JUCY Campervan & Motorhome HireReviews 

Charged after hire for not emptying a toilet canister I don’t use the entire trip. Staff were rude about it and basically lied about the hand over. Nothing short of thieving in my book

My car broke down in 90 km north of Winton in Queensland
No replacement car was available,
Initially Jucy consultant took some responsibility and promised to pay for my trip back to Cairns in public transport. It involves taking 2 separate buses over 4 days as the buses do not run daily. They also approved to cover 2 out of 4 nights of hotel accommodations on the way.
Based on their approval I paid 270 dollars for 2 nights in a hotel in Winton where I am currently waiting for the first bus.

At 9.28pm, long after I checked in Winton hotel,I received a message from Dan B -senior consultant, saying that once he escalated the issue, Jucy management decided that they would no longer cover any additional costs at all - no transport back to Cairns, no hotels.
Yes, I checked in into a hotel Jucy senior consultant approved, yet at 9.28pm I was informed that they reversed their decision and they would not reimburse the hotel charges.

This is how Jucy management treats their clients. Jucy old car brakes down in the Outback, the company cannot provide a replacement vehicle and Jucy management tells you “Manage yourself mate, no help from us whatsoever ”

It means I have to spend 21 hours on 2 buses to get back to Cairns airport, all at my own expense-around 350 dollars and pay for 4 nights in hotels on the way - ie. spend another 570-600 dollars on accommodation.

And Jucy? They offer to refund the rental cost of the car which broke down on day 4 of my holidays and left me stranded in the middle of nowhere.

Dan B from Jucy finished his email saying “we are happy to help”.
It sounded like a sarcastic joke.

Official complaint will follow as customers cannot be treated this way in Australia.

You get what you pay for I guess. They have the cheapest campervans around with lots of leniency for driver restrictions, so you get very poor service and bad campervans in return.

General Comments on the van
Pros
- Van was mostly good for the price and had everything as advertised.
- Kitchen area worked well
- beds were mostly comfy
- Surround sound speaker system was cool although reverse camera would've been much more useful
- Plates, mugs and utensils provided
- bedding provided was comfy

Cons
- No reverse camera
- No battery level indicator on our model
- Very tight fit for 4 people, I wouldn't go above 3 unless you want to be packed in like sardines
- No seatbelt for the middle front seat. We saw other jucy vans with people in it so we presume our van was the exception

Personal Experience with our Van and ajicy Services
- Water tap didn't work for the entire duration of trip (1 month). I went to Jucy to get it repaired twice and both times it stopped working about a day later. No reimbursement given
- Snow chains provided were broken. They slipped off the wheel and caused damage to the underbody of the van. Despite being provided broken chains and having standard insurance we were told we had to pay for the damages totalling $600.
- Absolute clowns working for the incident claims team. Took them over a month to send an invoice for the damages, to which they said they couldn't find my claims form although I had proof of them having at the time of the damage. They then double charged me for the snow chain replacement an additional $200 that I had to follow up on to get refunded. No apologetic remarks from them despite numerous mess ups.

Overall not bad if you want a budget camper so long as you keep your expectations low and dont mind the occasional thing not working. However if something goes wrong and you have to deal with their team, be prepared, that is where most of the negatives lie

Hired the Polaris 6 mid August 2025 for 8 days with my family and 2 grandchildren.
First night the van leaked on the back bed.
The brake fault light also went on and remained on.
No power for one night.
Had to change our entire itinerary.
Stopped in Wanaka and stayed at a park on a powered site.
My son in law connected to power at a stop. Pulled out the cord to plugged it in and the other end still had live wires from pulled out from another van. His quick thinking to not
Touch the LIVE END saved his life!!
Gauges for fresh and grey water didn’t work.
I could go on but the list is too long.
All these issues were passed onto the operations hub from the first problem. Promises of someone coming to help but no one ever did.
In the end we were asked to bring the van back to Queenstown. A whole day it took to get another van which wasn’t the same size as our first van. Asked if we could just keep the other van after they fixed a list of issues with it but they said NO. Get this, they were not
Concerned about us driving around the country with the brake fault light on but wouldn’t let us take it again and wouldn’t come out and assist when we first mentioned it to them (even though they said they would).
Given we only had a couple of days left of our trip reluctantly we took the other van. This van was smaller and even had a couple of issues. We didnt bother mentioning them to them as we knew by then it wouldn’t have been attended to!!
I am about to take the electrical situation to an authority in NZ as I actually had nightmares just from the thought of what COULD have happened that night hooking up to the power.
I would not rate this company at all and will not
EVER be going through them again.
They have promised a refund but at this stage I have not heard back from them.

