My order came with many small defects. I sent Jotex images via their complaint page. Their customer service reembursed me the amount without any discussion. And aloowed me to rebuy the product with th... See more
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Jotex has a very easy-to-navigate website which makes it easy to find everything you're looking for. Think of it as a more creative alternative to IKEA. Items are shipped/delivered quickly and everyth... See more
I ordered a small decor item and it was delivered super quickly (within 2 days) in a great condition. Very good product and overall super happy with the experience. They also offered a nice discount f... See more
very disappointed! one item was available in website I bought it and after some days all of the sudden it was not available in stock and they returned my money. But the worst part was the shipping!!!!... See more
Company replied
4.2
Great
2K reviews
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Great!
High quality material, cool design, great customer service! Would totally recommend
March 19, 2026
Reply from Jotex Nederland
Hi!
Thank you so much for you kind words!
We’re glad you’re pleased with your order and hope you enjoy your new items.
Best,
Maurice
High quality furniture and great customer service
I love the quality of my purchases
January 2, 2026
Terrible quality of the products for…
Terrible quality of the products for the price point, and returns take weeks to process. They charge for returns.
December 11, 2025
Reply from Jotex Nederland
Hello,
Thank you for taking the time to share your experience.
We’re sorry to read that you’re not satisfied with the quality of the products and that the return process took longer than expected. We do indeed charge return costs; however, these are of course not applied in cases of defective items or product complaints.
If you haven’t already, we kindly invite you to contact our customer service team. They will be happy to review your situation and assist you further.
Kind regards,
Maurice
Ridiculous
After fighting and staying home to get the delivery of my bed… 3 cancellations and they lost my parcels…
They were not able to put my address right and Jotex was just putting the fault on PostNL when PostNL clearly showed me that it was Jotex that did a mistake.
Jotex ? NEVER AGAIN.
January 1, 2026
Reply from Jotex Nederland
Hello,
'Thank you for sharing your experience.
We’re very sorry to read about the delivery issues you encountered and understand how frustrating multiple cancellations and missing parcels must have been. We want to assure you that we did our best to investigate what went wrong with the address details and worked closely with the carrier to find a solution.
In order to fully resolve the situation as quickly as possible, we did request some additional information from you earlier. Unfortunately, we were not able to receive this at the time, which made it more challenging to identify the cause right away. That said, we remained committed to assisting you and continued to look for a resolution.
We’re glad that the issue has ultimately been resolved and appreciate your patience throughout the process. Should you need any further assistance, our customer service team is always happy to help.
Kind regards,
Maurice
Cargo company couldn't find us in the…
Cargo company couldn't find us in the apartment and product that I bought turned back to seller next day. Normally cargo companies give packages to our neighbors or leave it to pick up point. However in this case it was directly sent back somehow.
November 26, 2025
Reply from Jotex Nederland
Hi,
Thank you for your review.
We regret to hear that your order has being returned to us. Please contact our customer services, they will gladly help you out.
Regards,
Jotex
Thumbs up for their customer support and products :)
The customer support was super fast and helpful, therefore I will order again from them. There are a lot of products to chose from and delivery was fast, I recommend
November 29, 2025
Good quality products and good delivery…
Good quality products and good delivery service.
December 3, 2025
Don’t buy directly even when the product in outlet
I just bought carpet from outlet, 5 days later there is a promotion to get extra discount 40% when you buy more than 2 items from outlet. I have like at least 2 extra items on my wishlist. So i contacted the Jotex for solution so I can buy more items with the extra discount.
But Jotex just say No.
October 10, 2025
Reply from Jotex Nederland
Hi!
Thank you for your review and for taking the time to share your experience. We truly appreciate your interest in our outlet items and that you wanted to take advantage of our promotion.
We regularly offer great deals and campaigns, and you are always welcome to return your order and place a new one if you wish to benefit from a current offer. However, it’s unfortunately not possible for us to apply discounts retroactively, and that’s also the case in this situation.
We hope you’ll find something else you love in one of our upcoming promotions — we have new offers coming all the time!
Kind regards,
Maurice
Everything went smoothly and I got a…
Everything went smoothly and I got a good product, thank you!
June 13, 2025
Reply from Jotex Nederland
Hi!
Thank you for your review!
We are glad that you like our products.
Regarding your question, we’ve just sent you an email.
Wishing you a great day!
Kind regards,
Maurice
Fast delivery and the curtains are…
Fast delivery and the curtains are gorgeous. Paying woth Klarna and sending some things back when smooth.
August 29, 2025
Very speedy delivery and product…
Very speedy delivery and product matches the description exactly. Very happy with the purchase!
July 31, 2025
Reply from Jotex Nederland
Thank you for your review!
We’re glad to hear that you’re satisfied with the product.
We wish you lots of enjoyment with your purchase!
Kind regards,
maurice
coffee table
I always buy a lot of products from jotex. The quality of the products and design is perfect. All items are eye catchers.
The coffee table or lounge table is absolutely perfect.
June 26, 2025
Reply from Jotex Nederland
Hello!
Thank you for your lovely review!
We are glad that you are happy with you order!
Have a wonderful day!
Kind regards,
Mauricde
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