Received email from Zalora that my package will be delivered today (Dec 18). Called the delivery agent, keeps ringing no answer and they put PROBLEMATIC CALL in update! Been calling the service for 2... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have 3 packages out there somewhere
I have 3 packages out there somewhere! The first has been being delivered for since 9-5-23, the 2nd was marketed as delivered at 22:56 pm received by (). Not sure where that one is. The 3rd hasn't been delivered apparently because of my inaccessible address, although they have delivered to this same location before (2weeks late). I can not get any one on either phone numbers that I was provided with, nor on either chat. This is the absolute WORST DELIVERY COMPANY EVER! EVER!.....EVER!
Worst Courier ever
Worst Courier ever. They keep on faking thier delivery status and Returning parcels to sender without contacting the recipient. They always tagged me unavailable in fact I did not receive any communication with them. My parcel is still missing for 5 days and I didn't get any word from them even the customer service 😡 WORST COURIER. WORST EMPLOYEES. WORST SERVICES. WORST CUSTOMER SUPPORT, WORST WORSTWORST
Worst company ever
Worst company ever. Can't trust then at all. A bunch of criminals who lie and cheat you
All JTexpress website are fraud
All JTexpress website are fraud. I ordered a worth of $400 cigarettes, but never received them. Please DO NOT fall for it. Save your money.
JTExpress Vietnam are thieves!!! WARNING
JTExpress Vietnam have kept me for almost 6 months.. they lost my package (someone from the local office stole it)
They will not reply my mails… and they keep saying the same thing on the phone.. nothing happens!!!
SHAME ON YOU JTEXPRESS Vietnam!!!
J&T KAPITOLYO WHY YOU KEEP ON TAGGING…
J&T KAPITOLYO WHY YOU KEEP ON TAGGING MY ORDER "Order was unsuccessful due to 【Customer is Not Available on holidays】" ARE YOU CRAZY? I DON'T RECEIVE ANY TEXTS OR CALLS COMING FROM YOUR RIDERS! 2 DAYS SAME TAGGED UNDELIVERED? YOU GUYS RUIN MY PRESENTATION FOR MY FAMILY. I ORDERED AHEAD OF TIME. THE CUSTOMERS SERVICE WAS UNHELPFUL THEY DON'T KNOW WHAT TO DO WITH MY COMPLAINT.
Jtexpress is a super reliable website…
Jtexpress is a reliable website with fast shipping. Highly recommended.
Great!
Professional riders, fast delivery, overall amazing service! (At least here in Cebu City) Under lockdown parin lugar namin pero matatapang mga delivery men ng J&T. Magte-text talaga sa iyo.
Very fast delivery even during Covid-19…
Very fast delivery even during Covid-19 GCQ. It only took 8 days from Manila to Davao.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








