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Rated 5 out of 5 stars

Chris was absolutely brilliant to deal with. He helped my in arranging a loan for my business - was thorough and so professional. He always called when he said he would and never any pressure. U... See more

Rated 5 out of 5 stars

My go to guy is no other than Mr William Stack, he is da Man.. William made the process stress free, he kept me in da loop, every step of the way, I can't thank him enough for his professionalism &... See more

Company replied

Rated 5 out of 5 stars

As a new small business we struggled to find finance, most wanted at least a year of finacials which we didnt't have. I contacted Wei at Journey Finance. What an amazing experience, nice smooth and... See more

Rated 4 out of 5 stars

Mathew was great. His communication was prompt and consistent, and he chased a lot of paperwork and people. It was definitely the longest process I’ve experienced in terms of purchasing a vehicle (8da... See more

Company replied

Company details

  1. Car Finance and Loan Company
  2. Finance Broker

Written by the company

Journey Finance has access to over 80+ different loan products. We offer a range of financial services including: car loans, personal loans, boat loans, bike loans, caravan loans, business loans and debt consolidation loans. Journey Finance aims to be the easiest financial business to deal with creating great experiences from start to finish!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

72 reviews

5-star
4-star
3-star
2-star
1-star

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Chris was absolutely brilliant to deal…

Chris was absolutely brilliant to deal with.
He helped my in arranging a loan for my business - was thorough and so professional.
He always called when he said he would and never any pressure.
Ultimately I didn't go ahead with the loan - Chris was very understanding and polite - even after all the work he had done.
I highly recommend Chris to anyone needing loan advice.
Jim Richardson

March 6, 2026
Unprompted review
Rated 5 out of 5 stars

This is the second time I have used…

This is the second time I have used Journey Finance for a car loan . Jo Farlow was just brilliant always keep in contact through the process of my loan just 5 star customer service . Once again I would highly recommend and thank you Jo for your assistance and support right through to my approval you are a credit to this business 😊

April 24, 2025
Unprompted review
Rated 5 out of 5 stars

Perfect with bronwyn

Perfect with bronwyn
Bang a couple hours approved
The experience of journey finance was pheromonal
Highly recommended 👌

Everything went threw great 👍
Thank you 5 🌟
Aaaaaaaaaaaaa+++++++++++

August 8, 2024
Unprompted review
Rated 5 out of 5 stars

I absolutely loved the process

I absolutely loved the process, how fast and easy it is to get my finance for my new vehicle. Jasmine and the team really went above and beyond to find me the right loan package to suit my budget. I loved the communication always keeping me updated every step of the way, the speed at which the loan was processed was very quick.
I would like day a really big THANK YOU .

January 11, 2024
Unprompted review
Rated 1 out of 5 stars

Nagged me endlessly

Nagged me endlessly, then wanted $72,000 repayment on a $30,000 car then never returned my phone calls when I called to discuss the ridiculous repayments

October 3, 2023
Unprompted review
Rated 5 out of 5 stars

Highly recommend journey finance and…

Highly recommend journey finance and highly recommend jasmine for all her help getting me finance for my car great customer service and communication
Thank you jasmine

January 15, 2023
Unprompted review
Journey Finance logo

Reply from Journey Finance

Thanks for the 5 star review Tonya, we hope you are enjoying you new car!!

Rated 5 out of 5 stars

Jazz was so easy to get along with more…

Jazz was so easy to get along with more than helpful with all stages of the process could not wish for a more professional easy going person ⭐⭐⭐⭐🌟

October 27, 2022
Unprompted review
Journey Finance logo

Reply from Journey Finance

Hi Jason! We are so glad to hear about your experience with Jas she is a superstar broker and we hope you are enjoying your new car. Thanks for choosing Journey Finance and for the 5 star review!

Rated 5 out of 5 stars

My go to guy is no other than Mr William Stack....

My go to guy is no other than Mr William Stack, he is da Man.. William made the process stress free, he kept me in da loop, every step of the way, I can't thank him enough for his professionalism & excellent knowledge on financial loans, answered all my questions as well... Keeping me focus on the job @ hand...
William got me my loan for my ute & I have been over the moon ever since, I picked her up.. Cheers William, you deserve all the best in your future endeavours with Journey financial...

Petrice Davison

September 22, 2022
Unprompted review
Journey Finance logo

Reply from Journey Finance

Hi Petrice! Thanks for the 5 star review, we are so glad to hear William was able to go above and beyond to meet your expectations and get you in your ute with no stress. We hope you are enjoying the ute and we look forward to helping you in the future for all of your finance needs!

Rated 5 out of 5 stars

Great communication form start to finish.

William walked us through the whole process and was very communicative throughout.

