jppharmacy.co.uk (e-commerce store) Reviews 733

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 111 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the ease of ordering, competitive pricing, and the genuine quality of products. Many appreciate the fast and free delivery, often noting that items arrive quickly and are well-packaged, sometimes even including a complimentary sample. However, some customers experienced issues such as receiving incorrect items, products being discontinued after ordering, or items arriving with damaged or opened packaging. A few people also mentioned dissatisfaction with customer service when problems arose, citing unresponsiveness or poor communication.

What people talk about most

Delivery service

Consumers find delivery service to be positive. Many reviewers praise the rapid and fast delivery, with some... See more

Product

Customers had positive experiences with product. Many reviewers praise the good quality and genuine nature of... See more

Price

Clients share positive opinions on price, consistently highlighting competitive and reasonable pricing. Many... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the great, hassle-free, and... See more

Order

People report positive experiences with order. Many customers praise the ease of ordering, great prices, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

JP pharmacy are my 1st choice when looking for fragrances. I have ordered a few things now and have never been disappointed. The prices are lower than other sites and delivery is by Royal mail which i... See more

Rated 5 out of 5 stars

Found this Pharmacy online offering the YSL Libra gift set on offer which my son wanted for his girlfriend. Ordering was really easy. Delivery was free and 48hr tracked Royal Mail. Couldn't fault the... See more

Rated 5 out of 5 stars

Due to me being uncertain about the company and wanting to order on line not knowing of this pharmacy. I decided to call and to my surprised phone was answered. Spoke with this lovely lady got cut off... See more

Rated 5 out of 5 stars

I had some reserves, as relatively unknown shop and prices for Jean Paul Gautier fragrances are very competitive. Decided to try, ordered Friday, delivered the next day, and fragrance 100% genuine.... See more


Company details

  1. Health and Beauty Shop

Written by the company

Shop health and beauty products at JP Pharmacy. Spend over £20 for free UK delivery.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

733 reviews

5-star
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1-star

Replied to 16% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great service

So pleased to find my now discontinued moisturiser in stock after desperately searching everywhere. And even better it arrived within 2 days if ordering, just in time as I emptied my last tube that morning!

May 21, 2025
Rated 5 out of 5 stars

Avene for Facial redness and roacea.

You had what I couldn’t get from ‘Boots’ The Avene moisturisers I use for my Roacea. My doctor recommended them and I have been getting them from Boots ever since. They no longer do this particular product so I was so pleased when I found it with you and it came quickly with my lovely postman.

May 15, 2025
Rated 1 out of 5 stars

I ordered Acqua Di Gio Parfum

I ordered Acqua Di Gio Parfum, been waiting since the start of the week, then I get an email to say product is discontinued (which it isn't) and refund issued. Why did they advertise a product they don't sell?
Absolute time wasting amateurs. This was gonna be my holiday frag as I'm going away this weekend.
Won't be dealing with this dire company again.

May 22, 2025
Unprompted review
Rated 1 out of 5 stars

My prescription still hasn't arrived it…

My prescription still hasn't arrived it was meant to be due on 4th May

April 28, 2025
jppharmacy.co.uk (e-commerce store) logo

Reply from jppharmacy.co.uk (e-commerce store)

Hi Lisa,

Please note that you have left a review for jppharmacy.co.uk. This website doesn’t handle prescription requests (and so I believe it’s the bricks and mortar store you have requested your prescription with…)

Rated 5 out of 5 stars

Quick delivery

Quick delivery. I had ordered two moisturusers that come in boxes and they had flattened the boxes and just added them to the parcel which meant it still fitted through the letterbox.. genius!

April 17, 2025

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