Fantastic product overall. The issue is if you want Data residency, enterprise quote I got was around 10 times more than The current subscription. And Data residency in Australia is a fairly basic... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I've recently used Jotform for our company, and I enjoyed the free and user friendly interface especially for those who are code-illiterate people like me. I love the app builder and the forms, also... See more
Company replied
Jotform is the easiest, and most simple, form building tool i have found for creating forms. Its design is easy to understand and all its features(at least on the free plan) are sufficient for almost... See more
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Following my comment on enforced security measures on forms, Jottform made effort to explain it and now I am testing it, no more checking is seen (so far). I add only two points in case of use: 1- T... See more
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Company details
- Software Company
- Automation Company
- Business to Business Service
- CRM Provider
- Market Researcher
- Web Collaboration Platform
Written by the company
Trusted by more than 35 million users worldwide, Jotform is a powerful online form builder designed to help individuals and organizations create, customize, and publish forms in minutes, from any device. With an intuitive drag-and-drop interface, Jotform makes it simple for anyone to build professional, mobile-responsive forms without writing a single line of code. As a fully no-code platform, Jotform empowers users to automate workflows, streamline data collection, and digitize processes. Jotform offers one of the largest template libraries in the industry, featuring 10,000+ ready-made form templates tailored to every use case. Popular categories include payment forms, lead generation forms, event registration forms, application forms, surveys, order forms, onboarding forms, consent forms, and feedback forms. Each template is fully customizable, allowing users to adjust layouts, add conditional logic, collect e-signatures, upload files, apply branding, and incorporate advanced field types. This level of flexibility ensures every form is optimized for user experience and aligned with organizational goals. To streamline workflows, Jotform integrates seamlessly with over 200 popular third-party apps, including Google Sheets, Slack, Zoom, HubSpot, Salesforce, PayPal, Stripe, and numerous other business tools. These integrations automate data collection, payment processing, CRM updates, and team notifications. By connecting forms directly to the tools your team already uses, Jotform helps eliminate data silos and supports end-to-end process automation—all within a no-code environment. Security and compliance are at the core of Jotform’s platform. Features such as HIPAA compliance options, 256-bit SSL encryption, CAPTCHA, form access controls, and audit logs help organizations protect sensitive data and meet industry standards. Whether you're collecting healthcare information, financial data, or internal employee records, Jotform provides the reliability and safeguards needed to operate with confidence. With powerful features like automated emails, approval workflows, analytics dashboards, and embeddable widgets, Jotform delivers an all-in-one solution for organizations looking to simplify data collection and improve productivity. From small businesses to enterprises, educational institutions, healthcare providers, and nonprofits, millions of teams rely on Jotform to capture information efficiently and turn submissions into actionable results.
Contact info
4 Embarcadero Center, 94111, San Francisco, United States
- support@jotform.com
- jotform.com
4.4
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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I recently came back from around a year…
I recently came back from around a year of not using Jotform, but my account was suspended. I asked support for the reason why They responded that asking for a user's username is sensitive information. Support then stopped responding to me when I asked how usernames are sensitive information. Most of the five star reviews are likely people paid to make them, as most of everyone who did vote five stars have only reviewed once.
November 6, 2025
Unprompted review
Reply from Jotform
Hi Oxygen Low,
Thanks for your review. As per our Terms of Use here: https://www.jotform.com/terms/, collecting credit card information or third parties’ log-in credentials for other sites or platforms is a violation.
We take security and privacy very seriously. Unfortunately, online form builders, including Jotform, are sometimes used for wrongful purposes, and we go to great lengths to prevent this. For this reason, collecting login credentials is prohibited, as it can be used for phishing, identity theft, or unauthorized access to protected data.
We emailed you requesting for your account details or your support ticket link. Once we have that information, we can check the status and see how we can further assist you.
Thanks for your understanding, and we hope this clarifies things. If you find this information helpful, we’d greatly appreciate it if you consider updating your review.
Highly recommended
Easy to use with plenty of choice and options in form builder
November 6, 2025
Unprompted review
Reply from Jotform
Hi Kylie,
Thanks for sharing your positive feedback. We're glad to hear you're enjoying our platform and find it easy to use. Your recommendation means a lot to us.
If you have any questions, feel free to reach out to us through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.
Charged me an annual fee without any…
Charged me an annual fee without any warning or notification, to prevent me from canceling before being charged. Grimey tactic.
