JUCY Campervan & Motorhome Hire - Christchurch Reviews 70

If I could give 0 stars I would. There was a mouse in our van and the power didn’t work. They didn’t want to offer any compensation nor pay for the powered campsites we paid for even though the van’s power didn’t work. The customer service is awful and trying to scam with bad replies and gaslighting. Could never recommend them.

Our experience with renting a campervan with Jucy in New Zealand was not so good and I would generally not recommend renting a campervan with them. The campervan we got when we started our trip in Christchurch had a lot of defects, including a non-working stove, a very blocked sink (which is obviously a big problem when cooking 3 meals per day in the campervan), some curtains which could not be closed, some missing items (pan, storage items, etc) and some other minor issues. We spent a lot of time of our holidays trying to fix these issues ourselves and we also asked for some support from Jucy. They did provide support and it was fine. They suggested to get assistance somewhere but we declined because we did not want to spend some precious time of our limited holidays driving somewhere and spend hours there to get the issues fixed. We preferred to live with the issues instead.
The question is how come can they provide a campervan with so many issues from the start? There is clearly a bad job from their side in checking the vehicles before giving them to their customers or maybe they just don't care?
At the end of the trip, I asked for a compensation and they refused to give anything, arguing that they could not compensate because we declined the assistance they offered. I tried to explain them many times that the campervan had defects from the very start of our trip and that it was not like if the defects happened during the trip, but they insisted that no compensation was possible. Very disappointing, I think they should have made a gesture and give at least something symbolic.
If I had to rent a campervan again in New Zealand, I would not choose Jucy again.

We had an extremely disappointing experience with JUCY, and I would strongly advise others to think twice before renting their vans.

From the start, their van was clearly not in proper working condition. The alternator was faulty, which led to multiple breakdowns during our trip. We were first stranded in Harihari for hours with little meaningful help. The roadside assistance sent by JUCY was completely inadequate—they didn’t properly assess the issue and just attempted a jump start, which obviously didn’t fix anything.

Because of this, we were forced into unplanned, paid campsite stays and had to go out of our way to find help ourselves. Even after a temporary battery charge from a local mechanic, their van broke down again within 30 minutes because the alternator was never fixed. We ended up needing multiple tows and lost entire days of our trip sitting around garages waiting for repairs.

Throughout all of this, JUCY’s communication and support were extremely poor. We were left to deal with the situation ourselves most of the time, which is not what you expect when renting a vehicle for a road trip.

On top of the major mechanical failure, the overall quality of their van was below expectations. The fridge only lasted a couple of hours when not plugged in, making it unreliable for travel and adding further inconvenience.

Due to the time lost dealing with breakdowns, we had to completely miss key destinations like Abel Tasman and Arthur’s Pass—places we had planned our trip around. This was incredibly frustrating and disappointing.

Overall, this experience felt like we were given a poorly maintained vehicle and then left unsupported when things went wrong. It significantly impacted our trip, cost us extra money, and caused unnecessary stress.

I would not recommend JUCY based on this experience.

Amendment: this story worth details.
Executive summary: do NOT rent a Jucy or StaRV van ever! Or you will spend your vacation in workshops, with road assistance, and on the phone with Jucy customers support.
I rent a motorhome for 4 weeks.
After 5 days, the batteries was flat. It caused my family and I to spend 1 night in a hotel while the battery was charging in a workshop. We also realized that the fire extinguisher was missing, so we purchased on.
12 days later, it is happening again. The road assistance specialist mentioned that the motorhome needed a deep electric analysis because something was consuming energy from the engine battery even when the engine was off.
I called Jucy, I had Mel on the phone, and she literally told me to wait for more instructions and hang up the phone. After hours of negotiations on the phone, Jucy agreed to organize a swap. The bus arrived at 8:50pm, it was about to be completely dark. We agreed with the driver to do the swap in the morning. When doing the new bus inspection, I called Jucy to understand how to fold the sofa at the back into a bed. As a result, the table that would help to create a bed was missing. Furthermore, after 100km drive, a message on the driver screen mentioned “break force distribution visit workshop”.
We will return the bus before the end of our rental to end this nightmare.

Totaly bad service during the Rent!
Fridge was broken and there was no possibility to get with Jucy in Contact.
We had expectet to stopp where we wanted, so with no Firdge we had to stay on Campgrounds! Old Car,our had 245000 KM. on the Meter....

