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The Jubilee Mint Reviews 

335
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 107 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, knowledgeable, and professional, making interactions pleasant. Many people highlight the excellent service, noting the efficiency and ease of their overall experience. Consumers are also very happy with the product quality and the prompt delivery of their orders, which often arrive well-packaged and faster than anticipated. However, some customers also noted that products occasionally did not meet expectations, such as items being gold-plated instead of solid gold or smaller than anticipated. A few other people also felt that sales interactions could be persistent or overly chatty, sometimes extending conversations beyond what was desired.

What people talk about most

Product

Clients share positive opinions on product, with many expressing happiness with their coin purchases and... See more

Staff

Consumers find staff to be positive, often describing them as helpful, polite, and knowledgeable. Many... See more

Service

Reviewers highlight positive aspects of service, consistently praising its friendliness, efficiency, and... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers consistently praising the... See more

Order

People report positive experiences with their orders, frequently highlighting quick delivery times. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have a Very good young man who knows what I like to collect and rings me up when something's comes in that he thinks will interest me. Everything i have bought from you has been beautiful and my... See more

Company replied

Rated 5 out of 5 stars

I called after seeing a TV advert for a commemorative coin and spoke to Charlie. Charlie was friendly and helpful - he mentioned the other options available in the range. My order was received quickly... See more

Company replied

Rated 5 out of 5 stars

I phoned to place an order, delivery promised in two weeks, coin delivered five days later. Phone staff are always helpful and purchases well wrapped to avoid damage

Company replied

Rated 5 out of 5 stars

Something went wrong this time around. I ordered a set of 3 small solid gold coins with different crts. But the big gold coin was not solid gold. It was just gold plated! I immediately contacted the... See more

Company replied


Company details

  1. Coin Dealer
  2. Collectibles Store

Written by the company

The Jubilee Mint offers an exclusive opportunity to acquire the world's most coveted limited edition gold, silver, and commemorative coins. Based at our Head Office and Order Fulfilment Centre in Dorset, our founder brings over two decades of experience in sourcing the latest releases and highly sought-after secondary market pieces from across the globe. Our mission at The Jubilee Mint is to provide collectors like you with access to the most sought-after coins from both the United Kingdom and the international numismatic market. Each coin we offer has been meticulously hand-selected, ensuring that you have access to the most desirable and sought-after pieces available. As experts in both contemporary and historic UK coins, including favorites like the silver Britannia and gold Sovereign, The Jubilee Mint also boasts a collection of silver and gold coins from the world's most renowned mints. We specialize in Royal Family commemorative coins and regularly introduce new releases to mark significant British anniversaries and events. What sets us apart is our ability to commission new issue coins produced in strictly limited quantities while maintaining the highest quality standards. These exclusive coins are made accessible to our customers, providing you with the opportunity to own pieces that many other collectors may never have a chance to acquire. Furthermore, our strong relationships with respected secondary market suppliers mean that you can secure even the most desirable coins, even if they are sold out elsewhere. At The Jubilee Mint, we take pride in ensuring 100% customer satisfaction. Our friendly and professional Customer Services team is dedicated to assisting you in every possible way. All orders are backed by our 30-day no-nonsense money-back guarantee. Additionally, we offer an easypay instalment scheme on select items, allowing you to spread the cost of your purchase, making it both affordable and flexible for your convenience.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

335 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(335)

110 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Friendly and helpful

Great service. Great products, and a good knowledge of past coins, which I find very helpful

November 15, 2024
The Jubilee Mint logo

Reply from The Jubilee Mint

Dear Martin,

Thank you for taking your time to review our business; we very much appreciate your positive feedback!

If we can be of any further assistance, please contact us on 0800 038 5510 or customerservices@jubileemint.co.uk.

Best wishes,
The Jubilee Mint Customer Services Team

Rated 5 out of 5 stars

First class service and delivery

The items were just as described,no meaningless pretty words, delivered by royal mail,not chucked over fence,really really pleased.

November 20, 2024
Unprompted review
The Jubilee Mint logo

Reply from The Jubilee Mint

Dear Frank,

Thank you for taking your time to review our business; we very much appreciate your positive feedback!

If we can be of any further assistance, please contact us on 0800 038 5510 or customerservices@jubileemint.co.uk.

Best wishes,
The Jubilee Mint Customer Services Team

Rated 5 out of 5 stars

The staff are very sincere and helpful

The staff are very sincere and helpful, an easy buying experience.

