Reply from JoyBuggy

Updated May 22, 2024

Dear Lou

Thank you for sharing your feedback. I apologize for the inconvenience you experienced with your purchase of Ghost of Tsushima - Director’s Cut.

And again thanks for the update here. You can always just write to us on support @ joybuggy.com or use our live chat

Best regards,

Martin / Owner

Reply from JoyBuggy

Mar 23, 2024

Hello Zarek,

First and foremost, I want to extend our sincerest apologies for the frustration and inconvenience you've encountered with your recent purchase of "JoJo All-Star Battle." It's clear from your review that we didn't meet the high standards we set for ourselves, and for that, we are genuinely sorry.

We appreciate you reaching out to us via email at 7:46, and I understand that the timing of our response at 10:02 wasn't as swift as you had hoped, leading to understandable disappointment expressed in your review at 9:43. Our aim is always to offer prompt and helpful support, and it seems we missed the mark in this instance.

Regarding the issue with your game key being listed as "back_order" and the difficulties with the 1-click Steam method, we have taken immediate steps to resolve this. I believe a solution has been outlined in our email response to you. We are eager to make sure this is sorted out to your satisfaction, so I kindly ask you to check your email and continue the conversation with us there. We're fully committed to resolving this matter and ensuring you can enjoy your game without further delay.

We understand that waiting for a response, especially when faced with an issue, can be incredibly frustrating. Please know that your experience has been taken to heart and we are looking into ways to improve our response times and prevent such situations in the future.

Thank you for bringing this to our attention, Zarek. We value your feedback immensely as it helps us to improve. We hope to have the opportunity to turn this experience around for you and restore your confidence in our service.

Warm regards,
The JoyBuggy Team

Reply from JoyBuggy

Updated Jun 25, 2024

Disclaimer:
We'd like to highlight a recent policy change on Trustpilot's platform. Currently, reviews are not required to include an order number or a real name, and attempts to authenticate user information via Trustpilot's "ask for information" feature have consistently been unsuccessful. Consequently, this review, under the new guidelines, is considered unverified. Additionally, despite multiple attempts to engage with the user through Trustpilot for more details, we have received no response, leading us to consider this review as potentially unauthentic. We encourage the community to voice their concerns to Trustpilot regarding these changes, with the goal of improving the review process and ensuring feedback is both accurate and accountable.

Hello "asdfasdf",

First and foremost, I want to express our sincere apologies for the series of frustrations you've experienced. It's clear we've not met your, or our own, expectations this time around, and for that, we're truly sorry.

We encountered some unexpected technical difficulties with our chat service, which unfortunately coincided with your attempt to reach out to us. Our goal is to provide seamless and efficient support 24/7, and it's evident we fell short due to these issues, which also included product page inaccuracies regarding game availability, particularly with titles from Bandai Namco. We understand how misleading this must have been, especially with a game listed as "IN STOCK" and the subsequent confusion this caused.

We're in the process of reviewing all chats to ensure no customer queries have gone unanswered. If you are indeed a customer and you've used another name for your purchase, we kindly ask that you reach out directly through our chat now that it's back up, or via email with your order details. We want to make this right by addressing your concerns directly and assisting with any refunds or solutions you require.

Your feedback on the 'MY GAMES' menu and the website's user interface has been taken on board. We are committed to improving our site's functionality and ensuring all elements enhance, not hinder, the customer experience. Rest assured, adjustments will be made to better serve our gaming community.

We take your comments seriously and will use them to guide our improvements. It's never our intention to mislead or inconvenience our customers. While waiting for customer service responses is certainly not ideal, we hope for understanding during unexpected downtimes. Your patience in such instances is greatly appreciated, though we understand the frustration that led to sharing your experience on Trustpilot.

Again, we apologize for the inconvenience and the disappointment. Please reach out to us with your order details so we can resolve this matter to your satisfaction. We're here to ensure you get the gaming experience you paid for and deserve.

Thank you for bringing these issues to our attention. We hope to have the opportunity to turn this experience around for you.

Best regards,
Martin - JoyBuggy Team

Reply from JoyBuggy

Feb 23, 2024

Hey Hornet,

Big thanks for sharing your experience with us! We're thrilled to hear you got your key swiftly – that's always our goal. 🎮

On the PayPal fee, you've got a point, and we truly appreciate your candid feedback. Here's the scoop: While we strive to keep our game prices as low as a dungeon crawler's stealth level, PayPal's fees for transactions are like facing a mini-boss – tough and unavoidable. That's why, unlike our +20 other payment methods which are like finding a rare loot with no strings attached, PayPal comes with that extra fee.

We totally get how this can be a bit of a plot twist, especially when you're counting on those savings. It's a balancing act for us – offering competitive prices while navigating the high seas of payment processing costs.

If you're ever looking to dodge those fees on your next quest, our treasure chest of other payment options is wide open, all with zero extra charge.

We're here to make your gaming adventures as epic and affordable as possible. Your feedback is like a map – it helps us find ways to improve and ensure our community has the best experience.

Thanks again for choosing us, and we hope to turn those 3 stars into a perfect score on your next journey with us.

Game on,
Martin from JoyBuggy 🕹️✨