I enjoy buying J T clothes and accessories, the service on the is always helpful, polite and courteous. the delivery is quick and the communications regarding date and time is accurate. Alas, I have h... See more
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Seersucker summer shirts. Weird sizes? I have always been a fairly standard Large fit. 16-16 ½ in neck, 42-44 chest and have always liked the quality of the various Joseph Turner shirts I’ve bo... See more
So glad I have found Joseph Turner. I have now made separate orders. First 2 No Polo Shirts, 2nd 2 No Pique Cotton 1/4 zip sweat shirts. Both products are excellent quality, fare price. I even rece... See more
Deciding to sharpen my image, prior to Christmas, I have just recd 3 country shirts, ordered in the Black Friday sale. I am delighted. They represent excellent value for money and are excellent sh... See more
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Company details
Written by the company
Quality and tradition are at the heart of Joseph Turner. We believe that exceptional clothing begins with the finest natural fibres and a commitment to lasting quality. From the all-day comfort of our cotton chinos and the natural lustre of our extra-fine merino knitwear, to the relaxed tailoring of our popular unstructured jackets, we pride ourselves on delivering expert craftmanship, reliable comfort and enduring style.
Contact info
Thirsk Industrial Park, YO7 3NH, Thirsk, United Kingdom
- josephturner.co.uk
4.4
Excellent
237 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 33% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Excellent quality clothing
Excellent quality clothing, with an exemplary delivery service and customer care.
January 16, 2024
Unprompted review
Fair Isle jumper and Merino wool jumper
Excellent timely delivery. The two jumpers that I purchased exceeded my expectations. Both are very well made and fit beautifully.
January 26, 2024
Unprompted review
Wonderful range and excellent value
Wonderful range and excellent value. Good quick fulfilment too.
January 11, 2024
Unprompted review
Impressive service
Quick and easy ordering and on time delivery. Product good too
January 18, 2024
Unprompted review
An easy company to deal with
An easy company to deal with, good quality clothes and no issues at all with returning an item that was too big. Recommended company to deal with
January 23, 2024
Unprompted review
I bought a cashmere jumper but it sadly…
I bought a cashmere jumper but it sadly turned out to be the wrong colour. I returned it promptly with all the correct paperwork some weeks ago BUT am still waiting for a credit to appear on my account. How long do I have to wait?
January 8, 2024
Unprompted review
Reply from Joseph Turner
Thank you for your comments. I have looked into this and your return was received on 15th January, with a refund processed with 48 hours of receipt on the 17th. I'm sure you will agree this is a very speedy refund. This was refunded via your original payment method. I would encourage you to review your bank statement. It would also be appreciated if your review was re-considered given the speed of our efficiency. Should you require any further clarification or information on your refund please call our Customer Service team on 01845 575100 and we will be happy to assist.
Very easy to order and I’m delighted…
Very easy to order and I’m delighted with my purchase.
Overall very satisfied with the experience.
January 12, 2024
Unprompted review
Prompt service
Prompt, helpful service and quality garment.
Many thanks....
Peter S.
January 18, 2024
Unprompted review
Nordic style jumpers
January 25, 2024
Unprompted review
Poor Quality Control
Having bought from them before, I ordered 2 shirts with 16" collars for Christmas, only to discover they were too loose. Upon accurately measuring the collars, one was 16.75" and the other 17". Shocking quality control, which now means I have to return them and 'roll the dice' when it comes to what size to ask for (as 16" clearly isn't). I shall update with the end result and see if they ever get any repeat business!
UPDATE: Thanks to Steve for sorting the problem out in the end.
December 25, 2023
Unprompted review
Reply from Joseph Turner
We are sorry to hear you have had an issue with the sizing of your shirts. We are more than happy to rectify any issues, please can you email sales@josephturner.co.uk or call us on 01845 575 100 to allow us to assist you with getting a shirt that is sized to your needs. Thank you.
Excellent service
Excellent service. Had to return 2 items - 1 for refund and 1 for exchange. JT dealt with this very quickly receiving the exchange within a week and the money refunded for the return. Quality of items excellent but not sure that I would pay the full asking price
December 12, 2023
Unprompted review
Good quality, reasonably priced, and with good service
Clothing is always good quality at a reasonable price. delivery is always as ordered and propt.
December 20, 2023
Unprompted review
Great Customer Service.
I have purchased a number of items from JT . Unfortunately I had to return the item purchased but as ever Customer Services were excellent and dealt with the issue proactively and I was completely satisfied with the experience.
December 20, 2023
Unprompted review
A Wonderful Clothes Experience.
The clothes are well made and excellent value for money.
In addition, the company offer a no quibble free returns policy for a full refund or exchange of goods.
Thank you, Michael.
December 8, 2023
Unprompted review
Very good quality clothes at reasonable…
Very good quality clothes at reasonable prices. Easy to use website and speedy delivery. Always my first port of call for my father’s and male friends’ presents!
December 20, 2023
Unprompted review
Everything I buy from Joseph Turner is…
Everything I buy from Joseph Turner is high quantity looks good, wears well and at a good price. 10 out of 10 in every way.
December 13, 2023
Unprompted review
I have 3 pairs of Joseph turner pyjamas…
I have 3 pairs of Joseph turner pyjamas and in each case the waist has loosened to such an extent that I find it very difficult to wear them. Please advise as to wj=hat I can do to improve the situation. I have recently purchased 2 more pairs which shows how much I like your brand. I would welcome your help?
Many thanks,
Nick Heptonstall 07786 174101
December 20, 2023
Unprompted review
Reply from Joseph Turner
Further to our recent discussions we are more than happy to replace the elastic in the pyjama bottoms for you. We look forward to being able to resolve this for you in due course.
False marketing
If you offer 2 items for sale with 20% off then you claim the 20% does not apply to 2 off and the discount is already applied then that is false marketing and you deserve 1 star. Absolute con. Goodbye and good riddance
November 20, 2023
Unprompted review
Reply from Joseph Turner
As previously advised our multibuys are excluded from the 20% offer as they are already heavily discounted. The 20% discount applies to individual items (not multibuys) and the prices are printed in the catalogue to reflect this discount. We include our T&C inside the back cover of the catalogue stating multibuys are excluded and our extended T&C can be found on our website here; https://www.josephturner.co.uk/customer/pages/terms
If you require any further clarification, we are always happy to confirm what offer is applicable to your order.
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