November 14, 2024
Unprompted review
The Jubilee Mint logo

Reply from The Jubilee Mint

Dear Leszek,

Thank you for taking your time to review our business; we very much appreciate your positive feedback!

If we can be of any further assistance, please contact us on 0800 038 5510 or customerservices@jubileemint.co.uk.

Best wishes,
The Jubilee Mint Customer Services Team

Rated 3 out of 5 stars

Pestering calls have put me off

Would be 5 star, but once I have ordered one coin, I keep getting phone calls 2 to 3 times a day from them.
Obviously only trying to sell me more.
Not bothering to order any more, despite wanting to order one further set, but been completely put off.

October 31, 2024
Unprompted review
The Jubilee Mint logo

Reply from The Jubilee Mint

Dear Lee,

Thank you for taking your time to review our business; We are glad that you are happy with your initial purchase.

We have looked on our system and can see we tried to call you to confirm your second order, we have now updated our system so you will no longer receive calls from us.

If we can be of any further assistance, please contact us on 0800 038 5510 or customerservices@jubileemint.co.uk.

Best wishes,
The Jubilee Mint Customer Services Team

Rated 5 out of 5 stars

Beautiful coin

Beautiful coin. Well presented. Fast delivery. Thank you.

October 30, 2024
Unprompted review
The Jubilee Mint logo

Reply from The Jubilee Mint

Dear Stephanie,

Thank you for taking your time to review our business; we very much appreciate your positive feedback!

If we can be of any further assistance, please contact us on 0800 038 5510 or customerservices@jubileemint.co.uk.

Best wishes,
The Jubilee Mint Customer Services Team

Rated 5 out of 5 stars

Being polite and positive

Always nice people who work for the company and not ( pushy ) when they are trying to sell something All un all a very good company

October 25, 2024
Unprompted review
The Jubilee Mint logo

Reply from The Jubilee Mint

Dear Mark,

Thank you for taking your time to review our business; we very much appreciate your positive feedback!

If we can be of any further assistance, please contact us on 0800 038 5510 or customerservices@jubileemint.co.uk.

Best wishes,
The Jubilee Mint Customer Services Team

Rated 5 out of 5 stars

The Customer service lady Alicia was A1.

September 25, 2024
Unprompted review
The Jubilee Mint logo

Reply from The Jubilee Mint

Dear Simon,

Thank you for taking your time to review our business; we very much appreciate your positive feedback!

If we can be of any further assistance, please contact us on 0800 038 5510 or customerservices@jubileemint.co.uk.

Best wishes,
The Jubilee Mint Customer Services Team

Rated 5 out of 5 stars

It was easy to use and good value for…

It was easy to use and good value for money

September 10, 2024
Unprompted review
The Jubilee Mint logo

Reply from The Jubilee Mint

Dear Adrian,

Thank you for taking your time to review our business again; we very much appreciate your positive feedback!

If we can be of any further assistance, please contact us on 0800 038 5510 or customerservices@jubileemint.co.uk.

Best wishes,
The Jubilee Mint Customer Services Team

Rated 5 out of 5 stars

Ordering was easy

Ordering was easy , great products , packed well and arrived on time , very pleased

August 9, 2024
Unprompted review
The Jubilee Mint logo

Reply from The Jubilee Mint

Dear Michael,

Thank you for taking your time to review our business again; we very much appreciate your positive feedback!

If we can be of any further assistance, please contact us on 0800 038 5510 or customerservices@jubileemint.co.uk.

Best wishes,
The Jubilee Mint Customer Services Team

Rated 5 out of 5 stars

Easy to order

Easy to order , good delivery time

July 19, 2024
Unprompted review
The Jubilee Mint logo

Reply from The Jubilee Mint

Dear Peter,

Thank you for taking your time to review our business; we very much appreciate your positive feedback!

If we can be of any further assistance, please contact us on 0800 038 5510 or customerservices@jubileemint.co.uk.

Best wishes,
The Jubilee Mint Customer Services Team

Rated 5 out of 5 stars

all very helpful the price.of coins…

all very helpful the price.of coins is good

July 3, 2024
Unprompted review
The Jubilee Mint logo

Reply from The Jubilee Mint

Dear Mr Sargent,

Thank you for taking your time to review our business; we very much appreciate your positive feedback!

If we can be of any further assistance, please contact us on 0800 038 5510 or customerservices@jubileemint.co.uk.

