I have used a lot of JS Health products before including: Creme cleanser- lovely soft, nourishing cleanser that does not dry out the skin. Hair and libido vitamins- no yuck aftertaste, very effe... See more
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Review summary
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Started Berberine , detox and debloat about 3 weeks ago . Appetite is surpressed so eating half of what I usually would and the stubborn fat around my meno belly has disappeared ! This stuff works !... See more
Company replied
Generally my orders arrive on time - when any issues, customer service is will get on it immediately and get things sorted. Products are amazing, in particular the face serum, moisturizer and eye cre... See more
I feel so much better since starting my journey on the detox de-blote journey, i also take their hair and energy tablets too and they have made my hair so much more healthier even my hair dresser has... See more
Company replied
Company details
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4.1
Great
2K reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
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My package got lost and not only was…
My package got lost and not only was customer serivce very responsive but they fixed the issue right away. Not only are their products good but the customer service is also great!
February 2, 2026
Reply from JSHealth Vitamins
We are so happy to hear about your experience with our team. With love & care, xx
I love this company I love that you…
I love this company I love that you guys are clean, but I love what the products do for me
February 2, 2026
Reply from JSHealth Vitamins
We are so happy to hear you are enjoying the formulas! With love & care, xx
I use the probiotics and the detox/Dr…
I use the probiotics and the detox/Dr bloat and they are amazing.
February 2, 2026
Reply from JSHealth Vitamins
We are so happy to hear you are enjoying the formulas! With love & care, xx
Great products
Great products, all queries answered promptly and clearly explained.
January 30, 2026
Unprompted review
Reply from JSHealth Vitamins
We are so happy to hear about your experience with our team and that you are enjoying the formulas. With love & care, xx
Received a completely new kar of capsules without a week
There weren't 60 capsules in the jar.
I contacted them, and within a week I received a completely new jar of capsules.
January 28, 2026
Unprompted review
Reply from JSHealth Vitamins
We are so happy to hear that our team have been able to assist you. With love & care, xx
DO NOT USE – AVOID AT ALL COSTS
I would strongly advise anyone considering ordering to stay well clear.
I ordered on 29th December after being shown a delivery date of 7th January. It is now 23rd January, and I still do not have my order.
There has been no meaningful update, no clear explanation, and no accountability. I am repeatedly told the parcel is “awaiting customs clearance,” yet weeks later they cannot confirm what is happening, what is missing, or when (or if) delivery will occur.
At this point, the lack of transparency and failure to deliver within the promised timeframe is completely unacceptable. As the customer, my contract is with the seller not their courier, not customs, and not third parties they hide behind.
This experience has shown poor communication, broken delivery promises, and a total lack of urgency once payment has been taken. I now have zero confidence that this order will ever be fulfilled.
I have been forced to escalate this with my bank due to non-delivery.
I strongly advise anyone considering ordering to think twice. If delivery timelines, professionalism, or customer service matter to you, avoid this company.
I am still awaiting an immediate full refund or confirmed resolution.
EDIT:
After posting this review, I noticed a pattern across other recent 1-star reviews reporting the same issue, orders not being delivered and customers left without clear updates or resolution.
Based on the volume and similarity of these experiences, it appears this company is consistently failing to deliver orders to customers.
January 23, 2026
Unprompted review
Reply from JSHealth Vitamins
Hi Michael,
We’re genuinely sorry for the frustration and disappointment caused by the delay to your order. We completely understand how unacceptable this feels, particularly when a delivery timeframe has been indicated and then not met.
While international deliveries can unfortunately experience extended delays due to customs clearance processes outside of our direct control, this does not diminish the impact this has had on your experience, and we’re sorry that communication and clarity around this did not meet expectations. We always aim to provide realistic delivery estimates based on average clearance times, however on rare occasions parcels can be held for significantly longer than anticipated.
We’re also sorry to hear that you felt left without clear updates or resolution. That’s not the experience we want for any customer, and we appreciate you bringing this to our attention. We have done an extensive search of our database and are unable to locate any orders or messages from you.
If you’re willing, please contact our support team at support@jshealthvitamins.com with your order details so we can urgently review the situation and assist further.
We’re also taking feedback like this seriously as we continue working to improve transparency and communication for our international customers.
Thank you for sharing your experience and again, we’re truly sorry for the frustration caused.
Polite and very efficient
Polite. Efficient. Listen to what you are asking and reply quickly and actually answer your queries. Nice to have an actual person to help, not a robot.
Highly recommend
January 16, 2026
Unprompted review
I have been trying to get in touch…
I have been trying to get in touch since December 22nd about cancelling a subscription. I was told they would be in touch within 2 to 4 working days. I realise that it was Christmas and new year, but it is now January 16th and I'm still getting the same reply. Extremely disappointed with the service.
January 16, 2026
Unprompted review
Reply from JSHealth Vitamins
Hi There! We are so sorry to hear you have not receive a response from our team. Our team do aim to get back to all enquiries within 1-2 business days. Can you please reach out again to support@jshealthvitamins.com and one of our lovely customer care agents will assist you further.
Vitamins and customer service that…
Vitamins and customer service that work :)
January 15, 2026
Unprompted review
It's a very serious brand
It's a very serious brand, thay take care about costumers. I had a problem with a product and they replaced it very quick. I really recommend their products
January 15, 2026
Unprompted review
Fast delivery and great product
Fast delivery and great product. Bloating and digestion greatly improved.
January 3, 2026
The best vitamins
The best vitamins! They actually work. I haven’t ever done a review for vitamins before but my hair has actually been growing!!!! I can notice it now. I must have been taking them now for around 3 months at a guess but the only things where I can actually see a difference and didn’t think they would even work as nothing before this made any difference.
January 2, 2026
I never got my package?
I never got my package?? Just subscribed you guys charged me and now I can’t track my package.
December 1, 2025
Reply from JSHealth Vitamins
Hi There! We are so sorry you have had trouble with this! We can see our lovely customer care team have assist you via email.
Should you have any further questions, please feel free to reach out to us on support@jshealthvitamins.com
With love & care,
xx
I have not received item tet
January 2, 2026
Reply from JSHealth Vitamins
Hi Melissa!
We are happy to see this parcel has now been marked as delivered.
If you have any further questions on this, please feel free to reach out to support@jshealthvitamins.com and one of our lovely customer care team members will assist you!
With love & care,
xx
These vitamins have helped me so much
These vitamins have made such a difference for me. I use the probiotic, detox and debloat (this one is a must), magnesium and recently started the Berbermine. Magnesium has help me sleep all night. Berbermine is new but I definitely feel like it’s helping me stay on track throughout the day with snacking.
January 2, 2026
Fantastic results
The hair supplements really do work. Menopausal age and felt my hair was thinning, now on my second jar, my hairdresser couldn’t believe all the new hair!! Customer service was excellent after I found some defect capsule cases, this was followed up the same day and a replacement jar sent out.
January 11, 2026
Unprompted review
Excellent product
My new favorite shampoo and conditioner! Such a thorough clean and heavenly light scent, the conditioner makes my hair so shiny!
January 2, 2026
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