round video tour made of our home at no extra cost . Within two weeks they found our buyer the sale went through quickly and we was updated throughout.Strongly recommend! All the staff were so friendly and couldn’t do enough for us!