I found what I ordered didn’t look like what was shown on the website, and had paid quite a bit extra for it. Upon my dissatisfaction I did email the company and had a reply. I couldn’t get a full ref... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The item was well made but i was hoping it to be a little bigger. Either way the product did what it was intended . The recipien was emotional to see her husban by just touching the stone. Her husban... See more
You attended to my order as you should and it has arrived safely. I'm a bit disappointed that the whole front of the shop is flat as I thought the door would be opened not just a picture but I'll give... See more
Unfortunately I did not receive my earings. I was away at the delivery time and therefore they were sent back to you. Can I expect a re-delivery.
Company details
Written by the company
Every item at Joymemento can be personalized. Create your own one-of-a-kind piece by choosing the metal, stones, and engravings—and receive it in just a few days. We’re making bold strides to revolutionize the jewelry industry by combining custom design preview technology, 3D printing, and laser engraving with traditional handcrafted artistry.
Contact info
Hong Kong
- support@joymemento.com
- joymemento.com
3.3
Average
850 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The ease of ordering the item
The ease of ordering the item.
Item was pretty much as expected.
Tracking was on target.
Pricing was fair.
October 9, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
A little too thin and small .
October 9, 2026
Reply from Joymemento
Dear customer,
We are sorry to hear that. Could you please send email to support@joymemento.com about your order number and email address for us to check for you? Thanks for your help.
Best Wishes,
Customer Service Team
From buying it to receive my item was…
From buying it to receive my item was great kept me updated on the delivery and really pleased with my item thank
October 9, 2026
Product is smaller than stated
Product is smaller than stated. Shipping took over a month, 2 weeks past estimate. Contacted company to ask about the package and why billing address and name being wrong. They cancelled my order till i had to get little angry in my email. Wouldn’t buy anyhting again. FYI they still have wrong name.
September 5, 2026
Unprompted review
Reply from Joymemento
Dear Customer,
We're sorry to hear about your experience.
Please send an email to support@ joymemento.com if you have further problems.
Best regards,
Customer Service Team
The item is good
October 9, 2026
Reply from Joymemento
Dear customer,
We are sorry to hear that. Could you please send email to support@joymemento.com about your order number and email address for us to check for you? Thanks for your help.
Best Wishes,
Customer Service Team
The delivery of the product was good…
The delivery of the product was good but the quality was not for the price very flimsy product
October 9, 2026
Printing not what l wanted
October 9, 2026
Reply from Joymemento
Dear customer,
We are sorry to hear that. Could you please send email to support@joymemento.com about your order number and email address for us to check for you? Thanks for your help.
Best Wishes,
Customer Service Team
Reply from Joymemento
Dear customer,
We are sorry to hear that. Could you please send email to support@joymemento.com about your order number and email address for us to check for you? Thanks for your help.
Best Wishes,
Customer Service Team
Wrong size and no agreement on how to…
Wrong size and no agreement on how to make it right.
October 9, 2026
Reply from Joymemento
Dear customer,
We are sorry to hear that. Could you please send email to support@joymemento.com about your order number and email address for us to check for you? Thanks for your help.
Best Wishes,
Customer Service Team
The blanket is beautiful I'm so very…
The blanket is beautiful I'm so very happy with it thank you so much beautiful 😍
October 9, 2026
Unprompted review
Very sweet blanket
Nice product bought as a gift,on looking at it next size up may have been better as got the small, but it is sweet
October 7, 2026
Unprompted review
Product was delivered within forecast…
Product was delivered within forecast quality of good ok
October 3, 2026
Unprompted review
Pretty quick delivery
Pretty quick delivery, very happy with product and customer support were very efficient and helpful, as I messed up the delivery address. Def recommend.
October 2, 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.