JR Pet Products Reviews 

13,794
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 946 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and wide variety of products, finding them effective for training, sensitive stomachs, and fussy eaters. People appreciate the natural ingredients, ensuring healthy options for their pets. The ordering process is easy, with fast, well-packaged delivery and professional, helpful customer service. However, some customers noted concerns about product consistency, such as items appearing smaller or different, and occasional packaging issues. A few also found free gifts unsuitable or the loyalty program and ordering codes less appealing.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the high quality, natural... See more

Quality

Consumers find quality to be positive, consistently praising the high-quality products, natural ingredients,... See more

Delivery service

Reviewers consistently express satisfaction with the delivery service, frequently highlighting its speed and... See more

Order

Clients share positive opinions on order, frequently highlighting the ease of the ordering process and prompt... See more

Service

Customers consistently note positive experiences with service, often highlighting its promptness, efficiency,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

JR pet products have been a huuuge help raising my crazy little rottie Millie from an uncontrollable pup to a (mostly) well behaved adolescent. She loves the training treats, and the sausages and pate... See more

Rated 5 out of 5 stars

my 2 dogs basic diet is made from 2 JR products as they never get stomach problems from them unlike rvious products.Ordering online is very simple , products arrive quickly and always kept well inform... See more

Rated 5 out of 5 stars

They didn't have all the flavours of tinned food, so rang me to check which alternative I'd like (though they actually asked which flavour my dog might prefer...!). And then we're kind enough to subst... See more

Rated 5 out of 5 stars

Easy to order. Always know you're getting good quality goods for your pet. Currently working on my dogs microbiome & keeping his treats natural. Often good deals & lots of variety



Company details

  1. Animal Feed Store

Written by the company

Animal welfare is top priority at JR Pet Products, we are proud to provide 100% Natural Treats for your pet, ensuring quality at the heart of every product!

Jr Pet Products

Written by the company

With a highly experienced team on hand to answer any questions you may have including; a nutritionalist, veterinary nurse and several office dogs.
Jonathan and Rebecca’s passion for pets, innovation, quality and nutrition led them to create their business JR Pet Products. Originally they traded soley in wild bird foods before expanding into the natural dog treat market, which is now the business’s main sector. They have a strong family feel: it’s bring your pet to work day every day at JR’s office (and children too in the holidays!), making the office a very interesting place! Archie the office Labrador is convinced he has it all in hand.

Contact info

4.8

Excellent

TrustScore 5 out of 5

14K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 1 month

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4.8

All reviews

(13,794)

927 reviews in the last 12 months

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Rated 5 out of 5 stars

Always a pleasure to order from you

Always a pleasure to order from you. Easy to use website, and food that Willow gets excited about. Excellent value even if more expensive than other dog food. I would rather spend more on food my fussy madam will eat knowing she is having a good quality diet.

July 11, 2026
Unprompted review
Rated 5 out of 5 stars

Saved from a big vet bill

I first bought from JR pets at Crufts. I wanted something that would help clean up my dogs teeth and save me a big dental bill at the vets, l bought a small ostrich knuckle, my dog loved it and it worked!
I ordered two more from JR pets on line, very impressed with the service, l was sort of expecting very small knuckles but the ones sent were a really good size and l feel good value for money.
I have also tried the pate which my dog also loves.
Communication via email and delivery service excellent.
I have recommended to friends.

July 15, 2026
Unprompted review
Rated 4 out of 5 stars

The treats came promptly

The treats came promptly, well packed and something different for my dog. He loved the duck sausages and they went very quickly, also the beef liver. But they seemed to upset his stomach. Perhaps too rich, I introduced these slowly, the pate's he ate for a week and then wouldn't touch them. So sadly, I cannot order any more. I would put this down to a fussy stomach rather than the food itself.

July 14, 2026
Unprompted review
Rated 5 out of 5 stars

Best dog treats by far!

JR pet products have been a huuuge help raising my crazy little rottie Millie from an uncontrollable pup to a (mostly) well behaved adolescent. She loves the training treats, and the sausages and pate are amazing for the high value rewards. And when we need a bit of quiet time, a pizzle, skin twist or ostrich bone do a great job of calming her down and getting her to settle for a bit. All products are fantastic quality and you can tell how much the company cares about what they do.

June 22, 2026
Unprompted review
Rated 4 out of 5 stars

jr pets are always good

jr pets are always good. our dog only ever has their treats because of the quality. there have been issues there and there with quality despite my last sentence, but they've resolved it half the time lol. i realise i don't sound convincing. one time the chews came and the plastic packaging had probably burst or ripped so they were all oxidised but jr sent replacements immediately. another time i'm pretty confident the pate was expired cos it stank and its never stunk before but they were adamant it wasnt expired so only offered a partial discount but ok. i just dont order pate from them anymore really. but i order everything else, my dog loves their lamb chews and spaghetti sticks. BRING BACK THE MINI LAMB CHEWS PLS.

June 23, 2026
Rated 5 out of 5 stars

My dog loves the pure meat toppers

Easy to order, well packaged and delivered promptly. I have a fussy Golden Doodle with a sensitive tummy and she loves the pure meat toppers. The small tins mean it’s easy to give her variety and it’s always fresh.

July 2, 2026
Unprompted review
Rated 5 out of 5 stars

Very impressed with JR!

So impressed with JR! Not only are their products very popular with my own dogs and many of my dog-training clients, on the one occasion that I had to contact them about the quality of one pack (never happened before, clearly just a one-off issue that any company could experience), I couldn't fault the response. An email reply within an hour or two, very apologetic and offering three solutions. I chose to have the product replaced as the new sausage slices are a big hit with my dogs, and they arrived within days. You can't ask for more than that! Great products, great customer service!

July 9, 2026
Unprompted review
Rated 3 out of 5 stars

Change of recipe?

My dogs loves JR training treats , well the ones that are shaped like pellets, but recently some flavours come in different form, more like a little square and my dog wouldn’t touch it as if there were a recipe change.
Makes ordering online a lottery.

July 6, 2026
Unprompted review

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