Jöttnar Reviews 152

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, noting the premium materials, solid construction, and durability. Many highlight the excellent fit and thoughtful design, emphasizing that the items are warm, comfortable, and perform exactly as expected in various conditions. The delivery service is also frequently commended for its speed and efficiency, with items arriving well-packaged. However, some customers also noted issues with their orders, including receiving incorrect sizes or experiencing problems with items falling apart shortly after purchase. A few people were dissatisfied with the delivery experience, specifically mentioning issues with the chosen courier service.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, design, and performance. Many customers praise the... See more

Quality

Customers consistently express high satisfaction with product quality. Many reviewers praise the items as... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the quick and... See more

Service

Clients share positive opinions on service, consistently praising its quality, speed, and efficiency. Many... See more

Order

Users describe ambiguous interactions with order. While many customers found the ordering process easy and... See more

Based on these reviews

Rated 5 out of 5 stars

An outstanding piece of kit l. ive been looking for an additional item for my climbing wardrobe similar to others on market. When i saw Jottnar had added one to They're store. my mind was immediately... See more

Company replied

Rated 5 out of 5 stars

I recently bought a piece from Jöttnar and I’m really impressed overall. The quality is immediately noticeable — the materials feel premium and it’s clearly very well made. The fit is spot on, sit... See more

Company replied

Rated 5 out of 5 stars

I came across Jottnar whilst looking for a skiing shell and fleece combination. Very happy with the Grim outer and Floyen base layer. Jottnar were great to deal with - ordered a couple of sizes and... See more

Company replied

Rated 5 out of 5 stars

The original order was lost in transit by the courier. Not a problem for Jottnar, having run out of the item I ordered, they simply replaced it with this seasons updated gillet at no extra cost. No me... See more

Company replied


Company details

  1. Outdoor Clothing and Equipment Shop

Written by the company

Jöttnar designs and builds a complete range of high-performance technical outdoor clothing, including goose down insulation, waterproof, breathable hardshell jackets, base layers, mid-layers, and headwear. We are pioneers in the use of the very best performance-fabric technology including from Pertex, Polartec and Down-Tek. Our clothing is designed to protect you in outdoor and mountain sports environments, in all seasons and conditions, whether you're climbing, skiing, trekking or trail running.

About Us

Written by the company

Jöttnar designs and builds high-performance outdoor clothing.
The company was founded by two British Royal Marines commandos and lifelong mountaineers. Years spent working and training in demanding conditions shaped a clear view of what equipment needs to do - and where existing gear fell short. So we built our own.

Contact info

New '26 Spring/Summer Range Starts Here

NEW SEASON, NEW TERRAIN, NEW GEAR, NEW SITE. JUST THE BEGINNING.

4.7

Excellent

TrustScore 4.5 out of 5

152 reviews

5-star
4-star
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1-star

Replied to 87% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

My first Jottnar purchase

My first Jottnar purchase, found my Thorne jacket to be very high quality, with great functionality. Very pleased with this purchase and will look forward to my next purchase.

March 9, 2026
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Reply from Jöttnar

Thanks for the feedback Michael. Great to hear you're getting on well with your Thorne.

Rated 5 out of 5 stars

Excellent quality tshirt- great fit and…

Excellent quality tshirt- great fit and good delivery. Comms could have been better but overall i'm very satisfied and will buy again.

March 6, 2026
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Reply from Jöttnar

Thanks for the feedback. We're always looking to improve every aspect of our business, so we'll look into the communications issue you mentioned.

Rated 5 out of 5 stars

These items are fantastic

These items are fantastic, i have a few things from here and although the cost is quite high, the quality makes up for that and is defo worth it. As a former booty and someone who is outdoors alot, i dont go anywhere without a Jottnar peice.

March 6, 2026
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Reply from Jöttnar

Great to hear that Jöttnar is your go to for your outdoor adventures.

Rated 5 out of 5 stars

As always with Jottnar very fast and…

As always with Jottnar very fast and reliable delivery of purchase, there gear really is the best available in the UK in my opinion really top quality stuff an absolute pleasure to do business with every time!!!!

March 5, 2026
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Reply from Jöttnar

Thanks so much for the kind words. We're pleased that the kit is living up to expectations.

Rated 5 out of 5 stars

Great service

Easy to order, fast delivery, well packaged.

March 2, 2026
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Reply from Jöttnar

Thanks for the feedback, and great to hear your customer journey was a successful one.

Rated 5 out of 5 stars

Quality product, quality service

Quality product, Quality Service
An excellent piece of kit - smart, comfortable and very warm - all you would expect from Jottnar. I have made several purchases from Jottnar and the quality of each has been outstanding. Similarly the service received has been exceptional following a couple of mistakes made by myself when ordering. The queries raised were resolved swiftly, without any fuss and the necessary changes accommodated immediately. It really felt as if my custom was appreciated and the service received has been second to none. Very grateful for both the quality product and equally good quality of service. Cannot recommend them highly enough.

March 9, 2026
Unprompted review
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Reply from Jöttnar

Thanks for recognising both the team's efforts, as well as the quality of our products Kieran. We strive for excellence in both of these categories, and appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Brilliant company.We all know their…

Brilliant company.We all know their products are fantastic & can take the comfort & quality for granted. The soft shell shorts are no exception. I would like to add that the customer service is first class. I ordered these shorts five months ago & only recently tried them on to discover they were too big. Jottnar were more than happy to exchange & I received my new ones ( perfect fit) within days .

February 26, 2026
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Reply from Jöttnar

Thanks for the feedback Stephen, and great to hear you're getting on well with the gear. Really appreciate you recognising our team's support as well.

Rated 5 out of 5 stars

Highly recommend

Good service and helpful customer support. The jacket I purchased appears and feels great quality.

February 17, 2026
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Reply from Jöttnar

We appreciate you recognising the team's support. If you do have any issues, please don't hesitate to get in touch.

Rated 3 out of 5 stars

The tee shirt is great but

The tee shirt is great but since my purchase my phone has been inundated with ads from Jottnar for the same tee shirt I just bought but only in a small size when I need large. Your algorithms need some work

February 26, 2026
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Reply from Jöttnar

Thanks for taking the time to share your feedback. We're glad to hear you're getting on well with the T-shirt, and we'll work on how our ads are presented post-purchase.

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