Journeecollection Reviews 3

I recently purchased a pair of Journee Collection booties through Target.com (Target Plus partner). Unfortunately, the boots did not fit due to my high instep. The item is completely new and unworn.

My return attempt was made only one day outside the return window. I contacted Target and was directed to reach out to the brand directly for a possible exception. However, when I contacted Journee Collection, I was told that they could not assist because the purchase was made through Target and that the issue must be handled by Target.

As a result, both sides simply redirected me back to the other without offering any solution, even though the item is new and the delay was minimal.

I understand that policies exist for a reason, but it was disappointing that no goodwill option, exchange, or store credit was offered in this situation.

I hope the company considers improving how situations like this are handled for customers who make purchases through marketplace partners.

returned items over three weeks ago. still waiting for refund. followed all return instructions, proof that return received. company states refund issued and still waiting for a 11/30/25 order and return. poor customer service and customer retention. beware of company if you have to return anything for a refund.

Tried to buy these shoes from shop premium outlets by Simon. Shady company and the lie to make believe they have stuff in stock. To get you to their site.
Shop premium outlets.
The worse company to deal with. After ordering two pairs of shoes I got an email Stating they were shipped and given a delivery date. Two days later I got an other email stating that the order was cancelled. If they were shipped how did it get cancelled. They lied. Know they don't want to hold responsibility and give me a rain check. They closed out the case.

Your order has been canceled
Order SPO245058038