Toilet leaked urine into the bathroom. Roof leaked. Gas heater stopped working. We didn't report this during our trip but did so when returning the motorhome. Employee told us that we should apply & receive compensations because what we experienced was not good enough. However management thought differently - because we didn't report it IMMEDIATELY we were not entitled to any compensation refund. Disappointing in not only the motorhome itself but the after care management.
Won't be using this company again unfortunately

I hired a Jucy campervan in October 2025 and reported multiple issues starting on 10 October. These included: water leaks inside the vehicle (shower/toilet wall and driver and passenger footwells), a faulty sliding side door that often jammed and could only be opened from inside by reaching through the window (which soon also stopped opening), a non-functional forward collision warning sensor, a broken crockery drawer rail with loose screws, a broken latch on another drawer, and multiple missing curtain clips.

Jucy’s response times were slow, with long delays of 1–3 days between emails. Instead of arranging a repair promptly, we were told to visit hardware stores to buy sealant and attempt our own temporary repairs for a $30 reimbursement. We were also asked to divert our route to visit distant repair locations despite providing our travel itinerary early in the trip. On 14 October, Jucy said they would arrange a repair near Manapouri, but after that email, communication stopped. As of 21 October, there has been no response for 7 days and no resolution.

This has now delayed our attempts to resolve the matter and resulted in a vehicle that was not as advertised or fit for purpose. Very disappointing experience due to poor response times and unresolved safety issues.

I would not recommend using this company. My partner and I were provided with a camper van that had issues with tracking, so was veering off the road, and also the domestic battery wasn’t working so we couldn’t charge things even when connected up to the mains at campsites. We returned the van and were provided with alternatives, all of which had black mould in the bathroom and on the roof on the inside of the van. They refused to give us a refund. I am not one to complain about services usually but I don’t want people to have this experience.

I rented a campervan from Jucy in late September 2025, and the experience was appalling from both a safety and health perspective.

The first vehicle supplied had dangerous steering and tracking issues, making it unsafe to drive. Jucy staff admitted this after attempting repairs for over 2.5 hours and being unable to fix the fault.

They then offered several replacement vans — each one visibly contaminated with black mould on interior surfaces. Their staff acknowledged that other vehicles had the same issue, while attempting to claim the marks were “just stains.” Even after I offered to pay extra for a newer or clean van, I was told none were available.

At that point, I had no safe or habitable vehicle, and my trip was effectively ruined. Jucy’s eventual response was to refund only one day’s hire — despite failing to provide any vehicle fit for purpose.

The combination of mechanical safety faults and black mould exposure raises serious concerns about Jucy’s fleet condition and maintenance standards. Health and safety should never be compromised to this extent.

Travellers deserve to know the risks before booking — based on my experience, I would strongly caution anyone against renting from Jucy until they address these serious issues.

You get what you pay for I guess. They have the cheapest campervans around with lots of leniency for driver restrictions, so you get very poor service and bad campervans in return.

General Comments on the van
Pros
- Van was mostly good for the price and had everything as advertised.
- Kitchen area worked well
- beds were mostly comfy
- Surround sound speaker system was cool although reverse camera would've been much more useful
- Plates, mugs and utensils provided
- bedding provided was comfy

Cons
- No reverse camera
- No battery level indicator on our model
- Very tight fit for 4 people, I wouldn't go above 3 unless you want to be packed in like sardines
- No seatbelt for the middle front seat. We saw other jucy vans with people in it so we presume our van was the exception

Personal Experience with our Van and ajicy Services
- Water tap didn't work for the entire duration of trip (1 month). I went to Jucy to get it repaired twice and both times it stopped working about a day later. No reimbursement given
- Snow chains provided were broken. They slipped off the wheel and caused damage to the underbody of the van. Despite being provided broken chains and having standard insurance we were told we had to pay for the damages totalling $600.
- Absolute clowns working for the incident claims team. Took them over a month to send an invoice for the damages, to which they said they couldn't find my claims form although I had proof of them having at the time of the damage. They then double charged me for the snow chain replacement an additional $200 that I had to follow up on to get refunded. No apologetic remarks from them despite numerous mess ups.

Overall not bad if you want a budget camper so long as you keep your expectations low and dont mind the occasional thing not working. However if something goes wrong and you have to deal with their team, be prepared, that is where most of the negatives lie

If i was able to give this company ZERO stars I would! we hired our van from Christchurch for around 2 weeks to which we had no working USB ports and we had exposed electrical sockets and broken window covers leaving us exposed. We also had a significant roof leak which forced us into hotels on the last 4 nights of our trip.

This review reflects the same as the others, that you are promised compensation in the office and told to email the operations / feedback email addresses where you are absolutely IGNORED!

Avoid this company at all costs they are an absolute disgrace - save your money and go elsewhere to avoid a terrible experience and to avoid driving in vans that are not roadworthy!

As other people state in the comments. If it is well all is well. Unfortunately, a lot is not well. No compensation, no regards, no service.