Avoid at all costs!!!!!!!!
I rented a van from JUCY for a road trip. THIS TURNED INTO AN ABSOLUTE NIGHTMARE! No matter what you do, do not use JUCY. Already on day 2, the car broke down on the highway. Customer service was TERRIBLE. We were stuck on the highway for 3 hours waiting for a tow truck, because all the electrics were dead. The hazard lights didn’t work, and there was no warning triangle or safety vest in the car. This created an extremely dangerous situation both for us and for other drivers. The car broke down around 3 PM, and we didn’t get it back until 1 PM the next day. Because of this, we missed several places we had planned to visit. Just one hour after we got the car, the battery warning light started flashing again. They told us to just keep driving and didn’t take us seriously. They also refused to give us any compensation when we wanted to end the rental. We were stuck again in a small town and couldn’t visit the places we wanted.
The next day we managed to get to Airlie Beach, but when we drove away from there, the car started failing AGAIN. It had to be towed again!!!! They told us it would take days to fix, and wanted us to wait hours until they could arrange another vehicle. This was out of the question, and we asked to end the contract. Even though they completely ruined our trip, they only refunded us for the remaining days – nothing for the ruined part of the journey.
Throughout the whole experience, the customer service was shockingly bad. The staff on the phone were rude and disrespectful. They even refused to give us documentation of the breakdowns, which we needed for our own insurance.
I wouldn’t wish JUCY on my worst enemy. Never rent from them.

The camper was old, it stank, the gas burner didn't work properly, nearly all the curtains had to be fixed with duct tape because the buttons were broken or missing. We were really excited about our trip through New Zealand, but Jucy made us try very hard to enjoy it. You pay a lot of money for a camper but basically get a clapped-out piece of metal on wheels, and the service is terrible, everyone is grumpy, probably because they receive so many complaints about the stuff they rent out... LOOK FOR ANOTHER OPTION THAN JUCY IF YOU'RE GOING TO TRAVEL!

JUCY car rentals were absolutely shambolic and disgraceful to deal with and I would recommend to avoid them at all costs.

They will do everything in their power to keep their deposit and tried to charge me $3000 because of a crack in the windscreen that had been there already when I picked up the car.

Their customer service was appalling particularly Fernanda who was incredibly unhelpful and difficult to deal with. I would definitely not recommend them and will be spreading the word.

Awful company. They fined me $90 for a call out fee even though I was assured that my “Stress Free Cover Plus” would cover all fees for this! On top of this they gave me a car that was on its last legs, obvious scratching along all of the outside of the car, brown stains along the roof interior, ripped back seat covers and the front bonnet was coming out. They clearly don’t care for the customers as much as they do the revenue.

Extremely Disappointing Experience with JUCY – Safety & Hygiene Concerns Ignored

Unfortunately fell far below the standards we expected, especially having had a great experience hiring in the past.

From the outset, the vehicle presented multiple serious issues:

Rear Suspension: Constant squeaking that made us question the safety and roadworthiness of the van.

Black Mould: There were visible mould stains and patches of black mould inside the vehicle. Completely unacceptable in any rental, and downright dangerous for my partner, who has a respiratory condition and is highly sensitive to mould.

Rear Doors: Both rear doors were extremely difficult to open, adding to our frustrations.

We contacted your after-hours support line on Day 1 and requested a vehicle swap. We were not advised that this was even an option, leaving us stuck with a substandard and potentially unsafe vehicle for the entire trip.

When returning the van, we again raised our concerns and were told by your staff that we should be entitled to compensation. We’re still awaiting confirmation on this. They also mentioned that mould stains are to be expected in a vehicles in Cairns.

This experience was both disappointing and unacceptable, not just due to the condition of the vehicle, but the lack of support we received during the hire. We sincerely hope JUCY takes this feedback seriously.

We will not be hiring from JUCY again unless there is a clear improvement in vehicle maintenance, hygiene, and customer care.

The vehicles available are in a shocking and unsafe condition. We had to change vehicle halfway through our trip and only receives a measly sum in compensation.