November 5, 2025
Unprompted review
Reply from Jotform
Hi Shlomi,
We appreciate you taking the time to share your feedback. For clarity, Jotform subscriptions are set to renew automatically according to the terms agreed to at the time of the initial purchase. These terms outline the renewal schedule, unless the subscription is canceled prior to the renewal date.
Users may cancel their subscriptions at any time from their account settings, and refund requests are always available. If you would like to request a refund, you can do so by following this guide: https://www.jotform.com/help/how-to-request-a-refund-from-jotform/.
We've requested your contact details so we can review your case and help you directly. Once we receive them, we'll proceed with resolving this for you.
I only gave a one star because zero was…
I only gave a one star because zero was not available. The WORST customer service EVER. There is absolutely zero concern for the customer once they pay - they are out and have no desire to fix any issues that are 1000% the fault of the system. Not user error. I am very competent with computers and their system totally shut me down and I could not access very important documents that I needed to run my business and it cost me clients.
November 3, 2025
Unprompted review
Reply from Jotform
Hi Myllissa,
Thanks for sharing your feedback. We wanted to let you know that the issue you experienced has been resolved, and your forms have been reinstated. Everything should now be accessible as expected.
If everything is now working as expected, we'd greatly appreciate it if you could consider updating your review. Thanks for your patience and understanding.
If you have any other questions, feel free to let us know from our Contact Us page: https://www.jotform.com/contact/. We'll be happy to help.
Unprofessional and pushy sales experience
I reached out to Jotform with a simple inquiry about their Enterprise platform, but the follow-up from their sales representative felt unnecessarily pushy and condescending. After not responding for a few days (their emails were actually in my spam folder), I received a message implying that my lack of response meant their offer “wasn’t a priority.”
When I politely replied, explaining the situation and stating that I was no longer interested due to the tone of the message, the representative ended the exchange with a curt “good luck.”
That kind of attitude is disappointing and unprofessional, especially from a company that claims to value customer relationships. It completely changed my perception of Jotform, Good luck, guys!
October 30, 2025
Unprompted review
Reply from Jotform
Hi,
Thanks for sharing your feedback. We understand how the interaction came across, and we appreciate you taking the time to let us know. We certainly don't intend to give the impression of being pushy, our aim is always to offer guidance and ensure you have the information you need.
Regarding the follow-ups, we understand that messages landing in spam can add to the confusion. We recognize how the situation may have felt from your perspective, and we appreciate you bringing this to our attention, as it helps us identify where communication may be improved. We also want to assure you that it's never our intention for anyone to feel offended or uncomfortable.
Your feedback is genuinely valuable to us, and we'll use it as we continue refining our communication approach to ensure it remains helpful, respectful, and aligned with the experience we want all customers to have. If you decide to revisit Jotform Enterprise in the future, we'd be glad to connect you with our Enterprise Team in whichever manner feels most comfortable for you.
We've also requested your information in case you would like further assistance, so our team can reach out and help address any remaining questions or concerns.
Seamless Form Creation with Powerful Logic
Jotform made it incredibly easy to build complex, compliant forms with conditional logic and polished branding. The drag-and-drop interface was intuitive, and the support team was responsive when I needed help. Perfect for financial workflows and client onboarding.
October 3, 2025
Unprompted review
Reply from Jotform
Hi Tom,
Thanks for your wonderful review. We're thrilled to hear that our platform made it easy to create forms that fit your needs, and that it’s working well for your financial workflows and client onboarding. We really appreciate your kind words.
If you have any questions, feel free to reach out to us through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.
Reply from Jotform
Hi Lake House,
Thanks for your 5-star review. We’re glad to hear you find our platform helpful for creating AI Agents.
If you have any questions, let us know through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.
One of our employees left the company…
One of our employees left the company and we lost access to our account and receipts. First, I had to go through an AI that didn't understand my question, then I finally reached a human agent who put me through a lengthy process. I couldn't get the receipts from the account and then she wanted me to fill out a lengthy account recovery process (which I don't have a problem with doing and will do), but it's obvious that when the "other department" receives the request they will see that my ID does not match the person on the account and reject. Something I tried telling the agent multiple times. She was extremely unhelpful. She then told me after I asked multiple times to speak to a supervisor that the only way to speak to a supervisor was to login and leave a message on the contact screen. I have never heard of anything as silly as that. When you got to modern companies tickets are generated and all she had to do was escalate the ticket to a manager. I finally told her nevermind. We can just call the credit card company and have them cancel the account on their end and choose another company to do business with. I wasn't trying to cancel the account, we just want to get the receipts so we can expense it and find a way to recover. The agent was extremely unhelpful. The hunt is on to find a replacement.