Best wishes,
The Jubilee Mint Customer Services Team

Rated 5 out of 5 stars

faster delivery than expected the…

faster delivery than expected the person i spoke to was very polite and very helpful

June 22, 2024
Unprompted review
The Jubilee Mint logo

Reply from The Jubilee Mint

Dear Mr Iveson,

Thank you for taking your time to review our business; we very much appreciate your positive feedback!

If we can be of any further assistance, please contact us on 0800 038 5510 or customerservices@jubileemint.co.uk.

Best wishes,
The Jubilee Mint Customer Services Team

Rated 5 out of 5 stars

Ordered a gold coin not long ago

Ordered a gold coin not long ago, shortly after, received a call and offered another coin recently released. After a discussion decided to purchase new coin as well. Pleased with overall experience.

June 5, 2024
Unprompted review
The Jubilee Mint logo

Reply from The Jubilee Mint

Dear Mr VerKuilen,

Thank you for taking your time to review our business; we very much appreciate your positive feedback!

If we can be of any further assistance, please contact us on 0800 038 5510 or customerservices@jubileemint.co.uk.

Best wishes,
The Jubilee Mint Customer Services Team

Rated 5 out of 5 stars

I received what I ordered and in time…

I received what I ordered and in time for my sister's birthday my sister was very pleased with her birthday present
Yours sincerely Frederick Flemming

June 10, 2024
Unprompted review
The Jubilee Mint logo

Reply from The Jubilee Mint

Dear Frederick,

Thank you for taking your time to review our business; we very much appreciate your positive feedback!

If we can be of any further assistance, please contact us on 0800 038 5510 or customerservices@jubileemint.co.uk.

Best wishes,
The Jubilee Mint Customer Services Team

Rated 5 out of 5 stars

Staff members always helpful and…

Staff members always helpful and understand which order I want to purchase on limited budget and never any doubt about future orders.

June 14, 2024
Unprompted review
The Jubilee Mint logo

Reply from The Jubilee Mint

Dear Derek,

Thank you for taking your time to review our business; we very much appreciate your positive feedback!

If we can be of any further assistance, please contact us on 0800 038 5510 or customerservices@jubileemint.co.uk.

Best wishes,
The Jubilee Mint Customer Services Team

Rated 5 out of 5 stars

A very good company

Excellent customer service fast delivery and excellent quality products and would highly recommend to all family and friends

May 21, 2024
Unprompted review
The Jubilee Mint logo

Reply from The Jubilee Mint

Dear Gerard,

Thank you for taking your time to review our business; we very much appreciate your positive feedback!

If we can be of any further assistance, please contact us on 0800 038 5510 or customerservices@jubileemint.co.uk.

Best wishes,
The Jubilee Mint Customer Services Team

Rated 5 out of 5 stars

Ease of ordering

Ease of ordering; Speedy Delivery of beautiful coin

April 25, 2024
Unprompted review
The Jubilee Mint logo

Reply from The Jubilee Mint

Dear Robert,

Thank you for taking your time to review our business; we very much appreciate your positive feedback!

If we can be of any further assistance, please contact us on 0800 038 5510 or customerservices@jubileemint.co.uk.

Best wishes,
The Jubilee Mint Customer Services Team

Rated 1 out of 5 stars

Sent items that I have not requested

April 20, 2024
Unprompted review
The Jubilee Mint logo

Reply from The Jubilee Mint

Dear Ms Wilson,

An order was placed by you on the 18th April which was shipped the same day.

We have tried to contact you on several occasions to help clear up the confusion.

Please contact us on 0800 038 5510 or customerservices@jubileemint.co.uk and we will be more than happy resolve this matter to your complete satisfaction.

Best wishes,
The Jubilee Mint Customer Services Team

Rated 5 out of 5 stars

The coin is exquisite

The coin is exquisite, I am very pleased with it

April 21, 2024
Unprompted review
The Jubilee Mint logo

Reply from The Jubilee Mint

Dear Sylvia,

Thank you for taking your time to review our business; we very much appreciate your positive feedback!

If we can be of any further assistance, please contact us on 0800 038 5510 or customerservices@jubileemint.co.uk.

Best wishes,
The Jubilee Mint Customer Services Team

Rated 5 out of 5 stars

Very impressed with my coins so far…

Very impressed with my coins so far .Really liked the D day coin set.

March 15, 2024
Unprompted review
The Jubilee Mint logo

Reply from The Jubilee Mint

Dear Colin,

Thank you for taking your time to review our business; we very much appreciate your positive feedback!

If we can be of any further assistance, please contact us on 0800 038 5510 or customerservices@jubileemint.co.uk.

Best wishes,
The Jubilee Mint Customer Services Team

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