A product i baught stopped working. Contacting them sending video and what went wrong was so easy. Within 2 days was sorted and replacement sent out. Professional, efficient and effective. And priy... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’ve ordered almost everything sold by Journey official and for a reason! The quality their products is absolutely amazing and I’m happy to be making this review ! Not only are their products hi... See more
There are different ways to look et the stars. For me, if I need it, is support saying all bout a company. A company which doesn't care for their customer cannot produce great products. The Mat is ju... See more
Really like their products, nicely designed to fit seamlessly into set ups. They also have one of the best support models ive experienced with businesses. I had an issue, explained - team was prompt... See more
Company replied
Company details
Written by the company
Journey is an endeavour in creating innovative consumer electronics to make everyday life easy and efficient.
Contact info
39899 Balentine Drive, 94560, Newark, United States
- +1 510-991-5262
- sales@journeyofficial.com
- journeyofficial.com
4.4
Excellent
2K reviews
Replied to 91% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Sadly
Sadly, the charging pad I purchased does not work reliably. I am quite disappointed and can't use it.
December 17, 2025
Reply from JOURNEY OFFICIAL
Hi Brunn,
Thank you for your feedback. Upon following up with our team, we have confirmed that your issue has been resolved. We apologize for any inconvenience caused and look forward to serving you in the future.
Reply from JOURNEY OFFICIAL
We are happy to hear that your details were handled so well and efficiently! Thank you for your positive feedback; it means a lot to us.
Product does not work on all platforms
Product does not work on all platforms. Called in and have to jump through a bunch of hoops to get resolved. Not a cheap product. Expected better performance or customer service.
December 14, 2025
Reply from JOURNEY OFFICIAL
Hi Kenley,
Thank you for your feedback. We apologize for any inconvenience this may have caused.
Our Customer Service team has contacted you to address your concerns. Please reply to them as soon as possible so that we can help you.
We appreciate your patience and understanding.
Placed an order for Christmas that…
Placed an order for Christmas that didn't arrive because delivery service left it somewhere that wasn't my address. Journey responded immediately thru text messages and replaced the item. The travel 3 in 1 charger is amazing and now every family member wants one. Great company!
December 17, 2025
Reply from JOURNEY OFFICIAL
We're happy to hear that we could resolve the delivery issue promptly and that you love the 3 in 1 charger! We appreciate your positive feedback. Thanks for sharing your experience!
Reply from JOURNEY OFFICIAL
Hi James,
Thank you for your feedback. We apologize for any inconvenience this may have caused.
Our Customer Service team has contacted you to address your concerns. Please reply to them as soon as possible so that we can help you.
We appreciate your patience and understanding.
Slides all over the place
The build quality is nice, however the desk pad slides all over the place. Makes working hard
December 17, 2025
Reply from JOURNEY OFFICIAL
Hello Robbie,
Thank you for your feedback. We apologize for any inconvenience this may have caused.
Our Customer Service team has contacted you to address your concerns. Please reply to them as soon as possible so that we can help you.
We appreciate your patience and understanding.
Excellent produce and well made
December 17, 2025
Reply from JOURNEY OFFICIAL
We are happy to hear you enjoyed our well-made produce. Thank you for your positive feedback; we appreciate it.
I have not received the products I’ve…
I have not received the products I’ve paid for. No shipping update, no customer service feedback. Zero
December 16, 2025
Reply from JOURNEY OFFICIAL
We regret you haven't received your order or had a response.
Deliveries can be tricky sometimes, especially since we don't always control the mail folks. We only work with the best we can find, but things can get held up.
The good news is that our customer service team has already sent out a replacement order, according to our records! Hopefully, that gets to you much faster.
We really value your patience and understanding. We take customer experience super seriously and always work hard to make things smoother. Thank you for your understanding and support.
Great tool for travel charging
Great tool for travel charging! Replaces 3 cords and is very compact and convenient.
December 17, 2025
Reply from JOURNEY OFFICIAL
We're happy to hear that our compact tool is a great and convenient solution for your travel charging needs. Thank you for your positive feedback!
Reply from JOURNEY OFFICIAL
Hello Randall,
Thank you for your feedback. We apologize for any inconvenience this may have caused.
Our Customer Service team has contacted you to address your concerns. Please reply to them as soon as possible so that we can help you.
We appreciate your patience and understanding.
My wife & I do a lot of traveling
My wife & I do a lot of traveling, with 2 phones, 2 watches, and 2 iPads, we have more wires & plugs around the house that need to be plugged in at various times. These multi chargers minimize space, clutter, while maximizing space and convenience. And the charging is quick. My only regret is that we waited this long to buy the units.
December 17, 2025
Reply from JOURNEY OFFICIAL
We're happy to hear that our multi-chargers have helped minimize clutter and maximize convenience for your devices. It's great to know the charging speed meets your needs. We appreciate your feedback!
Never received the item
Never received the item. Still shows DHL awaiting item. Ordered well in advance of Christmas and reached out repeatedly to customer support for assistance. Was told the same thing every time - it was shipped. No one offered assistance or solutions. Clearly not true!
December 16, 2025
Reply from JOURNEY OFFICIAL
Hello Sara,
We regret that your order never arrived and that you were not satisfied with our support team's responses. We appreciate you bringing this to our attention. We are looking into this to improve our processes.
Reply from JOURNEY OFFICIAL
We appreciate your feedback and are happy to hear that you are satisfied with the design and quality.
I ordered shortly before Christmas and…
I ordered shortly before Christmas and my package came promptly enough that I had time to wrap them and put them under the tree! Thanks for the efficient delivery. Both recipients were pleased to receive your product!
December 16, 2025
Reply from JOURNEY OFFICIAL
We're happy to hear that our efficient delivery ensured your gifts arrived in time for Christmas! We are pleased the recipients were happy with their presents. Thanks for your positive feedback!
I’ve been trying to contact this…company
I’ve been trying to contact this company to return a charger. It is not what I wanted. I can’t get anybody to tell me where to send it back, and get a refund!!!!
December 1, 2025
Reply from JOURNEY OFFICIAL
Hi Jean,
Thank you for your feedback. We apologize for any inconvenience this may have caused.
Our Customer Service team has contacted you to address your concerns. Please reply to them as soon as possible so that we can help you.
We appreciate your patience and understanding.
magnet provided is not strong enough
magnet provided is not strong enough. Phone keeps slipping off
December 16, 2025
Reply from JOURNEY OFFICIAL
Hi Steven,
Thank you for your feedback. We apologize for any inconvenience this may have caused.
Our Customer Service team has contacted you to address your concerns. Please reply to them as soon as possible so that we can help you.
We appreciate your patience and understanding.
Reply from JOURNEY OFFICIAL
Thank you for your positive feedback. We appreciate it.
I love my 3 in 1 charging station
I love my 3 in 1 charging station. Cleaned up the clutter on my nightstand.
December 15, 2025
Reply from JOURNEY OFFICIAL
We're happy to hear that our 3 in 1 charging station helped declutter your nightstand. Thank you for sharing your positive experience with us!
This was a gift and the recipient has…
This was a gift and the recipient has told me several times how much they like it.
December 14, 2025
Reply from JOURNEY OFFICIAL
We're happy to hear the recipient enjoys the gift! Thank you for sharing this positive feedback; it truly means a lot to us.
Loved the product
Loved the product. Will make travel easier.
Only issue is I’m not sure if it charges my earbuds.
December 14, 2025
Reply from JOURNEY OFFICIAL
We're glad you find our product helpful for travel! We appreciate your feedback and will check the earbud charging function to ensure it works correctly.
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