Watch out with star RV's too. It is the same company!

Camper van provided leaking during rain. Contacted to customer service and no response. Customer service in this company is a joke. Even you have to pay little extra go with the better one. Never go with Jucy.

Our experience with JUCY was very disappointing. The van had numerous issues: leaking windows (which we had to tape ourselves), a fridge that stopped cooling, a non-functional shower, broken curtain fasteners, dirty kitchenware, and missing essential items like a peeler or cutting board.

Even after following their recommendations (plugging in every 3 nights), the battery was not charging properly, and the fridge drained all power — confirmed by a mechanic we visited at our own expense. JUCY advised us to send a summary by email, which we did… but no one ever replied, even after multiple follow-ups.

We expected much more from a professional rental company, especially after paying for powered sites and enduring all these issues. Unfortunately, we cannot recommend this service and will not rent with them again.

The only honest review you need to read today about Jucy Crib rental in Christchurch. Service was relatively fast upon check-in/check-out—not the best, but hey, you can't expect perfection.

You get what you pay for, these aren’t the newest campervans, and not everything will be ideal. These cars are constantly in use, but the value for money is definitely worth it.

Pickup and drop-off from the airport were smooth, and everyone was nice and polite. The car didn’t give us any trouble, despite having many kilometers on it. We loved all 15 days of our South Island trip, covering 3,600 km, and would book with Jucy again in a heartbeat.

Don’t pay attention to bad reviews from people complaining about small things—those are the kind of people who complain about everything. Jucy was definitely a great choice for us!

We hired a large camper van for two weeks from Jucy at Christchurch airport. The pickup was a little lengthy (2hrs) as there were minor issues with the van which were sorted out. Mary at reception was a superstar she was friendly and helpful, hence the forth star, The van was on the older side but lasted our trip with no mechanical issues, driving was easy and comfortable. Besides the contents of the T&Cs I feel the customer should be informed verbally about diesel fuel tax and that the vehicle will be replaced with another if there are aircon problems, roof water leaks etc. The person who conducted the pre-delivery hand over was not experienced and could not answer pertinent questions about the operation of the van. If I was not technically minded and vehicle savvy I would have struggled with a few things. Overall I was satisfied with my experience with this company and the customer service I received after returning the van.

We were impressed with the service when we picked up our camper-van, especially since prior reviews had been rather harsh about staffing problems. In contrast, the Jucy reps were fully on- top of their game & got us on the road in maybe 20 minutes. We should have asked more questions about the toilet operation, and the staff forgot to give us the toilet chemicals. The van was a bit worn mechanically, with slightly loose steering and bouncy shocks - it took strict attention to drive safely on some of the narrow twisty roads. But overall it performed pretty well. We had a minor leak during rainy weather, at the right side of the upper bunk. We found the lower bed much more comfortable than the upper bunk. Upon returning the van, once again the staff service was professional and quick. Overall, we’re well satisfied with Jucy.

3 week rental Jan-Feb 2025. Pick up went badly - booked to pick up 9:30am didn't get van till 4pm Staff in Christchurch tried their best but understaffed & overworked Van had numerous issues including mechanical problems but no replacement available so had to nurse it through till end of rental. Staff in Auckland also overworked & understaffed. Post COVID Jucy has grown too fast & can't keep up with demand. Vans not getting proper checks & fixes before being sent back out. Rented from them in 2013 as well but 2025 definitely a worse experience & wouldn't recommend them until they've fixed staffing & servicing issues.

Understaffed... kept waiting well over an hour to.pick up the car.. prebooked so.they knew were were coming.
Drop off even worse dropping off.. waited to hand keys in... waited over 40 minutes in the shuttle to be taken to the airport.... we ended up calling a taxi.

So understaffed it's beyond ridiculous

The van was absolutely perfect and we had a fab time exploring New Zealand HOWEVER the company were awful to deal with, massive wait times picking the van up (over 5 hours) with limited communication. They are severely understaffed and this shows through the staff that are working there currently. We were lucky to not have any problems with the van when we had it but many other reviews say they did and the company didn’t help at all, we read this in a review book which we noticed had since been removed when we returned the van. Was given a very basic show around of the van as they didn’t have the correct paperwork to give us, was just told to look online for anything else but couldn’t find anything that was of any help. We went away during the 5 hour wait and was given a contact number on a piece of paper. On back of paper was a whole transcript of another clients confidential information, the issues he faced and the amounts he was charged for said issues. Had to pay out for ad blue twice costing appx £50 and had to wait until van return for this to be deducted from another bill which was an additional cost per mile that you aren’t made aware of until van pick up. Service requires a top down review being one of the biggest for motor rentals in New Zealand.