October 28, 2025
Unprompted review
Reply from Jotform
Hi AF,
Thanks for your feedback. We understand your concerns about account recovery. The verification process is not limited to the ID. The recovery form will also request for payment details, such as the credit card used for the subscription, which will be used for verification purposes. Your credit card company can provide transaction details, including the amount charged and the date of payment.
We’ve also sent you an email requesting for your account details so we can check the status and see how we can help.
Once we hear back from you, we can help you sort this out.
We used Jotform for our Trunk or Treat…
We used Jotform for our Trunk or Treat voting this year, and it worked great from start to finish! The platform was very easy to use — setting up the form, adding photos, and sharing the link or QR code took no time at all. It looked clean and professional, and parents found it simple to access and vote right from their phones.
One of the best parts was how organized everything stayed. All the responses were easy to view and track in one place, which made managing the event much smoother. The QR code feature was especially helpful for families voting in person.
The only small downfall we ran into was the submission limit — we thought our plan included 500 submissions, but it turned out to be 100 for the month. We also haven't figured out how to transfer submissions to a Google Sheets page, but that’s something we’re still working on.
Overall, Jotform made the process simple, efficient, and professional. It’s a great tool for school events, sign-ups, and fundraisers, and we’ll definitely use it again for future BMES PTO activities.
October 23, 2025
Unprompted review
Reply from Jotform
Hi Amy,
Thanks for sharing your thoughtful review. We’re thrilled to hear that you find our platform easy to use and that it helped make your Trunk or Treat voting smooth and organized.
We appreciate your feedback about the submission limits. For more details on how each limit works, we recommend checking out this guide: https://www.jotform.com/help/408-understanding-your-account-usage-and-limits/. If you need higher limits, you can upgrade your account anytime.
To automatically send submissions to Google Sheets, here’s a step-by-step guide that may help: https://www.jotform.com/help/228-how-to-integrate-forms-with-google-sheets/.
If you have any questions, let us know through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.
Really easy to use software
Really easy to use software, has a lot of features even on a free account to allow for flexibility depending on what you need. Forms & Tables are the two I've used most, allowing for lead transferring into my business, with tracking through whilst giving external associates a view of how the work is progressing. AI chatbot is going to change a lot for the better, as a new company training it early, for future staff to use will make life a lot easier, especially working within a scheme which has lots of paperwork, abelianizations, technical info etc.
October 27, 2025
Unprompted review
Reply from Jotform
Hi Jamie,
Thanks for sharing your experience. We're delighted to hear that you find our platform easy to use and that it helps streamline your lead management and collaboration with external associates. It's great to know you're exploring Jotform AI Agents and recognizing its potential to make things easier. Your feedback means a lot to us.
If you have any questions, feel free to reach out to us through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.
“Cancel anytime” is misleading — unfair refund
I paid a full year upfront and cancelled months later when I no longer needed the service. Despite the “cancel anytime” promise, support first told me I wasn’t eligible for any refund after 30 days, then offered me only $60 — basically 3 months — instead of a fair 6-month pro-rata (~$174).
For context, I’d paid month-to-month for 2 years before they pressured me into a yearly plan. When you try to cancel, they keep your money rather than pro-rating the unused time. This feels deceptive and not customer-friendly at all. I can’t recommend them.
March 17, 2025
Unprompted review
Reply from Jotform
Hi Ana,
Thanks for your feedback. We reviewed your support ticket and would like to clarify a few details.
We offer both monthly and yearly subscription options. Yearly plans may include discounted rates compared to monthly billing, and it’s entirely up to each user to choose the option that best fits their needs.
Subscriptions can be canceled at any time. After canceling your subscription, your account will remain on the paid plan for the period you’ve already covered until the next billing date. Afterward, your account will automatically downgrade to the Starter (Free) plan and will no longer be billed.
Regarding refund eligibility, as stated in our Terms of Use here:https://www.jotform.com/terms/, we have a 30-day Money Back Policy. If you cancel your subscription within 30 days of payment, you may request and receive a full refund. Our policy does not allow refunds beyond 30 days, nor do we offer prorated refunds for unused time. In the spirit of good faith, we made an exception and processed the maximum refund we could provide, even though it was outside the policy window.
Thanks for your understanding, and we hope the effort and consideration our team extended demonstrate our commitment to assisting our users. If you feel this helps clarify your experience, we’d appreciate it if you considered updating your review.
If you have any questions, feel free to reach out to us through our Contact Us page at https://www.jotform.com/contact/. We’ll be happy to help.