We have since been charged for an AA call out with a dead battery. The battery had to be replaced two days after this callout. The mechanic, upon seeing the battery, highlighted that this was in fact the wrong battery for the vehicle!

Please avoid!

We put our trust in JUCY when we hired a campervan for a winter trip through New Zealand, expecting a roadworthy vehicle that could handle the harsh seasonal conditions. What we got instead was a complete disaster that nearly cost us our lives.

From day one, the van proved to be dangerously unfit for the road. We lost control multiple times on straight, de-iced roads — and it wasn’t just us. A local road worker pulled us aside to tell us flat out: this vehicle should never have been on the road. That’s not just disappointing — that’s criminal negligence.

The mechanical and structural issues were endless:

The roof leaked, soaking our bed and sleeping gear.

The hose for draining grey water was broken, leaving us stuck with stagnant waste.

The shower was completely non-functional.

Worst of all: there was a GAS LEAK. That’s not just an inconvenience — that’s a serious, potentially deadly hazard.

This wasn’t just a bad experience. It ruined our trip. We had no choice but to cut it short and return home early after what can only be described as a near-death experience. JUCY’s negligence, lack of maintenance, and disregard for customer safety is unacceptable.

Do not trust JUCY with your safety or your holiday. They clearly do not inspect or care for their vehicles properly. This company is an absolute disgrace and should be held accountable before someone actually dies.

Pros - Cheapest big company van rental (but you get what you pay for), staff are friendly, with the extra insurance check out and in very easy and quick (in hindsight too quick didn't really tell us how to make the bed etc), they paid for a replacement gasmate bbq when ours broke, you can stand up in the van

Cons - very poor build quality and space lay-out. The van is massive but they utilise the space so so poorly. No clothes storage. No bin. Gas BBQ is in a box you have to take out every time (unlike other vans we have rented where its just a pull out draw.
Bed is a massive massive faff to make everything. It involves removing a 3 part table and then rearranging loads of cushions before putting a sheet on.
Again other vans just utilise the space way way better!

Hired a car from Jucy in Brisbane. Jucy advertised this as a “Toyota Corolla or similar”, with an accompanying picture of a current/late model Corolla. The reality? We were handed the keys to a 2016 Hyundai Accent with nearly 300,000kms on the clock – and it looked like it (bear in mind these models stopped being sold in Australia after 2019). Large chunks of paint missing, signs of having been in accidents (bumper panels not fitting flush), and generally very tired looking. It also came with a mix of cheap ‘n’ very nasty tires (Winrun on the front and Haida – never even heard of this brand – on the rear) that were so bad it was actually very tricky to pull away from a stop in the rain without spinning the front wheels. To boot, the wipers were well past their best and actually made things worse when turned on – the car was borderline roadworthy and certainly outright dangerous in the wet. Oh, and obviously no mod cons such as sat nav or even a reversing camera. And the cost was only marginally lower than bigger, more reputable companies like Avis and Budget. I’ll never try to save money by renting from Jucy again and I’d urge you to do the same after reading about this experience.

Rented a Jucy Chaser for 3 weeks with 3 people over all.

The Chaser is not suited for 3 people despite being marketed as such. The middle seat is not suitable for anyone over 5’3 and it’s physically impossible for anyone over 6ft.

There is also not enough room for 3 large bags and 3 small bags as is advertised. We constantly moved one bag between the passenger seat and the main living area depending on what area was being used.

The camper was constantly damp with huge issues with condensation. At some points the felt ceiling would be so damp that it would be dripping water down into the rest of the camper. No amount of ventilation or use of the heater (acquired for an added cost) resolved this. Some mornings a large stream of water would pour out of the camper when the door was opened (whether this was an issue with condensation build up or a general water leak that the camper seemed to have is unknown). The bag storage area was constantly wet and anything stored in it being damp.

The hose provided also did not have the correct adapters for 3/4 of the campsites we visited which made filling the water a harder task than need to be. Most campsites used the same taps so it is bizarre that Jucy could not provide the correct adapters.

When dropping off the camper we were asked if we had had any issues. When we mentioned the damp the staff member just moved on to asking why we hadn’t stripped the bedding. A request which was not mentioned anywhere in the return instructions and makes me think the campers are not thoroughly cleaned before being given to the next customers.

