It's great, almost perfect! I'd rate they have the best delivery service. Delivery is better than Amazon (both are miles above DHL and other courier companies in Germany). Better because ALL or... See more
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I ordered on this site about 5 times. Never had any problem. Until the last order - it never came. I contacted the customer service and they stall you to exhaustion. It's been two weeks and neither I... See more
Company replied
I ordered my item at 5 pm and it was delivered same day at 8 pm. I gave never experienced that with any other parcel. A delivery man, Mr. Yash Pipaliya was exceptionally good with phone communication... See more
Ordered a big volume box present. Next day delivery was promised in Belgium, and was actually delivered (afternoon, not morning as promised, but OK, never mind). So all's good. If it's good, will only... See more
Company replied
Company details
- Department Store
- also in
- Appliance Store
- Electronics Store
- Grocery Store
- Health and Beauty Shop
- Home Goods Store
Written by the company
Bei Joybuy möchten wir dir ein fröhliches und unkompliziertes Einkaufserlebnis bieten. Dazu gehören Qualitätsprodukte, schnelle und zuverlässige Lieferung, faire Preise und ein Kundenservice, der für dich da ist, wenn du ihn brauchst. Wir arbeiten nur mit vertrauenswürdigen Marken zusammen und verschicken deine Bestellung direkt aus unseren Standorten im Vereinigten Königreich und in der EU. Dank intelligenter Logistiksysteme kommt dein Paket schnell und sicher bei dir an. Joybuy ist aktuell im Vereinigten Königreich, in den Niederlanden, in Deutschland, Frankreich, Belgien und Luxemburg verfügbar. -- Don’t just buy, Joybuy.
Contact info
Germany
- support@joybuy.com
- joybuy.de
3.7
Average
4K reviews
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NEXT DAY DELIVERY IS A SCAM
NEXT DAY DELIVERY IS A SCAM
I ordered a fan yesterday, I use a fan everyday to fall asleep and had a bit of a mental breakdown after my current fan broke. Even though the site seemed kind of shady, I was desperate.
I waited all day, and it didn't arrive. It merely says that its been out for delivery since 6am, and is out for redelivery since 12pm.
So I tracked the parcel through DPD, the courier delivering it, and it says it won't be here until Thursday.
But by that time, I won't even be in the same city. So what's the point. £20 down the drain.
December 9, 2025
Unprompted review
Reply from Joybuy
Hello Benjamin,
Thank you for sharing your feedback with us.
We sincerely apologise for the delay and inconvenience caused by the missed next-day delivery.
Our support team has already confirmed the resolution with you via chat. If you have any further questions or need assistance, please feel free to reach out again through the online chat.
Thank you for your understanding.
Kind regards,
Claire
Joybuy Support Team 🌟
Reliable and fast
December 7, 2025
Legit Online Store!!!
This is my second time ordering from joybuy. They never disappointed me in terms of product quality and delivery. Very fast delivery. You order now, delivery tomorrow. I highly recommend this online store and definitely will order again.
December 10, 2025
Unprompted review
Damaged tv but can't any help to…
Damaged tv but can't any help to replace it just getting no reply and help
December 9, 2025
Unprompted review
Reply from Joybuy
Hello Corsa,
Thank you for letting us know about the problem with your TV. We understand how disappointing it can be when an item arrives damaged and assistance seems unavailable.
To help you find a solution, please email our support team at support@joybuy.com with your order number and photos of the damage. We'll work with you to explore the best available options to make this right.
We've also passed your feedback on to our relevant teams to help improve our quality and support processes in the future.
Thanks again for giving us the chance to help.
Warm regards,
Claire
Joybuy Support Team 🌟
Everything was great and fast
December 7, 2025
Reply from Joybuy
Hi Muhammad,
Thanks for letting us know about the problem with your order. We understand how disappointing it can be when an item does not work as expected.
To help you find a solution, you can submit an after-sales request directly through your Joybuy account, or email our support team at support@joybuy.com with your order details. We'll work with you to explore the best available options to make this right.
We’ve also passed your feedback on to our product team to help improve our quality checks in the future.
Thanks again for giving us the chance to help.
Warm regards,
Claire
Joybuy Support Team 🌟
Price and delivery time is good
Prices are very reasonable and delivery was really fast.
December 6, 2025
So bad customer service
December 6, 2025
Reply from Joybuy
Hi Mingyang,
Thank you for getting in touch with us. We understand that picking up the frozen items can sometimes be challenging, and we appreciate you letting us know about your experience.
We have processed a refund for your order as a gesture of goodwill. You can expect the amount to be returned to your original payment method within 3–5 business days.
We value your feedback and will continue to work on improving our service. If you need further assistance, please don’t hesitate to contact us at support@joybuy.com.
Thank you for your patience.
Warm regards,
Claire
Joybuy Support Team 🌟
Excellent service
Never used this company before but will do so again in the future. Great prices and speedy delivery.
Faultless.
December 4, 2025
Unprompted review
Alles top danke !!
December 5, 2025
delivery is well organised
November 3, 2025
Unprompted review
Reply from Joybuy
Hello Angel,
Thank you so much for your lovely review!
We're delighted to hear that your delivery was well organised – that's exactly what we aim for.
If there's ever anything more we can do to make your experience even better, please don't hesitate to get in touch at support@joybuy.com.
Happy shopping,
Claire
Joybuy Support Team 🌟
Delivery was fast and package was…
Delivery was fast and package was packed fine too. Hope the prodcut is good too and very glad i found a product which was put of stock everywhere else.
December 4, 2025
Great
FULL Things and Cheap, U can find most things you want to buy on Joybuy, and it's really convienient.
December 4, 2025
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