Many of my emails of documents to be…
Many of my emails of documents to be signed aren’t being received, not even in junk folders. Ones that are received, people can’t open them.
October 22, 2025
Unprompted review
Reply from Jotform
Hi Steven,
Thanks for your review. There are a few possible reasons why the sign document emails may not be received. It could be due to the recipient’s email server blocking messages from Jotform, spam or security filters, or an email address being placed on a bounce list. For more details and troubleshooting steps, check out our guide here: https://www.jotform.com/help/364-why-am-i-not-receiving-email-notifications/.
We’ve also sent you an email requesting your account details. If you’ve already created a support ticket, share the link with us so we can review it and help you resolve the issue.
In the meantime, if you have any questions, feel free to reach out to us through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.
Reply from Jotform
Hi MÜFİDE,
Thanks for your great feedback. We're glad to know you're enjoying our platform.
If you have any questions, let us know through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.
Quick and easy form making
Jotform is pretty much easy to use and it has been a game-changer for me. I have been using the usual and simple forms before but with this website, I get to be creative when creating forms. It's also not that hard to use and it's beginner friendly.
October 23, 2025
Unprompted review
Reply from Jotform
Hi Three,
Thanks for your great review. We're delighted to hear that our platform has been a game-changer for you and that you enjoy the creativity and ease of use it offers. We appreciate your feedback.
If you have any questions, let us know through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.
Highly recommend
I started using it for a work contest and it has been great! Super easy to set up the contest, and send users to the site with a custom QR code!
October 21, 2025
Unprompted review
Reply from Jotform
Hi Brooklyn,
Thanks for your wonderful feedback and recommendation. We’re glad to hear that you had a smooth experience setting up your form and sharing it with participants using a custom QR code.
If you have any questions or need assistance, feel free to reach out through our Contact Us page at https://www.jotform.com/contact/. We’ll be happy to help.
Jotform, an incredible form builder
I discovered Jotform by chance and wanted to try it out. It's incredible how many options it has and how easy it is to use. It's very easy to create new forms, integrate them into a blog, and publish them. I recommend it to anyone looking for a similar product. Recommended.
October 19, 2025
Unprompted review
Reply from Jotform
Hi Domenico,
Thanks for your 5-star review. We're glad that our platform fits your needs and you find it easy to use. If you have questions, you can reach out to us through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.
Tried the free then updated
Tried the free trial, got the phone number and all...
it didnt have alot of options it shoulda had, it wouldnt even let my ai provide links and images to customers. it was trying to have my jump through 100 steps for a simple image, when training it to know the image links and maybe some keywords coulda changed it all...and the phone number cant even transfer calls to a human. wth?
i asked for a refund they gave me what i paid, but said the yearly phone number i had to buy for the ai phone or voice isnt refundable.
another poorly done setup.
October 13, 2025
Unprompted review
Reply from Jotform
Hi Michael,
Thanks for your honest review. We value this feedback and want to understand exactly what happened so we can do better. You can reach out to us through our Contact Us page at https://www.jotform.com/contact/ with your account details so we can dig in, address the issues you experienced, and explore how we might make this right, including reviewing the non‑refundable phone number scenario. We've also requested additional information on Trustpilot for you to share your details so that we can contact you directly.
Great service and very easy forms to…
Great service and very easy forms to build for my business
October 18, 2025
Unprompted review
Reply from Jotform
Hi Jon,
Thanks for your excellent review. We're happy to know that you find our platform easy to use and you had a great time using it, as it fits your business needs. If you have questions, you can reach out to us through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.
We highly recommend you tryJotform
We highly recommend you tryJotform - it will make any kind of service company reports so much easier. Clients love receiving a standardized form letting them know what equipment they have at their site, what the condition of said equipment is, and any suggested repairs. They also love the pictures that you can attach - it makes it easy for the technicians to make a seamless report of their findings and even easier for your client to receive those results Highly recommend that you give it a try.
October 16, 2025
Unprompted review
Reply from Jotform
Hi Susan,
Thanks for your 5-star review. We're thrilled to hear that by using our platform, it has made your reporting process easier and more efficient for both your team and your clients. If you have questions, you can reach out to us through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.
Perfect!!!
I sign up for Free account , because i want a simple way to send application forms to my clients! Very easy and a must have tool for your business!!
October 16, 2025
Unprompted review
Reply from Jotform
Hi Agisilaos,
Thanks for your wonderful review. We’re glad to hear that you find our platform easy to use and that it helps simplify things for your business. We appreciate your feedback.
If you have any questions, feel free to reach out to us through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.
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