Next time we would not use Jucy. Maui campers provides larger campervans for the same price or slightly more.

This company spoiled our once in a lifetime holiday with dirty campers, that were poorly serviced and maintained.
Our first RV was collected in Auckland, but this had so many faults with it that they finally agreed to swap it for another when we got to Christchurch. However this one was no better, just different problems!!
We had a host of complaints including, but not limited to, no hot water for the first three weeks, leaky windows making beds wet, loose fittings, doors and drawers, filthy dirty cupboards and tables, no privacy curtains across double bed, previous renters dirty underwear left in cupboards, dirty coffee cups left in cubby holes by Jucy staff, poor assistance/explanations by Jucy staff, excess cushions taking up valuable space, outside cubby holes that didn't lock leaving our possessions insecure, fridges that failed to keep goods cold and cookers that didn't grill or work on hot plates, even when plugged into 240v supply.
We received little support or understanding from Jucy or Star RV and wasted far too much of our valuable holiday time waiting around in dirty depots so that they could see if they could fix at least some of the problems they had given us. There solution for the faulty water heater was to provide me with a screwdriver so that i could fix it myself!!!
i complained to them on many occasions and did receive a small amount of compensation but they started quoting small print in order to avoid adequate recompense even though they could not argue with the 18 photos i sent as evidence of the dirty and faulty campers.
i would never use this company again and would advise anyone thinking of using them to think again.

If i was able to give this company ZERO stars I would! we hired our van from Christchurch for around 2 weeks to which we had no working USB ports and we had exposed electrical sockets and broken window covers leaving us exposed. We also had a significant roof leak which forced us into hotels on the last 4 nights of our trip.

This review reflects the same as the others, that you are promised compensation in the office and told to email the operations / feedback email addresses where you are absolutely IGNORED!

Avoid this company at all costs they are an absolute disgrace - save your money and go elsewhere to avoid a terrible experience and to avoid driving in vans that are not roadworthy!

Not impressed!
We hired a van from Christchurch New Zealand for two weeks and virtually everything didn't work properly - vehicle tragically underpowered (spot the traffic queue up every hill) no cooker, no saucepans, no USB chargers, no sink draining, broken chairs, a toilet right opposite the fridge (do they really think you can use this?), dirty fridge (not cleaned) etc etc.
During our trip the Customer Services people were "very concerned" and said we should claim compensation at the end of our trip. When trying to do so, we were completely blanked by Jucy. They refuse to respond to emails once you have returned the van.
We had a brilliant holiday despite Jucy, rather than because of them.
Do yourself a favour and book with a more reputable company.

Only one star just for the people at the office. Worst car rental company in Australia! We were rented a vehicle that was just bracking down an had serious safety defects. Handbrake, break not working properly, doors sliding open when driving,… Worst car rental company in Australia. We were rented a vehicle with serious safety defects. Upon return, these defects were confirmed and documented. Juicy generally doesn't respond to emails. All contact is blocked. Worst customer service ever. We reported all of this at the office. One day the key just broke of.. They told us to drive back and change the car. We lost two days because of this and it took 4 more cars before we found one that would do. But still not rental worthy!! Juicy respondent quite quick in the beginning but the moment pure rental was over they never responded back again. They promised compensation but we never saw anything. Worst customer service after dropping of the car, all words but No deeds..

As other people state in the comments. If it is well all is well. Unfortunately, a lot is not well. No compensation, no regards, no service.

Watch out with star RV's too. It is the same company!

I had a horrible experience with this rental company that ruined a day of my holiday altogether. My original vehicle broke down and I was left waiting all day for the company to supply me with a replacement vehicle. During all of this time, customer service provided little to no information as to the status of my replacement vehicle which added to the stress and frustration.

The replacement vehicle came late at the night, in very poor on the outside condition - it was extremely dirty, had headlights that barely worked (due to the buildup of dirt and grime), and had less than half of a tank of fuel. The heating barely worked, which made the vehicle unusable, as I had intended to use it for part of my travel plans that I had previously planned.

In the end, the company would not even provide reasonable full day compensation despite having lost a full day of travel and use of a service that I had paid for. Their response was devoid of any empathy or accountability, and rather pushed the issue away rather than resolving it appropriately.

I cannot recommend the rental company. Poorly maintained vehicles, disorganized customer service, and no real interest in making things right when they have failed you.