July 6, 2022
Unprompted review
Journey Finance logo

Reply from Journey Finance

Hi John, Appreciate the review, William is one of our best! Thanks for choosing Journey Finance!

Rated 5 out of 5 stars

Amen was the best

Amen was the best. Easiest thing I have done in a long time because Amen took care of everything 5 stars just for him

July 6, 2022
Unprompted review
Journey Finance logo

Reply from Journey Finance

We will definetely pass on those 5 stars to Aman! Thanks for choosing Journey Finance and for the review James.

Rated 5 out of 5 stars

This was the easiest process for…

This was the easiest process for finance. Mathew was most helpful and I will definitely be recommending Journey Finance to friends and family.
Thank you for your help.

July 5, 2022
Unprompted review
Journey Finance logo

Reply from Journey Finance

Thanks for the review Patricia! We would love to help any of your friends and family you send our way. Appreciate you choosing Journey Finance to work with.

Rated 5 out of 5 stars

Matthew Schofield

Matthew Schofield what a legend, my second time dealing with Journey finance to finance a car. I didn't think it could get any better than my first experience, but Matthew was there to prove me wrong and out did himself. Matthew once thank you, your professionalism, outstanding service and prompt response time is something that still today baffles me, as I have never in my years experienced such great service. See you again in a few months to upgrade the wife's car. Thanks again Jeffrey Arbuckle

July 3, 2022
Unprompted review
Journey Finance logo

Reply from Journey Finance

Thanks for choosing us to work with again Jeffrey! It's a pleasure being able to help you, looking forward to helping you out with the wife's car soon!

Rated 5 out of 5 stars

Bronwyn was a star

Quick, efficient and friendly AND ended with a positive result .. Bronwyn hand held all the way through, even answering texts and emails after hours , absolute star.

Sean George

June 30, 2022
Unprompted review
Journey Finance logo

Reply from Journey Finance

Thank you for the kind words Sean! Bronwyn really is a stellar broker, thank you for the choosing Journey Finance and we look forward in being able to assist you again in the future!

Rated 5 out of 5 stars

Thank you so much William and Journey…

Thank you so much William and Journey finance for helping me get the loan I need to purchase my car very professional and really quick
Thank you
CHARBEL

June 30, 2022
Unprompted review
Journey Finance logo

Reply from Journey Finance

Hi Charbel, Thanks for the review! William is a great asset to the Journey Finance team, we hope you are enjoying the new car and thank you for choosing us to help source your finance.

Rated 5 out of 5 stars

Aman was very helpful and exceeded my…

Aman was very helpful and exceeded my expectations. The communication was constant and consistent. He was honest and friendly and the whole process was very smooth due to his professionalism.

June 28, 2022
Unprompted review
Journey Finance logo

Reply from Journey Finance

Thanks for the review Teigan, our clients experience is always the top priority. Aman is one of the best, we hope to go above and beyond even further for you next time. Thank you for choosing Journey Finance as your broker!

Rated 4 out of 5 stars

Mathew was great.

Mathew was great. His communication was prompt and consistent, and he chased a lot of paperwork and people. It was definitely the longest process I’ve experienced in terms of purchasing a vehicle (8days) but we got there. Thank you!

June 28, 2022
Unprompted review
Journey Finance logo

Reply from Journey Finance

Hi Gis, Thanks for the review we always like to do every little bit of paperwork we can to make it as simple as we can for our clients. We hope to help you again with your next purchase and get the experience done in under a week for you! Enjoy the new vehicle and thanks again for choosing Journey Finance to help you get in those wheels.

Rated 5 out of 5 stars

Amazing Experience

Amazing experience with Aman from Journey Finance, really went the extra mile to fine the right lender for me with a fast turnaround, highly recommend. Thanks Journey Finance for getting my family into a great new car.

June 28, 2022
Unprompted review
Journey Finance logo

Reply from Journey Finance

Thanks for the review! We are glad you got to experience amazing Aman do his thing. He is great at matching clients with the best lenders, we hope you and the family are enjoying your new car!

Rated 5 out of 5 stars

It was such a pleasure

It was such a pleasure! I had the lovely opportunity of working with Mathew with all finance queries. Not only was Mathew very prompt and detailed, he was also very polite, patient and very accommodating. He made sure the process right from start to finish was easy and clear to understand. I felt comfortable throughout that I was going to be getting the best deal 🙂
Thank you once again Mathew, it was all a pleasure!!

June 28, 2022
Unprompted review
Journey Finance logo

Reply from Journey Finance

Wow Bubbah! Thank you for the awesome review, it was a pleasure being able to assist you with your finance. Thank you for choosing Journey Finance to help you source the best deal, we look forward in helping you again next time.

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